公开(公告)号：US20160179906A1

公开(公告)日：2016-06-23

申请号：US14575715

申请日：2014-12-18

Applicant: salesforce.com, inc.

Inventor： Bruno ROUSTANT ,  Marc Brette ,  Pierre-Yves Chevalier ,  Francois Lopitaux ,  Ghislain Brun ,  Ilan Ginzburg ,  Jean-Baptiste Charlety ,  Pierre Salagnac ,  Son Thanh Chang

IPC: G06F17/30

CPC classification number: G06F16/334 ,  G06F16/3334

Abstract: A database system may generate a new case associated with a customer support query. The database system may initiate a search for other cases related to the new case and identify articles linked to the related cases. The database system may identify more relevant articles by finding the related cases that use a similar vocabulary for describing similar customer problems. The database system then identifies the articles used for resolving the prior problems. Thus, the database system may bridge the gap between vocabularies used by customers to describe problems and vocabularies used in articles to describe solutions to those problems.

Abstract translation: 数据库系统可以生成与客户支持查询相关联的新案例。 数据库系统可以启动与新案例相关的其他案例的搜索，并识别与相关案例相关的文章。 数据库系统可以通过查找使用类似词汇表描述类似客户问题的相关案例来识别更多相关的文章。 数据库系统然后识别用于解决先前问题的文章。 因此，数据库系统可以弥合客户使用的词汇之间的差距，以描述文章中使用的问题和词汇来描述这些问题的解决方案。

公开(公告)号：US20230244400A1

公开(公告)日：2023-08-03

申请号：US17649545

申请日：2022-01-31

Applicant: salesforce.com, inc.

Inventor： Andrew Throgmorton ,  Christopher Anderson ,  Cyrille Roy ,  Ilan Ginzburg ,  Jeffrey Allan Miller, Jr. ,  John Martin Buisson, Jr. ,  Julien Pilourdault

IPC: G06F3/06

CPC classification number: G06F3/065 ,  G06F3/0619 ,  G06F3/067

Abstract: A service, responsive to a request, determines a scope that includes a specific tenant and a specific component. The service is extensible through addition of different components to manage different data sources used by different services that contribute to a set of one or more multi-tenant cloud services. The service also determines, for the specific component, parameters usable to identify the specific tenant and a specific storage path. Each of the components, responsive to being called to perform a backup or restore with a current set of parameters, is to be implemented to cause data, which belongs to a currently identified tenant, to be copied between the respective one of the data sources and a backup store according to a currently identified storage path. The service also calls the specific component to perform the backup or restore with the parameters.

公开(公告)号：US10552464B2

公开(公告)日：2020-02-04

申请号：US14575715

申请日：2014-12-18

Applicant: salesforce.com, inc.

Inventor： Bruno Roustant ,  Marc Brette ,  Pierre-Yves Chevalier ,  Francois Lopitaux ,  Ghislain Brun ,  Ilan Ginzburg ,  Jean-Baptiste Charlety ,  Pierre Salagnac ,  Son Thanh Chang

IPC: G06F16/00 ,  G06F16/33

Abstract: A database system may generate a new case associated with a customer support query. The database system may initiate a search for other cases related to the new case and identify articles linked to the related cases. The database system may identify more relevant articles by finding the related cases that use a similar vocabulary for describing similar customer problems. The database system then identifies the articles used for resolving the prior problems. Thus, the database system may bridge the gap between vocabularies used by customers to describe problems and vocabularies used in articles to describe solutions to those problems.

公开(公告)号：US11687533B2

公开(公告)日：2023-06-27

申请号：US17255328

申请日：2018-06-22

Applicant: salesforce.com, inc.

Inventor： Ilan Ginzburg

IPC: G06F16/00 ,  G06F16/2455 ,  G06F16/27 ,  G06F16/22

CPC classification number: G06F16/2455 ,  G06F16/2272 ,  G06F16/27

Abstract: Techniques are disclosed relating to servicing search requests based on index information stored in a storage shared between multiple search servers. In some embodiments, a first search server maintains a local cache including index information usable to service received search requests and synchronizes the local cache with the shared storage. The synchronizing includes retrieving, from the shared storage, metadata indicative of the index information in the shared storage and determining, based on the metadata, whether the index information in the local cache differs from the shared storage. In response to determining that the index information in the local cache differs from the index information in the shared storage, the first search server updates the index information in the local cache with the index information in the shared storage. The first search server may then provide one or more search results determined using the updated index information.

公开(公告)号：US20210263919A1

公开(公告)日：2021-08-26

申请号：US17255328

申请日：2018-06-22

Applicant: salesforce.com, inc.

Inventor： Ilan Ginzburg

IPC: G06F16/2455 ,  G06F16/27 ,  G06F16/22

Abstract: Techniques are disclosed relating to servicing search requests based on index information stored in a storage shared between multiple search servers. In some embodiments, a first search server maintains a local cache including index information usable to service received search requests and synchronizes the local cache with the shared storage. The synchronizing includes retrieving, from the shared storage, metadata indicative of the index information in the shared storage and determining, based on the metadata, whether the index information in the local cache differs from the shared storage. In response to determining that the index information in the local cache differs from the index information in the shared storage, the first search server updates the index information in the local cache with the index information in the shared storage. The first search server may then provide one or more search results determined using the updated index information.