公开(公告)号：US20190130764A1

公开(公告)日：2019-05-02

申请号：US15796399

申请日：2017-10-27

Applicant: salesforce.com, inc.

Inventor： VIJAY KARANI

IPC: G08G1/00 ,  G08G1/14 ,  G08G1/0968 ,  G01C21/34

Abstract: A system and method for providing parking navigation for a field service vehicle has been developed. First, a destination and length of stay for the field service vehicle is determined. Next, a listing of available parking locations in proximity to the destination is retrieved with a parking navigation system located on-board the vehicle. A list of available parking locations for the field service vehicle is selected based on the estimated length of stay at the service destination, any physical requirements of the field service vehicle and efficient access to the destination. The selected parking location is transmitted to the driver of the field service vehicle with the parking navigation system.

公开(公告)号：US20190297186A1

公开(公告)日：2019-09-26

申请号：US15933267

申请日：2018-03-22

Applicant: salesforce.com, inc.

Inventor： VIJAY KARANI

IPC: H04M3/42 ,  G10L15/18 ,  G06F17/22 ,  G06F17/27 ,  G06F17/30 ,  G06Q30/00

Abstract: An intelligent transcription and automated record generation system and method are provided in which a record identification module can identify a record in a customer relationship management (CRM) database that is relevant to a call, and a voice recognition and transcription engine can process audio information from the call and transcribe voice data from the call to generate transcribed voice data. The calling party can be one or more of a caller who is making a call and a callee that is receiving the call. A record updater module can then automatically modify the record to include at least part of the transcribed voice data, and automatically add the modified record to the CRM database.

公开(公告)号：US20190220867A1

公开(公告)日：2019-07-18

申请号：US15873966

申请日：2018-01-18

Applicant: Salesforce.com, inc.

Inventor： VIJAY KARANI ,  JAYANT TYAGI

IPC: G06Q30/00 ,  H04M3/42 ,  G06F21/62

CPC classification number: G06Q30/01 ,  G06F21/6245 ,  H04M3/42068 ,  H04M3/4217

Abstract: Methods and systems are provided for providing an insights page that is displayed at a user interface of a computing device in response to a call. The caller who is making a call and/or the callee that is receiving the call can be identified along with one or more relevant organizations. A customer relationship management (CRM) application can then be launched at the computing device, and relevant records that are relevant to the call can be automatically determined at a server system. The relevant records can include records that are determined to be relevant to the call from any organization that a user has access privileges to. The insights page displayed at the user interface of the computing device includes user interface elements for accessing the relevant records. Each user interface element is selectable to open a relevant record that has been determined to be relevant to the call.

公开(公告)号：US20190163664A1

公开(公告)日：2019-05-30

申请号：US15823079

申请日：2017-11-27

Applicant: salesforce.com, inc.

Inventor： VIJAY KARANI ,  PRASHANTH MADISETTI ,  JAYANT TYAGI

IPC: G06F15/173 ,  G06N99/00 ,  G06F17/30

Abstract: Methods and systems are provided for intelligent priming. An Intelligent Priming Module (IPM) can process various input parameters to determine relevant priming data for priming an application at a user system. The relevant priming data is predicted to be relevant to a particular user and user system based on one or more of the input parameters. A processing system is configured to pre-populate a cache with at least some of the relevant priming data, load the relevant priming data stored at the cache in response to a trigger event, and execute the application. Upon execution of the application the relevant priming data can be presented at user interface of the user system.