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    SPEECH RECOGNITION AND INTERPRETATION SYSTEM
    1.
    发明申请
    SPEECH RECOGNITION AND INTERPRETATION SYSTEM 有权
    语音识别和解释系统

    公开(公告)号：US20140257807A1

    公开(公告)日：2014-09-11

    申请号：US13787766

    申请日：2013-03-06

    Applicant: NUANCE COMMUNICATIONS, INC.

    Inventor： David Andrew Mauro ,  Robert Douglas Sharp ,  Richard Lajoie ,  Elizabeth Ann Dykstra-Erickson

    IPC: G10L21/06

    CPC classification number: G10L21/06 ,  G06F3/167 ,  G10L15/22 ,  G10L15/24 ,  G10L2015/223 ,  G10L2015/225

    Abstract: A method of providing a task assistant comprising starting to receive speech input from a user, and identifying a format associated with a destination for speech input based on a flag associated with the destination field. When the format comprises dictation, converting the speech to text, and inserting it into the destination location, and when the format comprises an intent, determining a meaning of the input, and sending a formatted query to an application. The method further comprising receiving data from the application in response to the intent and providing a response to the user through multimodal output.

    Abstract translation: 一种提供任务助理的方法，包括开始从用户接收语音输入，并且基于与目的地字段相关联的标志来识别与用于语音输入的目的地相关联的格式。 当格式包括听写，将语音转换为文本，并将其插入到目的地位置时，以及当格式包括意图时，确定输入的含义，以及向应用发送格式化的查询。 该方法还包括响应于意图从应用接收数据，并通过多模态输出向用户提供响应。

    Speech recognition and interpretation system
    5.
    发明授权
    Speech recognition and interpretation system 有权
    语音识别与口译系统

    公开(公告)号：US09111546B2

    公开(公告)日：2015-08-18

    申请号：US13787766

    申请日：2013-03-06

    Applicant: Nuance Communications, Inc.

    Inventor： David Andrew Mauro ,  Robert Douglas Sharp ,  Richard Lajoie ,  Elizabeth Ann Dykstra-Erickson

    IPC: G10L15/00 ,  G10L21/00 ,  G10L21/06

    CPC classification number: G10L21/06 ,  G06F3/167 ,  G10L15/22 ,  G10L15/24 ,  G10L2015/223 ,  G10L2015/225

    Abstract: A method of providing a task assistant comprising starting to receive speech input from a user, and identifying a format associated with a destination for speech input based on a flag associated with the destination field. When the format comprises dictation, converting the speech to text, and inserting it into the destination location, and when the format comprises an intent, determining a meaning of the input, and sending a formatted query to an application. The method further comprising receiving data from the application in response to the intent and providing a response to the user through multimodal output.

    Abstract translation: 一种提供任务助理的方法，包括开始从用户接收语音输入，并且基于与目的地字段相关联的标志来识别与用于语音输入的目的地相关联的格式。 当格式包括听写，将语音转换为文本，并将其插入到目的地位置时，以及当格式包括意图时，确定输入的含义，以及向应用发送格式化的查询。 该方法还包括响应于意图从应用接收数据，并通过多模态输出向用户提供响应。

    PRO-ACTIVE IDENTITY VERIFICATION FOR AUTHENTICATION OF TRANSACTION INITIATED VIA NON-VOICE CHANNEL
    6.
    发明申请
    PRO-ACTIVE IDENTITY VERIFICATION FOR AUTHENTICATION OF TRANSACTION INITIATED VIA NON-VOICE CHANNEL 审中-公开
    通过非声道通道启动的交易认证的主动身份验证

    公开(公告)号：US20140279514A1

    公开(公告)日：2014-09-18

    申请号：US13830238

    申请日：2013-03-14

    Applicant: NUANCE COMMUNICATIONS, INC.

    Inventor： Robert Douglas Sharp

    IPC: G06Q20/40

    CPC classification number: G06Q20/40145 ,  G06F21/32 ,  G06F21/42 ,  G06Q20/322 ,  H04L63/0853 ,  H04L63/0861 ,  H04L2463/082

    Abstract: A method of using biometric verification comprises identifying a validation requirement during the execution of a non-voice channel interaction, and initiating a contact to the user, at a pre-registered device. The method further comprises executing a biometric verification of the user's identity and possession of the device, via a user interaction at the pre-registered device, and providing the validation when the user is successfully identified.

    Abstract translation: 使用生物特征验证的方法包括在执行非语音信道交互期间识别验证要求，以及在预先注册的设备上发起与用户的联系。 该方法还包括经由用户在预先注册的设备上的交互来执行用户身份的身份验证和设备的拥有，以及在用户被成功识别时提供验证。

    TASK ASSISTANT UTILIZING CONTEXT FOR IMPROVED INTERACTION
    7.
    发明申请
    TASK ASSISTANT UTILIZING CONTEXT FOR IMPROVED INTERACTION 审中-公开
    任务助理利用改进的交互语境

    公开(公告)号：US20140258324A1

    公开(公告)日：2014-09-11

    申请号：US13787763

    申请日：2013-03-06

    Applicant: NUANCE COMMUNICATIONS, INC.

    Inventor： David Andrew Mauro ,  Henri Bouvier ,  Elizabeth Ann Dykstra-Erickson ,  Simona Gandrabur ,  Susan Dawnstarr Daniel ,  Aimee Piercy ,  Robert Douglas Sharp

    IPC: G06F17/30

    CPC classification number: G06F17/30392 ,  G06F17/28 ,  G06F17/3064 ,  G06F17/30654 ,  G06F17/30684 ,  G10L15/22 ,  G10L21/06

    Abstract: A method of providing a task assistant is described. The task assistant is designed to receive input from a user through multimodal input including a plurality of speech input, typing input, and touch input, determine the meaning of the input, and determining whether there is a context based on prior interactions with the user. The method further to generate an interpreted input based on a combination of the input and the context, and providing a formatted query to an application. The method further to receive data from the application in response to the formatted query, and provide a response to the user through multimodal output including a plurality of: speech output, text output, non-speech audio output, haptic output, and visual non-text output. The method further to update the context based on the interpreted input.

    Abstract translation: 描述提供任务助理的方法。 任务助理旨在通过包括多个语音输入，打字输入和触摸输入的多模式输入从用户接收输入，确定输入的含义，以及基于与用户的先前交互来确定是否存在上下文。 该方法还用于基于输入和上下文的组合生成解释输入，并向应用提供格式化的查询。 该方法还用于响应于格式化的查询从应用程序接收数据，并且通过多模式输出提供响应，该多模式输出包括多个语音输出，文本输出，非语音音频输出，触觉输出和视觉非线性输出， 文本输出。 该方法还基于解释的输入来更新上下文。

    SPEAKER RECOGNITION AND VOICE TAGGING FOR IMPROVED SERVICE
    8.
    发明申请
    SPEAKER RECOGNITION AND VOICE TAGGING FOR IMPROVED SERVICE 审中-公开
    扬声器识别和语音识别改进服务

    公开(公告)号：US20150025888A1

    公开(公告)日：2015-01-22

    申请号：US14060322

    申请日：2013-10-22

    Applicant: Nuance Communications, Inc.

    Inventor： Robert Douglas Sharp

    IPC: G10L17/00

    CPC classification number: G10L17/00 ,  G10L17/04 ,  G10L17/22 ,  H04M3/42042 ,  H04M3/42068 ,  H04M2201/41 ,  H04M2203/6045 ,  H04M2203/6054 ,  H04M2203/6081

    Abstract: A method of enabling speaker identification, the method comprising receiving an identifier, the identifier having a limited number of potential speakers associated with it, processing speech data received from a speaker, and when the speaker is recognized, tagging a speaker and displaying a speaker identity. The method further comprises, when the speaker is not recognized, prompting an associate to identify the speaker

    Abstract translation: 一种使扬声器识别的方法，所述方法包括接收标识符，所述标识符具有与其相关联的有限数量的潜在扬声器，处理从扬声器接收的语音数据，以及当所述扬声器被识别时，标记扬声器并显示扬声器身份 。 该方法还包括：当扬声器未被识别时，提示联络人识别扬声器

    Customer service system, method, and software program product for responding to queries using natural language understanding
    9.
    发明授权
    Customer service system, method, and software program product for responding to queries using natural language understanding 有权
    客户服务系统，方法和软件程序产品，用于响应使用自然语言理解的查询

    公开(公告)号：US08923502B2

    公开(公告)日：2014-12-30

    申请号：US13774910

    申请日：2013-02-22

    Applicant: Nuance Communications, Inc.

    Inventor： Robert Douglas Sharp

    IPC: H04M3/00 ,  H04M3/51

    CPC classification number: H04M3/5166 ,  H04M3/00 ,  H04M3/5231 ,  H04M2201/40 ,  H04M2203/558

    Abstract: The present invention uses natural language understanding to increase the ability of a customer service system to respond to a user's query in an automated manner. A customer service system receives a query from a user and offers the user the option of having the system contact the user at a later time with an answer. If the user accepts the offer, the customer service system processes the query offline, including providing the query to a natural language understanding interpreter. The system uses the natural language understanding interpretation to determine if the user's query is in a database of frequently-asked queries. For each query in the database of frequently-asked queries, there is a predetermined response protocol. If the user's query substantially matches a query in the database, the IVR system contacts the user with an automated response in accordance with the predetermined response protocol for the query.

    Abstract translation: 本发明使用自然语言理解来增加客户服务系统以自动方式响应用户查询的能力。 客户服务系统接收来自用户的查询，并向用户提供让系统稍后与用户联系的选项。 如果用户接受要约，则客户服务系统将离线处理查询，包括向自然语言理解解释器提供查询。 系统使用自然语言理解解释来确定用户的查询是否在经常询问的查询的数据库中。 对于经常询问的查询的数据库中的每个查询，存在预定的响应协议。 如果用户的查询基本上与数据库中的查询匹配，则IVR系统根据用于查询的预定响应协议，自动响应用户。

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