Abstract:
A service monitoring system includes a voice collector that collects a voice of an employee in a predetermined voice collection region, a storage unit that stores service event data including determination conditions for each predetermined service event, terminal operation history data indicating an operation history of an employee on a predeteHnined business terminal and voice data of the employee in correlation with each other, a detector that detects the service event of the employee based on the service event data and the terminal operation history data, a calculator that calculates a service speech evaluation value corresponding to a predetermined speech keyword on the basis of the voice data of the employee during the service event, and an output that stores the service speech evaluation value in correlation with identification information of the employee, and voice data of the employee specified by a service position and time point of the employee.
Abstract:
A sound and video processing system includes: a display that displays a video image captured by the camera; a sound collector that collects sound; an input device that receives designation of at least one designated location in the video image displayed on the display. A processor generates emphasized audio data, in which sound is emphasized in at least one direction from a position of the sound collector toward at least one position corresponding to the at least one designated location. The processor displays at least one identification shape at the at least one designated location. In response to receiving re-designation of one of the at least one designated location by the input device, the processor outputs audio data in which emphasis of sound stops in a direction from the position of the sound collector toward the position corresponding to the re-designated location.
Abstract:
A sound collecting control apparatus includes: a vehicle stop detector; a noise source direction specifier to specify a direction from the sound collector to a noise source of the vehicle stopped at the predetermined position; a search beam former that forms a plurality of search beams in the direction of the noise source specified by the noise source direction specifier and around the direction of the noise source so as to search for a sound source of a voice of a speaker in the vehicle; a search beam selector that selects a search beam corresponding to the sound source of the voice of the speaker in the vehicle from the plurality of search beams formed by the search beam former; and a directivity former that forms directivity of the sound collected by the sound collector in the direction corresponding to the search beam selected by the search beam selector.
Abstract:
A directivity control method is provided for controlling a directivity of a sound collected by a first sound collector including a plurality of microphones. The directivity control method includes: forming a directivity of the sound in a direction toward a monitoring target corresponding to a first designated position in an image displayed on a display; obtaining information on a second designated position in the image displayed on the display, designated in accordance with a movement of the monitoring target, and changing the directivity of the sound toward the monitoring target corresponding to the second designated position by referring to the information on the second designated position.
Abstract:
There is provided an order entry system including: a first microphone that picks up speech regarding order details of a first speaker; a second microphone that picks up speech regarding the order details of a second speaker for checking the order details of the first speaker; a speech recognizer that recognizes the speech regarding the order details of the first speaker which is picked up by the first microphone and the speech regarding the order details of the second speaker which is picked up by the second microphone; and an order data output that displays on a display, a display screen of order data regarding the order details of the first speaker, including a first speech recognition result of the speech regarding the order details of the first speaker and a second speech recognition result of the speech regarding the order details of the second speaker.
Abstract:
A directivity control apparatus controls a directivity of a sound collected by a first sound collecting unit including a plurality of microphones. The directivity control apparatus includes a directivity forming unit, configured to form a directivity of the sound in a direction toward a monitoring target corresponding to a first designated position in an image displayed on a display unit, and an information obtaining unit, configured to obtain information on a second designated position in the image displayed on the display unit, designated in accordance with a movement of the monitoring target. The directivity forming unit is configured to change the directivity of the sound toward the monitoring target corresponding to the second designated position by referring to the information on the second designated position obtained by the information obtaining unit.
Abstract:
A directivity control apparatus controls a directivity of a sound collected by a first sound collecting unit including a plurality of microphones. The directivity control apparatus includes a directivity forming unit, configured to form a directivity of the sound in a direction toward a monitoring target corresponding to a first designated position in an image displayed on a display unit, and an information obtaining unit, configured to obtain information on a second designated position in the image displayed on the display unit, designated in accordance with a movement of the monitoring target. The directivity forming unit is configured to change the directivity of the sound toward the monitoring target corresponding to the second designated position by referring to the information on the second designated position obtained by the information obtaining unit.
Abstract:
A recorder receives designation of a video which is desired to be reproduced from a user. If designation of one or more designated locations where sound is emphasized on a screen of a display which displays the video is received by the recorder from the user via an operation unit during reproduction or temporary stopping of the video, a signal processing unit performs an emphasis process on audio data, that is, the signal processing unit emphasizes audio data in directions directed toward positions corresponding to the designated locations from a microphone array by using audio data recorded in the recorder. A reproducing device reproduces the emphasis-processed audio data and video data in synchronization with each other.
Abstract:
A directivity control apparatus controls a directivity of a sound collected by a sound collecting unit including a plurality of microphones. A beam forming unit forms a beam in a direction from the sound collecting unit toward a sound source corresponding to a position designated in an image on a display unit. A magnification setting unit sets a magnification for magnifying or demagnifying the image in the display according to an input. The beam forming unit also changes a size of the formed beam in accordance with the magnification set by the magnification setting unit.
Abstract:
A directivity control apparatus is provided which controls a directivity of a sound collected by a first sound collector including a plurality of microphones. The directivity control apparatus forms a directivity of the sound in a direction toward a position of a monitoring target in an image displayed on a display. Information on the position of the monitoring target in the image displayed on the display is obtained. The directivity of the sound is changed toward the position of the monitoring target in accordance with a movement of the monitoring target by referring to the obtained information on the position of the monitoring target.