公开(公告)号：US10552464B2

公开(公告)日：2020-02-04

申请号：US14575715

申请日：2014-12-18

Applicant: salesforce.com, inc.

Inventor： Bruno Roustant ,  Marc Brette ,  Pierre-Yves Chevalier ,  Francois Lopitaux ,  Ghislain Brun ,  Ilan Ginzburg ,  Jean-Baptiste Charlety ,  Pierre Salagnac ,  Son Thanh Chang

IPC: G06F16/00 ,  G06F16/33

Abstract: A database system may generate a new case associated with a customer support query. The database system may initiate a search for other cases related to the new case and identify articles linked to the related cases. The database system may identify more relevant articles by finding the related cases that use a similar vocabulary for describing similar customer problems. The database system then identifies the articles used for resolving the prior problems. Thus, the database system may bridge the gap between vocabularies used by customers to describe problems and vocabularies used in articles to describe solutions to those problems.

公开(公告)号：US10762091B2

公开(公告)日：2020-09-01

申请号：US14663877

申请日：2015-03-20

Applicant: salesforce.com, inc.

Inventor： Pierre-Yves Chevalier ,  Cyrille Roy

IPC: G06F16/2457 ,  G06F16/248

Abstract: Techniques are disclosed relating to providing interactive feedback based on changes in search parameters. A computing system may receive user input specifying adjustment of a relevancy parameter from a first value to a modified value. The relevancy parameter may be usable to determine ordering of results for search queries. In response to the input, the system may cause information to be displayed that indicates a value of a search metric, and the value may be based on one or more prior search queries using the adjusted relevancy parameter. The system may additionally or alternatively cause first and second sets of ordered search results to be displayed, where the first set is based on the first value of the relevancy parameter and the second set is based on the modified value of the relevancy parameter.

公开(公告)号：US20200050693A1

公开(公告)日：2020-02-13

申请号：US16057685

申请日：2018-08-07

Applicant: salesforce.com, Inc.

Inventor： Olumayokun Obembe ,  Alex Ovesea ,  Jason Woods ,  Ping-Hsiu Hsieh ,  IIan Ginzburg ,  Matthieu Bloch ,  Pierre-Yves Chevalier ,  Scott Ware ,  Christophe Mourot ,  Dylan Hingey

IPC: G06F17/30

Abstract: Managing indexing transactions in a database environment using at least a main database and at least one corresponding clone database. A time associated with a database request is determined. A lag time associated with data in a secondary database is determined. Data to service the database request is retrieved from the secondary database if the lag time is less than a pre-selected tolerance time for corresponding data. Data to service the database request is retrieved from the primary database if the lag time is greater than a pre-selected tolerance time for corresponding data. A response to the database request with the retrieved data is generated.

公开(公告)号：US20160179906A1

公开(公告)日：2016-06-23

申请号：US14575715

申请日：2014-12-18

Applicant: salesforce.com, inc.

Inventor： Bruno ROUSTANT ,  Marc Brette ,  Pierre-Yves Chevalier ,  Francois Lopitaux ,  Ghislain Brun ,  Ilan Ginzburg ,  Jean-Baptiste Charlety ,  Pierre Salagnac ,  Son Thanh Chang

IPC: G06F17/30

CPC classification number: G06F16/334 ,  G06F16/3334

Abstract: A database system may generate a new case associated with a customer support query. The database system may initiate a search for other cases related to the new case and identify articles linked to the related cases. The database system may identify more relevant articles by finding the related cases that use a similar vocabulary for describing similar customer problems. The database system then identifies the articles used for resolving the prior problems. Thus, the database system may bridge the gap between vocabularies used by customers to describe problems and vocabularies used in articles to describe solutions to those problems.

Abstract translation: 数据库系统可以生成与客户支持查询相关联的新案例。 数据库系统可以启动与新案例相关的其他案例的搜索，并识别与相关案例相关的文章。 数据库系统可以通过查找使用类似词汇表描述类似客户问题的相关案例来识别更多相关的文章。 数据库系统然后识别用于解决先前问题的文章。 因此，数据库系统可以弥合客户使用的词汇之间的差距，以描述文章中使用的问题和词汇来描述这些问题的解决方案。

公开(公告)号：US20160070705A1

公开(公告)日：2016-03-10

申请号：US14663877

申请日：2015-03-20

Applicant: salesforce.com, inc.

Inventor： Pierre-Yves Chevalier ,  Cyrille Roy

IPC: G06F17/30 ,  G06F3/0484

CPC classification number: G06F16/24578 ,  G06F16/248

Abstract: Techniques are disclosed relating to providing interactive feedback based on changes in search parameters. A computing system may receive user input specifying adjustment of a relevancy parameter from a first value to a modified value. The relevancy parameter may be usable to determine ordering of results for search queries. In response to the input, the system may cause information to be displayed that indicates a value of a search metric, and the value may be based on one or more prior search queries using the adjusted relevancy parameter. The system may additionally or alternatively cause first and second sets of ordered search results to be displayed, where the first set is based on the first value of the relevancy parameter and the second set is based on the modified value of the relevancy parameter.

Abstract translation: 公开了关于基于搜索参数的变化提供交互式反馈的技术。 计算系统可以接收指定相关性参数从第一值到修改值的调整的用户输入。 相关性参数可用于确定搜索查询结果的排序。 响应于输入，系统可以使得显示指示搜索度量的值的信息，并且该值可以基于使用调整的相关性参数的一个或多个先前搜索查询。 该系统可以附加地或替代地使第一组和第二组有序搜索结果被显示，其中第一组基于相关性参数的第一值，而第二组基于相关性参数的修改值。