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公开(公告)号：US20190141191A1
公开(公告)日：2019-05-09
申请号：US15803376
申请日：2017-11-03
Applicant: salesforce.com, Inc.
Inventor： Youngjun Kwak , Alan Dawkuan Hwang , Cody Henshaw
Abstract: A method of semiautonomous processing of a conversation on a digital data device includes the steps of receiving, with the digital data device, a communication from a requesting agent, analyzing the communication to discern an intent, determining whether an intent-purposed bot is available for execution on or in connection with the first digital data device to process a said communication of said intent and, if so, upon approval of a responding agent, processing with the bot any of the communication, an interaction of which the communication forms a part, and session of which the interaction forms a part.
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公开(公告)号：US20190139057A1
公开(公告)日：2019-05-09
申请号：US15803394
申请日：2017-11-03
Applicant: salesforce.com, Inc.
Inventor： Youngjun Kwak , Cody Henshaw , Alan Dawkuan Hwang
Abstract: Sensorized packaging for a retail item includes one or more wireless acceleration, tilt, position or other sensors coupled to a processor to sense changes in position and/or orientation of the item, identify a user device associated with the changes, determine a type of interaction that caused the change, and transmit a signal identifying at least the retail item, the device associated with the change, and the type of interaction. A digital data processor that receives the signal can identify a record associated with the user device and store to that record the object identity and type of interaction.
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公开(公告)号：US20180330389A1
公开(公告)日：2018-11-15
申请号：US15595041
申请日：2017-05-15
Applicant: salesforce.com, inc.
Inventor： Alan Hwang , Youngjun Kwak
CPC classification number: G06Q30/0202 , G06F17/30256 , G06K9/6267 , G06N3/02 , G06Q50/01 , H04L67/22
Abstract: A method for identifying positive online usage trends based on image analysis has been developed. First, a target group is identified as a subject of analysis and online image postings by that group are captured and analyzed for subject matter and favorable usage using convolution neural networking. Data associated with the subject matter and favorable usage are stored as a dataset related to the target group in a database. Parameters are selected that indicate a positive usage trend and a predictive model analyzes the stored data sets based on those parameters.
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公开(公告)号：US11409736B2
公开(公告)日：2022-08-09
申请号：US16595113
申请日：2019-10-07
Applicant: salesforce.com, inc.
Inventor： Darshil Vipul Vora , Youngjun Kwak
IPC: G06F16/00 , G06F16/245 , H04L51/02 , H04L51/52 , G06N3/00 , H04L51/046 , G06F16/22 , G06N5/04 , G06N20/00
Abstract: A method for providing query responses to a user via online chat establishes a first communication connection for online chat between a user interface and an artificial intelligence (AI) entity comprising a processor and a memory element configured to store a database of query answers; receives a user input query transmitted via the first communication connection; performs a lookup in the database of query answers, to locate a query answer corresponding to the user input query; when unable to locate a query answer, establishes a second communication connection for online chat between the user interface and a live agent interface that transmits responses dynamically provided by a human operator; evaluates a chat between the user interface and the live agent interface; identifies an answer to the user input query, based on evaluating the chat; and stores the answer to be provided by the AI entity in the future.
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公开(公告)号：US10601997B2
公开(公告)日：2020-03-24
申请号：US15803376
申请日：2017-11-03
Applicant: salesforce.com, Inc.
Inventor： Youngjun Kwak , Alan Dawkuan Hwang , Cody Henshaw
Abstract: A method of semiautonomous processing of a conversation on a digital data device includes the steps of receiving, with the digital data device, a communication from a requesting agent, analyzing the communication to discern an intent, determining whether an intent-purposed bot is available for execution on or in connection with the first digital data device to process a said communication of said intent and, if so, upon approval of a responding agent, processing with the bot any of the communication, an interaction of which the communication forms a part, and session of which the interaction forms a part.
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Patent Agency Ranking
公开(公告)号：US20200220978A1
公开(公告)日：2020-07-09
申请号：US16823935
申请日：2020-03-19
Applicant: salesforce.com, inc.
Inventor： Youngjun Kwak , Alan Dawkuan Hwang , Cody Henshaw
Abstract: A method of semiautonomous processing of a conversation on a digital data device includes the steps of receiving, with the digital data device, a communication from a requesting agent, analyzing the communication to discern an intent, determining whether an intent-purposed bot is available for execution on or in connection with the first digital data device to process a said communication of said intent and, if so, upon approval of a responding agent, processing with the bot any of the communication, an interaction of which the communication forms a part, and session of which the interaction forms a part.
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公开(公告)号：US20200042515A1
公开(公告)日：2020-02-06
申请号：US16595113
申请日：2019-10-07
Applicant: salesforce.com, inc.
Inventor： Darshil Vipul Vora , Youngjun Kwak
IPC: G06F16/245 , G06N5/04 , H04L12/58 , G06N3/00 , G06F16/22
Abstract: A method for providing query responses to a user via online chat establishes a first communication connection for online chat between a user interface and an artificial intelligence (AI) entity comprising a processor and a memory element configured to store a database of query answers; receives a user input query transmitted via the first communication connection; performs a lookup in the database of query answers, to locate a query answer corresponding to the user input query; when unable to locate a query answer, establishes a second communication connection for online chat between the user interface and a live agent interface that transmits responses dynamically provided by a human operator; evaluates a chat between the user interface and the live agent interface; identifies an answer to the user input query, based on evaluating the chat; and stores the answer to be provided by the AI entity in the future.
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公开(公告)号：US10474673B2
公开(公告)日：2019-11-12
申请号：US15471838
申请日：2017-03-28
Applicant: salesforce.com, inc.
Inventor： Darshil Vipul Vora , Youngjun Kwak
IPC: G06F16/00 , G06F16/245 , H04L12/58 , G06N3/00 , G06F16/22
Abstract: A method for providing query responses to a user via online chat establishes a first communication connection for online chat between a user interface and an artificial intelligence (AI) entity comprising a processor and a memory element configured to store a database of query answers; receives a user input query transmitted via the first communication connection; performs a lookup in the database of query answers, to locate a query answer corresponding to the user input query; when unable to locate a query answer, establishes a second communication connection for online chat between the user interface and a live agent interface that transmits responses dynamically provided by a human operator; evaluates a chat between the user interface and the live agent interface; identifies an answer to the user input query, based on evaluating the chat; and stores the answer to be provided by the AI entity in the future.
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公开(公告)号：US20180285413A1
公开(公告)日：2018-10-04
申请号：US15471838
申请日：2017-03-28
Applicant: salesforce.com, inc.
Inventor： Darshil Vipul Vora , Youngjun Kwak
CPC classification number: G06F16/245 , G06F16/22 , G06N3/006 , G06N5/041 , G06N20/00 , H04L51/02 , H04L51/046 , H04L51/32
Abstract: A method for providing query responses to a user via online chat establishes a first communication connection for online chat between a user interface and an artificial intelligence (AI) entity comprising a processor and a memory element configured to store a database of query answers; receives a user input query transmitted via the first communication connection; performs a lookup in the database of query answers, to locate a query answer corresponding to the user input query; when unable to locate a query answer, establishes a second communication connection for online chat between the user interface and a live agent interface that transmits responses dynamically provided by a human operator; evaluates a chat between the user interface and the live agent interface; identifies an answer to the user input query, based on evaluating the chat; and stores the answer to be provided by the AI entity in the future.
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公开(公告)号：US10609140B2
公开(公告)日：2020-03-31
申请号：US15688759
申请日：2017-08-28
Applicant: salesforce.com, inc.
Inventor： Darshil Vipul Vora , Youngjun Kwak , Alan Dawkuan Hwang , Alex Mastrodonato , Paul Korpi
IPC: G06F15/16 , H04L29/08 , G06F16/178 , G06F16/93
Abstract: Computing systems, database systems, and related methods are provided for supporting dynamic resources. One exemplary method involves a resource server identifying a reference to an external source within a resource obtained from a resource database, retrieving data residing at the external source from a network using the reference, and generating a graphical representation of the resource at a client device communicatively coupled to the network. The graphical representation of the resource includes a graphical representation of the retrieved data at a location within the graphical representation of the resource corresponding to a location of the reference within the resource.
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