公开(公告)号：US11061955B2

公开(公告)日：2021-07-13

申请号：US16233420

申请日：2018-12-27

Applicant: salesforce.com, inc.

Inventor： Zachary Alexander ,  Naren M. Chittar ,  Alampallam R. Ramachandran ,  Anuprit Kale ,  Tiffany McKenzie ,  Sitaram Asur ,  Jacob Nathaniel Huffman

IPC: G06F16/35 ,  G06T11/20 ,  G06N20/00 ,  G06F16/332 ,  G06F16/33

Abstract: A data processing system analyzes a corpus of conversation data collected at an interactive conversation service to train an intent classification model. The intent classification model generates vectors based on the corpus of conversation data. A set of intents is selected and an intent seed input for each intent of the set of intents is input into the model to generate an intent vector corresponding to each intent. Vectors based on user inputs are generated and compared to the intent vectors to determine the intent.

公开(公告)号：US11061954B2

公开(公告)日：2021-07-13

申请号：US16138514

申请日：2018-09-21

Applicant: salesforce.com, inc.

Inventor： Zachary Alexander ,  Naren M. Chittar ,  Alampallam R. Ramachandran ,  Anuprit Kale ,  Tiffany Deiandra McKenzie ,  Sitaram Asur ,  Jacob Nathaniel Huffman

IPC: G06F16/35 ,  G06F16/61 ,  G06F16/33

Abstract: A data processing system analyzes a corpus of conversation data collected at an interactive conversation service to train an intent classification model. The intent classification model generates vectors based on the corpus of conversation data. A set of intents is selected and an intent seed input for each intent of the set of intents is input into the model to generate an intent vector corresponding to each intent. Vectors based on user inputs are generated and compared to the intent vectors to determine the intent.

公开(公告)号：US20200097496A1

公开(公告)日：2020-03-26

申请号：US16233420

申请日：2018-12-27

Applicant: salesforce.com, inc.

Inventor： Zachary Alexander ,  Naren M. Chittar ,  Alampallam R. Ramachandran ,  Anuprit Kale ,  Tiffany McKenzie ,  Sitaram Asur ,  Jacob Nathaniel Huffman

IPC: G06F16/35 ,  G06T11/20 ,  G06F16/33 ,  G06F16/332 ,  G06N20/00

Abstract: A data processing system analyzes a corpus of conversation data collected at an interactive conversation service to train an intent classification model. The intent classification model generates vectors based on the corpus of conversation data. A set of intents is selected and an intent seed input for each intent of the set of intents is input into the model to generate an intent vector corresponding to each intent. Vectors based on user inputs are generated and compared to the intent vectors to determine the intent.

公开(公告)号：US20200097563A1

公开(公告)日：2020-03-26

申请号：US16138514

申请日：2018-09-21

Applicant: salesforce.com, inc.

Inventor： Zachary Alexander ,  Naren M. Chittar ,  Alampallam R. Ramachandran ,  Anuprit Kale ,  Tiffany Deiandra McKenzie ,  Sitaram Asur ,  Jacob Nathaniel Huffman

IPC: G06F17/30

Abstract: A data processing system analyzes a corpus of conversation data collected at an interactive conversation service to train an intent classification model. The intent classification model generates vectors based on the corpus of conversation data. A set of intents is selected and an intent seed input for each intent of the set of intents is input into the model to generate an intent vector corresponding to each intent. Vectors based on user inputs are generated and compared to the intent vectors to determine the intent.