公开(公告)号：US20130311225A1

公开(公告)日：2013-11-21

申请号：US13951337

申请日：2013-07-25

Applicant: Salesforce.com, Inc.

Inventor： Mark A. Fischer ,  Marco S. Casalaina ,  Benjamin Tsai

IPC: G06Q10/10

CPC classification number: G06Q10/1093 ,  G06Q10/06

Abstract: In accordance with embodiments, there are provided mechanisms and methods for managing multiple business hours in anon-demand service. These mechanisms and methods for managing multiple business hours in an on-demand service can enable embodiments to provide access to a stored set of business hours for a user to track, at a user level. The ability of embodiments to provide this access may allow users of such on-demand services better insight as to how much time their agents are spending on cases.

Abstract translation: 根据实施例，提供了用于在无需服务中管理多个营业时间的机制和方法。 用于在按需服务中管理多个营业时间的这些机制和方法可使实施例能够提供对存储的一组营业时间的访问，供用户在用户级别跟踪。 实施例提供这种访问的能力可以允许这种按需服务的用户更好地了解他们的代理人在案例上花费多少时间。