公开(公告)号：US20200097563A1

公开(公告)日：2020-03-26

申请号：US16138514

申请日：2018-09-21

Applicant: salesforce.com, inc.

Inventor： Zachary Alexander ,  Naren M. Chittar ,  Alampallam R. Ramachandran ,  Anuprit Kale ,  Tiffany Deiandra McKenzie ,  Sitaram Asur ,  Jacob Nathaniel Huffman

IPC: G06F17/30

Abstract: A data processing system analyzes a corpus of conversation data collected at an interactive conversation service to train an intent classification model. The intent classification model generates vectors based on the corpus of conversation data. A set of intents is selected and an intent seed input for each intent of the set of intents is input into the model to generate an intent vector corresponding to each intent. Vectors based on user inputs are generated and compared to the intent vectors to determine the intent.

公开(公告)号：US11061955B2

公开(公告)日：2021-07-13

申请号：US16233420

申请日：2018-12-27

Applicant: salesforce.com, inc.

Inventor： Zachary Alexander ,  Naren M. Chittar ,  Alampallam R. Ramachandran ,  Anuprit Kale ,  Tiffany McKenzie ,  Sitaram Asur ,  Jacob Nathaniel Huffman

IPC: G06F16/35 ,  G06T11/20 ,  G06N20/00 ,  G06F16/332 ,  G06F16/33

Abstract: A data processing system analyzes a corpus of conversation data collected at an interactive conversation service to train an intent classification model. The intent classification model generates vectors based on the corpus of conversation data. A set of intents is selected and an intent seed input for each intent of the set of intents is input into the model to generate an intent vector corresponding to each intent. Vectors based on user inputs are generated and compared to the intent vectors to determine the intent.

公开(公告)号：US20210149964A1

公开(公告)日：2021-05-20

申请号：US16685909

申请日：2019-11-15

Applicant: salesforce.com, inc.

Inventor： Yuanxin Wang ,  Anuprit Kale ,  Zachary Alexander ,  Na Cheng

IPC: G06F16/9032 ,  G06N20/00 ,  G06K9/62 ,  G06F17/27

Abstract: Disclosed are some implementations of systems, apparatus, methods and computer program products for integrating question generation and answer retrieval in a question answer system. The system generates a question using a set of documents and determines whether it is semantically distinct from questions in a question-answer repository. After determining that the question is semantically distinct from questions in the question-answer repository, the system adds the question to the question-answer repository. Upon receipt of a user-submitted question, the system uses the question-answer repository to identify a semantically similar question. The system retrieves an answer corresponding to the identified question from the question-answer repository and provides the answer in response to the user-submitted question.

公开(公告)号：US11615203B2

公开(公告)日：2023-03-28

申请号：US17242689

申请日：2021-04-28

Applicant: salesforce.com, inc.

Inventor： Scott Rickard ,  Anuprit Kale ,  Victor Spivak ,  Yanik Grignon ,  Venkatesan Chandrasekaran

IPC: G06F21/62 ,  G06F21/60

Abstract: A record management system stores records for an organization having a plurality of members and a plurality of groups, and manages accessibility of the records for the organization according to a specified record access policy. The record management system generates an accessibility database that indicates, for each member, records that are explicitly or implicitly accessible by each member such that the records accessible for each member can be quickly determined if needed. A member has explicit access to a record if there is an explicit indication of accessibility between the member and the record. A member has implicit access to a record through membership associations to other members or groups that have access to the record. The record management system also receives search queries from members and returns records that are relevant and accessible to the members based on the accessibility database.

公开(公告)号：US12001801B2

公开(公告)日：2024-06-04

申请号：US16685909

申请日：2019-11-15

Applicant: salesforce.com, inc.

Inventor： Yuanxin Wang ,  Anuprit Kale ,  Zachary Alexander ,  Na Cheng

IPC: G06F40/30 ,  G06F16/9032 ,  G06F18/22 ,  G06F40/205 ,  G06N20/00

CPC classification number: G06F40/30 ,  G06F16/90332 ,  G06F18/22 ,  G06F40/205 ,  G06N20/00

Abstract: Disclosed are some implementations of systems, apparatus, methods and computer program products for integrating question generation and answer retrieval in a question answer system. The system generates a question using a set of documents and determines whether it is semantically distinct from questions in a question-answer repository. After determining that the question is semantically distinct from questions in the question-answer repository, the system adds the question to the question-answer repository. Upon receipt of a user-submitted question, the system uses the question-answer repository to identify a semantically similar question. The system retrieves an answer corresponding to the identified question from the question-answer repository and provides the answer in response to the user-submitted question.

公开(公告)号：US11061954B2

公开(公告)日：2021-07-13

申请号：US16138514

申请日：2018-09-21

Applicant: salesforce.com, inc.

Inventor： Zachary Alexander ,  Naren M. Chittar ,  Alampallam R. Ramachandran ,  Anuprit Kale ,  Tiffany Deiandra McKenzie ,  Sitaram Asur ,  Jacob Nathaniel Huffman

IPC: G06F16/35 ,  G06F16/61 ,  G06F16/33

Abstract: A data processing system analyzes a corpus of conversation data collected at an interactive conversation service to train an intent classification model. The intent classification model generates vectors based on the corpus of conversation data. A set of intents is selected and an intent seed input for each intent of the set of intents is input into the model to generate an intent vector corresponding to each intent. Vectors based on user inputs are generated and compared to the intent vectors to determine the intent.

公开(公告)号：US20200065511A1

公开(公告)日：2020-02-27

申请号：US16673899

申请日：2019-11-04

Applicant: salesforce.com, inc.

Inventor： Scott Thurston Rickard, Jr. ,  Anuprit Kale ,  Victor Spivak ,  Yanik Grignon ,  Venkatesan Chandrasekaran

IPC: G06F21/62 ,  G06F21/60

Abstract: A record management system stores records for an organization having a plurality of members and a plurality of groups, and manages accessibility of the records for the organization according to a specified record access policy. The record management system generates an accessibility database that indicates, for each member, records that are explicitly or implicitly accessible by each member such that the records accessible for each member can be quickly determined if needed. A member has explicit access to a record if there is an explicit indication of accessibility between the member and the record. A member has implicit access to a record through membership associations to other members or groups that have access to the record. The record management system also receives search queries from members and returns records that are relevant and accessible to the members based on the accessibility database.

公开(公告)号：US20180239924A1

公开(公告)日：2018-08-23

申请号：US15441144

申请日：2017-02-23

Applicant: salesforce.com, inc.

Inventor： Scott Thurston Rickard, JR. ,  Anuprit Kale ,  Victor Spivak ,  Yanik Grignon ,  Venkatesan Chandrasekaran

IPC: G06F21/62 ,  G06F21/60

CPC classification number: G06F21/6227 ,  G06F21/604

Abstract: A record management system stores records for an organization having a plurality of members and a plurality of groups, and manages accessibility of the records for the organization according to a specified record access policy. The record management system generates an accessibility database that indicates, for each member, records that are explicitly or implicitly accessible by each member such that the records accessible for each member can be quickly determined if needed. A member has explicit access to a record if there is an explicit indication of accessibility between the member and the record. A member has implicit access to a record through membership associations to other members or groups that have access to the record. The record management system also receives search queries from members and returns records that are relevant and accessible to the members based on the accessibility database.

公开(公告)号：US11210304B2

公开(公告)日：2021-12-28

申请号：US16815958

申请日：2020-03-11

Applicant: salesforce.com, inc.

Inventor： Naren M. Chittar ,  Jayesh Govindarajan ,  Edgar Gerardo Velasco ,  Anuprit Kale ,  Francisco Borges ,  Guillaume Kempf ,  Marc Brette

IPC: G06F7/00 ,  G06F16/2457 ,  G06N20/00 ,  G06N5/00 ,  G06F16/242 ,  G06N20/20 ,  G06N7/00 ,  G06N3/02 ,  G06N20/10

Abstract: As part of providing the services to users, an online system stores multiple records that are accessible by users of the online system. When a user provides a search query, the online system extracts morphological and dictionary features from the query. The online system provides the extracted features to a machine learning model as an input. The machine learning model outputs a score for each potential entity type that indicates a likelihood that the search query is for a record associated with the entity type. The output from the machine learning model is used by the online system to select one or more entity types that the user is likely searching for. The online system searches the stored records based on the search query but limits the searching to records associated with at least one of the selected entity types.

公开(公告)号：US20210248261A1

公开(公告)日：2021-08-12

申请号：US17242689

申请日：2021-04-28

Applicant: salesforce.com, inc.

Inventor： Scott Rickard ,  Anuprit Kale ,  Victor Spivak ,  Yanik Grignon ,  Venkatesan Chandrasekaran

IPC: G06F21/62 ,  G06F21/60

Abstract: A record management system stores records for an organization having a plurality of members and a plurality of groups, and manages accessibility of the records for the organization according to a specified record access policy. The record management system generates an accessibility database that indicates, for each member, records that are explicitly or implicitly accessible by each member such that the records accessible for each member can be quickly determined if needed. A member has explicit access to a record if there is an explicit indication of accessibility between the member and the record. A member has implicit access to a record through membership associations to other members or groups that have access to the record. The record management system also receives search queries from members and returns records that are relevant and accessible to the members based on the accessibility database.