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    Methods and systems for managing access to data in an on-demand system
    1.
    发明授权
    Methods and systems for managing access to data in an on-demand system 有权
    用于管理按需系统中数据访问的方法和系统

    公开(公告)号：US09495557B2

    公开(公告)日：2016-11-15

    申请号：US14030519

    申请日：2013-09-18

    Applicant: SALESFORCE.COM, INC.

    Inventor： Nicolas Paymal ,  Francois Lopitaux ,  Fabien Cochard ,  Gregoire Lejeune

    IPC: G06F17/30 ,  G06F21/62

    CPC classification number: G06F21/6227

    Abstract: Data category visibility are defined at the permission set and profile levels so that users who may not be assigned a role can have the data filtered by data category access rules. In an embodiment, data is filtered based on products or projects so that the products or project can be used as a data category group, once the product or project as been assigned to the user, the user may be granted access, via a data category visibility in a permission set, regardless of the user's role or position in the user hierarchy.

    Abstract translation: 数据类别可见性在权限集和配置文件级别定义，以便可能未被分配角色的用户可以使数据按数据类别访问规则过滤。 在一个实施例中，基于产品或项目来过滤数据，使得可以将产品或项目用作数据类别组，一旦分配给用户的产品或项目，可以通过数据类别授予用户访问权限 权限集中的可见性，而不管用户在用户层次结构中的角色或位置如何。

    METHODS AND SYSTEMS FOR MANAGING ACCESS TO DATA IN AN ON-DEMAND SYSTEM
    2.
    发明申请
    METHODS AND SYSTEMS FOR MANAGING ACCESS TO DATA IN AN ON-DEMAND SYSTEM 有权
    用于管理在需求系统中访问数据的方法和系统

    公开(公告)号：US20140115003A1

    公开(公告)日：2014-04-24

    申请号：US14030519

    申请日：2013-09-18

    Applicant: SALESFORCE.COM, INC.

    Inventor： Nicolas Paymal ,  Francois Lopitaux ,  Fabien Cochard ,  Gregoire Lejeune

    IPC: G06F21/60

    CPC classification number: G06F21/6227

    Abstract: Data category visibility are defined at the permission set and profile levels so that users who may not be assigned a role can have the data filtered by data category access rules. In an embodiment, data is filtered based on products or projects so that the products or project can be used as a data category group, once the product or project as been assigned to the user, the user may be granted access, via a data category visibility in a permission set, regardless of the user's role or position in the user hierarchy.

    Abstract translation: 数据类别可见性在权限集和配置文件级别定义，以便可能未被分配角色的用户可以使数据按数据类别访问规则过滤。 在一个实施例中，基于产品或项目来过滤数据，使得可以将产品或项目用作数据类别组，一旦分配给用户的产品或项目，可以通过数据类别授予用户访问权限 权限集中的可见性，而不管用户在用户层次结构中的角色或位置如何。

    IDENTIFYING RELEVANT MATERIAL FOR CASES
    4.
    发明申请
    IDENTIFYING RELEVANT MATERIAL FOR CASES 审中-公开
    识别相关材料

    公开(公告)号：US20160179906A1

    公开(公告)日：2016-06-23

    申请号：US14575715

    申请日：2014-12-18

    Applicant: salesforce.com, inc.

    Inventor： Bruno ROUSTANT ,  Marc Brette ,  Pierre-Yves Chevalier ,  Francois Lopitaux ,  Ghislain Brun ,  Ilan Ginzburg ,  Jean-Baptiste Charlety ,  Pierre Salagnac ,  Son Thanh Chang

    IPC: G06F17/30

    CPC classification number: G06F16/334 ,  G06F16/3334

    Abstract: A database system may generate a new case associated with a customer support query. The database system may initiate a search for other cases related to the new case and identify articles linked to the related cases. The database system may identify more relevant articles by finding the related cases that use a similar vocabulary for describing similar customer problems. The database system then identifies the articles used for resolving the prior problems. Thus, the database system may bridge the gap between vocabularies used by customers to describe problems and vocabularies used in articles to describe solutions to those problems.

    Abstract translation: 数据库系统可以生成与客户支持查询相关联的新案例。 数据库系统可以启动与新案例相关的其他案例的搜索，并识别与相关案例相关的文章。 数据库系统可以通过查找使用类似词汇表描述类似客户问题的相关案例来识别更多相关的文章。 数据库系统然后识别用于解决先前问题的文章。 因此，数据库系统可以弥合客户使用的词汇之间的差距，以描述文章中使用的问题和词汇来描述这些问题的解决方案。

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