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公开(公告)号：US10075593B2
公开(公告)日：2018-09-11
申请号：US15427490
申请日：2017-02-08
Applicant: Unify GmbH & Co. KG
Inventor： Claus Rist , Martin Glaser , Michael Volkmann
CPC classification number: H04M3/523 , H04M3/5166 , H04M3/5232
Abstract: A method for optimum utilization of a queue for calls is provided in a telecommunication system and is controlled by an application, as well as an appropriate telecommunication system. Each call that is in the queue has a particular queue property and can be assigned to an agent, to a two-way announcement that is played by an announcement memory and that is capable of interaction with a call, or to remain in the queue. The method is distinguished in that a call assigned to a two-way announcement is allocated a parameter that causes the queue property of the call to be retained.
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公开(公告)号：US20180020099A1
公开(公告)日：2018-01-18
申请号：US15707109
申请日：2017-09-18
Applicant: Unify GmbH & Co. KG
Inventor： Claus Rist , Martin Glaser , Michael Volkmann
CPC classification number: H04M7/0057 , H04L65/1066 , H04L65/1069 , H04L67/10 , H04M3/42008 , H04M3/42263 , H04M3/42323 , H04M7/0012 , H04M7/0015
Abstract: A method for establishing a telecommunications link (C1, C2, C3) for a user to whom a first communications terminal is allocated. According to said method, an allocation information is made available to a control program running on a server for establishing the telecommunications link in which information a first allocation is defined for the first communications terminal as specified by the user. The first allocation can define an allocation of a second communications terminal to the first communications terminal. The telecommunications link can be established in accordance with the first allocation, using the second communications terminal instead of the first communications terminal. The allocation information can include a second allocation by which the first communications terminal can be signaled as being the only terminal used by the user in the established telecommunications link.
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公开(公告)号：US20170318159A1
公开(公告)日：2017-11-02
申请号：US15642549
申请日：2017-07-06
Applicant: Unify GmbH & Co. KG
Inventor： Claus Rist , Martin Glaser , Michael Volkmann
CPC classification number: H04M7/0012 , H04L65/1006 , H04L65/105 , H04M3/42042 , H04M3/42263 , H04M3/42323 , H04M3/4234 , H04M7/0036
Abstract: An apparatus and a method for establishing a telecommunications link controlled by a control program with a second communications terminal according to which a CTI service is made available to a first communications terminal by a CTI server in a CTI domain allocated to the CTI server and the second communications terminal is located outside the CTI domain and by way of a proxy situated within the CTI domain that is linked to the CTI server. The control program is linkable to the CTI server by way of an intermediate functional unit that can signal to the control program that the second communications terminal instead of the proxy is linked into the established telecommunications link as the telecommunications terminal. The intermediate functional unit can instruct the CTI server to carry out the CTI service on the proxy in accordance with the control program.
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公开(公告)号：US09712616B2
公开(公告)日：2017-07-18
申请号：US14703040
申请日：2015-05-04
Applicant: Unify GmbH & Co. KG
Inventor： Martin Glaser , Claus Rist , Bernd Gronostay
CPC classification number: H04L67/1095 , H04L65/1069 , H04L65/4084 , H04L67/10 , H04L67/18 , H04M3/42348 , H04M3/42365 , H04M3/4285
Abstract: A method for calling up a media file wherein the content of the called up media file is presented unrequested to the user of one of the multiple telecommunication terminals via a connection established with a telecommunication terminal includes provisioning of an interface in the telecommunication control unit such that the media file stored outside a telecommunication system can be accessed via the interface. The establishment of the connection can also include installation of a media assignment target in the telecommunication control unit central to the telecommunication system, selection of the media assignment target by one of the multiple telecommunication terminals and placement of a link to the media file in the telecommunication control unit by means of which the media file is assigned, and call-up of the media file by the telecommunication control unit via the interface using the link placed in the telecommunication control unit.
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公开(公告)号：US20160205155A1
公开(公告)日：2016-07-14
申请号：US15005197
申请日：2016-01-25
Applicant: Unify GmbH & Co. KG
Inventor： Claus Rist , Martin Glaser , Michael Willmann
CPC classification number: H04L65/4038 , H04L65/1093 , H04M3/4288 , H04M3/56 , H04M3/567 , H04M7/0012 , H04M2203/5018
Abstract: A method for transferring control of an existing multi-participant conversation in which at least two communication terminals are connected to each other through a data connection to a conference control application can include the following steps: establishment of a virtual conference room that serves as an anchor point for the application and can be a virtual participant in the conference, switching of the conference room into the existing data connection and assignment of the master role to the conference room. A signal generated by the application can cause the switching of the conference room into the existing data connection and the assignment of the master role to the conference room.
Abstract translation: 通过与会议控制应用的数据连接，将至少两个通信终端彼此连接的现有多参与者对话的控制的方法包括以下步骤：建立用作锚点的虚拟会议室 可以作为会议的虚拟参与者，将会议室切换成现有的数据连接，并将主角分配给会议室。 应用程序产生的信号可能会导致会议室切换到现有数据连接，并将主角色分配给会议室。
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Patent Agency Ranking
公开(公告)号：US10075595B2
公开(公告)日：2018-09-11
申请号：US15707109
申请日：2017-09-18
Applicant: Unify GmbH & Co. KG
Inventor： Claus Rist , Martin Glaser , Michael Volkmann
CPC classification number: H04M7/0057 , H04L65/1066 , H04L65/1069 , H04L67/10 , H04M3/42008 , H04M3/42263 , H04M3/42323 , H04M7/0012 , H04M7/0015
Abstract: A method for establishing a telecommunications link (C1, C2, C3) for a user to whom a first communications terminal is allocated. According to said method, an allocation information is made available to a control program running on a server for establishing the telecommunications link in which information a first allocation is defined for the first communications terminal as specified by the user. The first allocation can define an allocation of a second communications terminal to the first communications terminal. The telecommunications link can be established in accordance with the first allocation, using the second communications terminal instead of the first communications terminal. The allocation information can include a second allocation by which the first communications terminal can be signaled as being the only terminal used by the user in the established telecommunications link.
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公开(公告)号：US20180255115A1
公开(公告)日：2018-09-06
申请号：US15972354
申请日：2018-05-07
Applicant: Unify GmbH & Co. KG
Inventor： Claus Rist , Martin Glaser , Michael Willmann
CPC classification number: H04L65/4038 , H04L65/1093 , H04M3/4288 , H04M3/56 , H04M3/567 , H04M7/0012 , H04M2203/5018
Abstract: A method for transferring control of an existing multi-participant conversation in which at least two communication terminals are connected to each other through a data connection to a conference control application can include the following steps: establishment of a virtual conference room that serves as an anchor point for the application and can be a virtual participant in the conference, switching of the conference room into the existing data connection and assignment of the master role to the conference room. A signal generated by the application can cause the switching of the conference room into the existing data connection and the assignment of the master role to the conference room.
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公开(公告)号：US09800733B2
公开(公告)日：2017-10-24
申请号：US14893701
申请日：2014-05-26
Applicant: Unify GmbH & Co. KG
Inventor： Claus Rist , Martin Glaser , Michael Volkmann
CPC classification number: H04M7/0057 , H04L65/1066 , H04L65/1069 , H04L67/10 , H04M3/42008 , H04M3/42263 , H04M3/42323 , H04M7/0012 , H04M7/0015
Abstract: Disclosed is a method for establishing a telecommunications link (C1, C2, C3) for a user to whom a first communications terminal (D1) is allocated. According to said method, an allocation information is made available to a control program (100, 22) running on a CTI server (20) for establishing the telecommunications link (C1, C2, C3), in which information a first allocation (72, 92) is defined for the first communications terminal (D1) as specified by the user, said first allocation defining an allocation of a second communications terminal (D3, D4) to the first communications terminal (D1). The telecommunications link (C1, C2, C3) is established by the control program (100, 22) in accordance with the first allocation, using the second communications terminal (D3, D4) instead of the first communications terminal (D1). The method is characterized in that in the allocation information a second allocation (70, 90) is defined, by which the first communications terminal (D1) is signaled to the control program (100, 22) as being the only terminal used by the user in the telecommunications link established (C1, C2, C3). The invention further provides a corresponding system.
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公开(公告)号：US20170272518A1
公开(公告)日：2017-09-21
申请号：US15617194
申请日：2017-06-08
Applicant: Unify GmbH & Co. KG
Inventor： Martin Glaser , Claus Rist , Bernd Gronostay
CPC classification number: H04L67/1095 , H04L65/1069 , H04L65/4084 , H04L67/10 , H04L67/18 , H04M3/42348 , H04M3/42365 , H04M3/4285
Abstract: A method for calling up a media file wherein the content of the called up media file is presented unrequested to the user of one of the multiple telecommunication terminals via a connection established with a telecommunication terminal includes provisioning of an interface in the telecommunication control unit such that the media file stored outside a telecommunication system can be accessed via the interface. The establishment of the connection can also include installation of a media assignment target in the telecommunication control unit central to the telecommunication system, selection of the media assignment target by one of the multiple telecommunication terminals and placement of a link to the media file in the telecommunication control unit by means of which the media file is assigned, and call-up of the media file by the telecommunication control unit via the interface using the link placed in the telecommunication control unit.
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公开(公告)号：US09729725B2
公开(公告)日：2017-08-08
申请号：US14890517
申请日：2014-05-26
Applicant: Unify GmbH & Co. KG
Inventor： Claus Rist , Martin Glaser , Michael Volkmann
CPC classification number: H04M7/0012 , H04L65/1006 , H04L65/105 , H04M3/42042 , H04M3/42263 , H04M3/42323 , H04M3/4234 , H04M7/0036
Abstract: The invention relates to a method for establishing a telecommunications link (C1, C2, C3), controlled by a control program (28), with a second communications terminal (D1), according to which a CTI service is made available to the first communications terminal (36) by a CTI server (20) in a CTI domain allocated to said CTI server (20), and the second communications terminal (D1) is located outside the CTI domain and by way of a proxy (Trk2) situated within the CTI domain is linked to the CTI server (20). The control program (28) is linked to the CTI server (20) by way of an intermediate functional unit (30, 32). The intermediate functional unit (30, 32) signals to the control program (28) that the second communications terminal (D1) instead of the proxy (Trk2) is linked into the established telecommunications link (C1, C2, C3) as the telecommunications terminal. The intermediate functional unit (30, 32) instructs the CTI server (20) to carry out the CTI service on the proxy (Trk2) in accordance with the control program (28). Furthermore, an intermediate functional unit (extra domain device, CSP) can be implemented as additional server or middleware. The invention further provides a corresponding system.
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