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    SYSTEM AND METHOD FOR MANAGING INFORMATION PROCESSING APPARATUS
    1.
    发明申请
    SYSTEM AND METHOD FOR MANAGING INFORMATION PROCESSING APPARATUS 审中-公开
    用于管理信息处理设备的系统和方法

    公开(公告)号：US20140085660A1

    公开(公告)日：2014-03-27

    申请号：US14012141

    申请日：2013-08-28

    Applicant: Toshiba Tec Kabushiki Kaisha ,  KABUSHIKI KAISHA TOSHIBA

    Inventor： Yoshikatsu KAMISUWA ,  Masaki NARAHASHI ,  Sou MIYAZAKI ,  Reiji MURAKAMI

    IPC: G06K15/02

    CPC classification number: G06K15/1803 ,  B41J3/46

    Abstract: A system for managing an information processing apparatus includes a processing unit configured to calculate a range of appropriate values of a processing parameter of the information processing apparatus based on a range of values of substantially the same processing parameter currently or previously set in one or more information processing apparatuses, a display unit configured to display the range of appropriate values, and an input unit with which one or more values of the processing parameter of the information processing apparatus can be input.

    Abstract translation: 一种用于管理信息处理设备的系统包括：处理单元，被配置为基于当前或先前设置在一个或多个信息中的基本上相同的处理参数的值的范围来计算信息处理设备的处理参数的适当值的范围 处理装置，被配置为显示适当值的范围的显示单元和可以输入信息处理装置的处理参数的一个或多个值的输入单元。

    IMAGE PROCESSING APPARATUS, INFORMATION PROCESSING METHOD, AND NON-TRANSITORY COMPUTER READABLE STORAGE MEDIUM
    3.
    发明申请
    IMAGE PROCESSING APPARATUS, INFORMATION PROCESSING METHOD, AND NON-TRANSITORY COMPUTER READABLE STORAGE MEDIUM 有权

    公开(公告)号：US20210195057A1

    公开(公告)日：2021-06-24

    申请号：US17180880

    申请日：2021-02-22

    Applicant: TOSHIBA TEC KABUSHIKI KAISHA

    Inventor： Sou MIYAZAKI ,  Hiroyo TANAKA ,  Kazuhiro OGURA ,  Masaki NARAHASHI ,  Satoshi OYAMA ,  Tatsuya INAGI

    IPC: H04N1/32 ,  H04N1/00

    Abstract: An image processing apparatus includes a display, a network interface, and a processor. The processor is configured to generate a first screen on which at least one malfunctioning part candidate of the apparatus is presented in a selectable manner, and control the interface to transmit error information corresponding to a selected malfunctioning part candidate to another apparatus. When a first malfunctioning part candidate corresponding to a particular sound output by the image processing apparatus that is not working properly is selected on the first screen, the processor generates a second screen on which one or more reference sounds potentially corresponding to the particular sound are presented in a selectable manner. When a reference sound is selected as corresponding to the particular sound on the second screen, the processor includes sound information corresponding to the selected reference sound in the error information.

    MAINTENANCE SUPPORT DEVICE, MAINTENANCE SUPPORT METHOD, AND NON-TRANSITORY COMPUTER READABLE MEDIUM
    4.
    发明申请
    MAINTENANCE SUPPORT DEVICE, MAINTENANCE SUPPORT METHOD, AND NON-TRANSITORY COMPUTER READABLE MEDIUM 有权

    公开(公告)号：US20210075920A1

    公开(公告)日：2021-03-11

    申请号：US17014629

    申请日：2020-09-08

    Applicant: TOSHIBA TEC KABUSHIKI KAISHA

    Inventor： Kazuhiro OGURA ,  Hiroyo TANAKA ,  Masaki NARAHASHI ,  Sou MIYAZAKI ,  Satoshi OYAMA

    IPC: H04N1/00 ,  H04N1/32

    Abstract: A maintenance support device includes a memory that stores work result information that corresponds to a maintenance work that has been performed to solve a failure of an image processing apparatus. A processor is configured to acquire, and store in the memory, first work result information corresponding to a first maintenance work performed to solve a first failure type. After the first work result has been stored, the processor acquires, and stores in the memory, second work result information corresponding to a second maintenance work performed to solve a second failure type. It is then determined whether the first failure type matches the second failure type. Upon determining that the first and second failure types match, the first work result information is then updated to indicate that the first maintenance work has not been successful.

    IMAGE FORMING APPARATUS
    5.
    发明申请
    IMAGE FORMING APPARATUS 有权

    公开(公告)号：US20230018633A1

    公开(公告)日：2023-01-19

    申请号：US17953280

    申请日：2022-09-26

    Applicant: TOSHIBA TEC KABUSHIKI KAISHA

    Inventor： Haru HIKITA ,  Sou MIYAZAKI ,  Hiroyo TANAKA ,  Kazuhiro OGURA ,  Satoshi OYAMA ,  Tatsuya INAGI ,  Masaki NARAHASHI

    IPC: H04N1/00 ,  G06F3/04842 ,  G06F3/0354 ,  G06V10/25

    Abstract: An image forming apparatus includes a display device, an input device, a storage, and a communication circuit. The display device is configured to display at least one image for display. The input device is configured to detect a user's selection of an image for display in the at least one image for display and to detect an input, to a drawing region of the display device, of a drawing by a user indicating an image quality abnormality with respect to a target image corresponding to the selected image for display. The storage is configured to store drawing information based on the input of the drawing via the input device and to store estimation abnormality information related to the drawing information. The communication circuit is configured to output the drawing information, which can be used for servicing the image forming apparatus, to a server.

    MANAGEMENT SYSTEM AND INFORMATION MANAGEMENT METHOD
    8.
    发明申请
    MANAGEMENT SYSTEM AND INFORMATION MANAGEMENT METHOD 审中-公开

    公开(公告)号：US20200371730A1

    公开(公告)日：2020-11-26

    申请号：US16824561

    申请日：2020-03-19

    Applicant: TOSHIBA TEC KABUSHIKI KAISHA

    Inventor： Sou MIYAZAKI ,  Hiroyo TANAKA ,  Kazuhiro OGURA ,  Masaki NARAHASHI

    IPC: G06F3/12 ,  G03G15/08

    Abstract: A management system includes an information processing apparatus that stores management information about cartridges that store consumables and is configured to update the stored management information, and an image forming apparatus configured to print an image on a sheet using the consumables stored in an attached cartridge, storing cartridge information about a cartridge that has been previously attached to the image forming apparatus, and configured to, when a cartridge is attached, retrieve cartridge information from the attached cartridge as first cartridge information and the stored cartridge information as second cartridge information, and transmit the first and second cartridge information to the processing apparatus. Upon receipt of the cartridge information, the processing apparatus determines whether the attached cartridge is a refilled cartridge, and if so, updates the management information so that the cartridge is identified as a refilled cartridge. The processing apparatus transmits a determination result to the image forming apparatus.

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