TAX DOCUMENT IMAGING AND PROCESSING

    公开(公告)号:US20210049708A1

    公开(公告)日:2021-02-18

    申请号:US17088628

    申请日:2020-11-04

    申请人: INTUIT INC.

    IPC分类号: G06Q40/00

    摘要: Methods, systems and articles of manufacture for allowing taxpayers to utilize mobile communication or communication devices such as smartphones and tablet devices to upload tax document images and process tax document images such that resulting recognized tax data is incorporated into an electronic tax return. Authentication data is generated and provided to the taxpayer to establishing a connection with an image processor, which provides recognized tax data to the on-line tax preparation application for incorporation into the electronic tax return. Authentication data may be embodied within a URL address to the image processor that is transmitted as a SMS message to the mobile communication or computing device or encoded within a QR code such that the mobile communication or computing device can be used to take an image of and decode the QR code to determine the URL address and authentication data to establish a connection with the image processor.

    Serving different versions of a user interface in response to user emotional state

    公开(公告)号:US10558740B1

    公开(公告)日:2020-02-11

    申请号:US15456751

    申请日:2017-03-13

    申请人: INTUIT INC.

    IPC分类号: G06F3/00 G06F17/22

    摘要: The present disclosure relates to dynamically generating user interfaces based on a user's emotional state. An example method generally includes a computer system receiving emotional response data from a client device. The computer system identifies a version of a user experience to present on the client device based on the received emotional response data and generates code for rendering a user interface associated with the identified version of the user experience. The generated code is transmitted to the client device for rendering and presentation on the client device.

    Instant conferencing system
    5.
    发明授权

    公开(公告)号:US11601485B2

    公开(公告)日:2023-03-07

    申请号:US17334627

    申请日:2021-05-28

    申请人: Intuit Inc.

    摘要: A method including receiving, at a platform and from a first user using a first user device, selection of a uniform resource indicator (URI) unique to a second user using a second user device. The method also includes generating, automatically by the platform in response to receiving the URI, a conference session unique to the first user and the second user. The method also includes transmitting, automatically by the platform, a message to the second user, the message indicating that the conference session is initiated. The method also includes receiving, by the platform, an indication from the second user device that the second user joins the conference session. The method also includes joining, automatically by the platform, the first user device and the second user device in the conference session.

    Emotion recognition to match support agents with customers

    公开(公告)号:US10728393B2

    公开(公告)日:2020-07-28

    申请号:US16705413

    申请日:2019-12-06

    申请人: INTUIT INC.

    摘要: An application determines an emotional state of a user based on evaluating facial recognition data of the user captured from the user interacting with the application. The application receives a request from the user to initiate a support call. The request identifies the emotional state of the user. The application predicts, from a set of outcomes of support calls processed by support agents interacting with users having different emotional states, an emotional state that increases a likelihood of achieving a specified outcome for the support call based on the emotional state of the user. The application identifies an available support agent having the predicted emotional state, and assigns the user to interact with the identified support agent for the support call.

    Emotion recognition to match support agents with customers

    公开(公告)号:US09967400B2

    公开(公告)日:2018-05-08

    申请号:US15589520

    申请日:2017-05-08

    申请人: INTUIT INC.

    摘要: An application determines an emotional state of a user based on evaluating facial recognition data of the user captured from the user interacting with the application. The application receives a request from the user to initiate a support call. The request identifies the emotional state of the user. The application predicts, from a set of outcomes of support calls processed by support agents interacting with users having different emotional states, an emotional state that increases a likelihood of achieving a specified outcome for the support call based on the emotional state of the user. The application identifies an available support agent having the predicted emotional state, and assigns the user to interact with the identified support agent for the support call.

    INSTANT CONFERENCING SYSTEM
    8.
    发明申请

    公开(公告)号:US20220385704A1

    公开(公告)日:2022-12-01

    申请号:US17334627

    申请日:2021-05-28

    申请人: Intuit Inc.

    IPC分类号: H04L29/06 H04L29/08

    摘要: A method including receiving, at a platform and from a first user using a first user device, selection of a uniform resource indicator (URI) unique to a second user using a second user device. The method also includes generating, automatically by the platform in response to receiving the URI, a conference session unique to the first user and the second user. The method also includes transmitting, automatically by the platform, a message to the second user, the message indicating that the conference session is initiated. The method also includes receiving, by the platform, an indication from the second user device that the second user joins the conference session. The method also includes joining, automatically by the platform, the first user device and the second user device in the conference session.

    PRESENTATION OF IMAGE OF SOURCE OF TAX DATA THROUGH TAX PREPARATION APPLICATION
    10.
    发明申请
    PRESENTATION OF IMAGE OF SOURCE OF TAX DATA THROUGH TAX PREPARATION APPLICATION 有权
    通过税务准备申请表示税收数据来源

    公开(公告)号:US20140244455A1

    公开(公告)日:2014-08-28

    申请号:US13781540

    申请日:2013-02-28

    申请人: INTUIT INC.

    IPC分类号: G06Q40/00

    CPC分类号: G06Q40/123 G06T7/00

    摘要: Methods, systems and articles of manufacture for generating interface elements of an electronic tax preparation application to allow a taxpayer or user to view a portion of an image of a tax document that is a source of data for a field of a screen generated by the electronic tax application. The image portion displayed may be a particular box or field of a tax document for a corresponding particular field of the screen generated by the electronic tax preparation or a bounding region including one or more adjacent or surrounding boxes or fields. Embodiments allow taxpayers to view an image of a source document while viewing the data that was entered in the field from within the tax preparation application without having to consult paper copies of the tax documents.

    摘要翻译: 用于产生电子税务准备申请的界面元素的方法,系统和制品,以允许纳税人或用户查看作为电子生成领域的数据源的税务文件的图像的一部分 税务申请。 显示的图像部分可以是由电子税务准备或包括一个或多个相邻或周围的盒子或场的边界区域生成的屏幕的相应特定字段的税务凭证的特定框或字段。 实施例允许纳税人查看源文件的图像,同时在纳税准备申请中查看从外地输入的数据,而无需查阅税务文件的纸质副本。