公开(公告)号：US20190220867A1

公开(公告)日：2019-07-18

申请号：US15873966

申请日：2018-01-18

Applicant: Salesforce.com, inc.

Inventor： VIJAY KARANI ,  JAYANT TYAGI

IPC: G06Q30/00 ,  H04M3/42 ,  G06F21/62

CPC classification number: G06Q30/01 ,  G06F21/6245 ,  H04M3/42068 ,  H04M3/4217

Abstract: Methods and systems are provided for providing an insights page that is displayed at a user interface of a computing device in response to a call. The caller who is making a call and/or the callee that is receiving the call can be identified along with one or more relevant organizations. A customer relationship management (CRM) application can then be launched at the computing device, and relevant records that are relevant to the call can be automatically determined at a server system. The relevant records can include records that are determined to be relevant to the call from any organization that a user has access privileges to. The insights page displayed at the user interface of the computing device includes user interface elements for accessing the relevant records. Each user interface element is selectable to open a relevant record that has been determined to be relevant to the call.

公开(公告)号：US20190163664A1

公开(公告)日：2019-05-30

申请号：US15823079

申请日：2017-11-27

Applicant: salesforce.com, inc.

Inventor： VIJAY KARANI ,  PRASHANTH MADISETTI ,  JAYANT TYAGI

IPC: G06F15/173 ,  G06N99/00 ,  G06F17/30

Abstract: Methods and systems are provided for intelligent priming. An Intelligent Priming Module (IPM) can process various input parameters to determine relevant priming data for priming an application at a user system. The relevant priming data is predicted to be relevant to a particular user and user system based on one or more of the input parameters. A processing system is configured to pre-populate a cache with at least some of the relevant priming data, load the relevant priming data stored at the cache in response to a trigger event, and execute the application. Upon execution of the application the relevant priming data can be presented at user interface of the user system.