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    Selective capture of incoming email messages for diagnostic analysis
    2.
    发明授权
    Selective capture of incoming email messages for diagnostic analysis 有权
    选择性地捕获传入的电子邮件以进行诊断分析

    公开(公告)号：US09262037B2

    公开(公告)日：2016-02-16

    申请号：US13828956

    申请日：2013-03-14

    Applicant: salesforce.com, inc.

    Inventor： Rasmus Mencke ,  Richard Alan Stevens ,  Brian St. Clair

    IPC: G06F3/048 ,  H04L12/58 ,  G06Q10/10

    CPC classification number: G06F17/243 ,  G06F3/048 ,  G06F17/2765 ,  G06Q10/107 ,  H04L51/00 ,  H04L51/30 ,  H04L51/34

    Abstract: A method for processing email is presented here. The method begins by receiving email capture criteria for incoming email messages directed to a destination tenant of a multi-tenant database system. The method continues by comparing the email capture criteria to searchable information conveyed in the incoming email messages. When the searchable information in a candidate email message of the incoming email messages matches the email capture criteria by at least a threshold amount, the candidate email message is identified as a matched email message. The method continues by saving a copy of the matched email message for diagnostic analysis, and performing incoming email processing on the matched email message.

    Abstract translation: 这里介绍一种处理电子邮件的方法。 该方法开始于接收针对多租户数据库系统的目的地租户的传入电子邮件的电子邮件捕获标准。 该方法通过将电子邮件捕获标准与传入的电子邮件中传达的可搜索信息进行比较来继续。 当所接收的电子邮件的候选电子邮件消息中的可搜索信息与电子邮件捕获标准相匹配至少一个阈值量时，候选电子邮件消息被标识为匹配的电子邮件消息。 该方法通过保存用于诊断分析的匹配电子邮件消息的副本以及对匹配的电子邮件消息执行传入电子邮件处理来继续。

    SYSTEM AND METHOD FOR GENERIC LOOP DETECTION
    3.
    发明申请
    SYSTEM AND METHOD FOR GENERIC LOOP DETECTION 有权
    用于一般环路检测的系统和方法

    公开(公告)号：US20130304833A1

    公开(公告)日：2013-11-14

    申请号：US13889291

    申请日：2013-05-07

    Applicant: SALESFORCE.COM,INC.

    Inventor： Brian St. Clair ,  Joseph Humphreys

    IPC: H04L12/58

    CPC classification number: H04L51/00 ,  H04L51/02 ,  H04L51/12

    Abstract: A system and method for detecting generic loops is described. In one example, an inbound email is inspected for a loop token. If a loop token is found, then an event identification and a sender identification is extracted. The extracted sender identification and event identification is applied to a loop token record, and the inbound email is conditionally discarded based on the application to the loop token record.

    Abstract translation: 描述用于检测通用环路的系统和方法。 在一个示例中，检查入站电子邮件的循环令牌。 如果找到循环令牌，则提取事件标识和发送者标识。 提取的发送者标识和事件标识被应用于循环令牌记录，并且基于对循环令牌记录的应用，有条件地丢弃入站电子邮件。

    SELECTIVE CAPTURE OF INCOMING EMAIL MESSAGES FOR DIAGNOSTIC ANALYSIS
    4.
    发明申请
    SELECTIVE CAPTURE OF INCOMING EMAIL MESSAGES FOR DIAGNOSTIC ANALYSIS 有权
    收集电子邮件消息的选择性检测用于诊断分析

    公开(公告)号：US20130290869A1

    公开(公告)日：2013-10-31

    申请号：US13828956

    申请日：2013-03-14

    Applicant: SALESFORCE.COM, INC.

    Inventor： Rasmus Mencke ,  Richard Alan Stevens ,  Brian St. Clair

    IPC: G06F3/048

    CPC classification number: G06F17/243 ,  G06F3/048 ,  G06F17/2765 ,  G06Q10/107 ,  H04L51/00 ,  H04L51/30 ,  H04L51/34

    Abstract: A method for processing email is presented here. The method begins by receiving email capture criteria for incoming email messages directed to a destination tenant of a multi-tenant database system. The method continues by comparing the email capture criteria to searchable information conveyed in the incoming email messages. When the searchable information in a candidate email message of the incoming email messages matches the email capture criteria by at least a threshold amount, the candidate email message is identified as a matched email message. The method continues by saving a copy of the matched email message for diagnostic analysis, and performing incoming email processing on the matched email message.

    Abstract translation: 这里介绍一种处理电子邮件的方法。 该方法开始于接收针对多租户数据库系统的目的地租户的传入电子邮件的电子邮件捕获标准。 该方法通过将电子邮件捕获标准与传入的电子邮件中传达的可搜索信息进行比较来继续。 当所接收的电子邮件的候选电子邮件消息中的可搜索信息与电子邮件捕获标准相匹配至少一个阈值量时，候选电子邮件消息被标识为匹配的电子邮件消息。 该方法通过保存用于诊断分析的匹配电子邮件消息的副本以及对匹配的电子邮件消息执行传入电子邮件处理来继续。

    Method and system for detection and handling of discontinuities in event delivery systems
    7.
    发明授权
    Method and system for detection and handling of discontinuities in event delivery systems 有权

    公开(公告)号：US10776186B2

    公开(公告)日：2020-09-15

    申请号：US16273117

    申请日：2019-02-11

    Applicant: salesforce.com, inc.

    Inventor： Brian St. Clair ,  Alex S. Warshavsky ,  John Arlan Brock

    IPC: G06K17/00 ,  G06F9/54 ,  G06F16/2458 ,  G06F16/2455

    Abstract: A method and system for event delivery are described. A batch of events for a first topic with replay identifiers is received. Responsive to determining that there is an active replay identifier discontinuity information for the first topic, a determination is performed of whether the first batch of events includes a second set of events that fills the discontinuity identified in the replay identifier discontinuity information. Upon determining that the first batch of events includes a second subset of events with second respective replay identifiers that start from the last replay identifier and do not include a discontinuity the second subset of events is transmitted to an event consumer, and the replay identifier discontinuity information for the first topic is updated based on the second subset of events transmitted.

    METHOD AND SYSTEM FOR DETECTION AND HANDLING OF DISCONTINUITIES IN EVENT DELIVERY SYSTEMS
    9.
    发明申请
    METHOD AND SYSTEM FOR DETECTION AND HANDLING OF DISCONTINUITIES IN EVENT DELIVERY SYSTEMS 审中-公开

    公开(公告)号：US20200257574A1

    公开(公告)日：2020-08-13

    申请号：US16273117

    申请日：2019-02-11

    Applicant: salesforce.com, inc.

    Inventor： Brian St. Clair ,  Alex S. Warshavsky ,  John Arlan Brock

    IPC: G06F9/54 ,  G06F16/2455 ,  G06F16/2458

    Abstract: A method and system for event delivery are described. A batch of events for a first topic with replay identifiers is received. Responsive to determining that there is an active replay identifier discontinuity information for the first topic, a determination is performed of whether the first batch of events includes a second set of events that fills the discontinuity identified in the replay identifier discontinuity information. Upon determining that the first batch of events includes a second subset of events with second respective replay identifiers that start from the last replay identifier and do not include a discontinuity the second subset of events is transmitted to an event consumer, and the replay identifier discontinuity information for the first topic is updated based on the second subset of events transmitted.

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