-
公开(公告)号：US20170163804A1
公开(公告)日：2017-06-08
申请号：US15438593
申请日：2017-02-21
发明人： Ahmed Tewfik Bouzid , Prakash Bhagwan Durgani , Lei Huang , Charles Qichi Lu , Rong Ma , Vadim Snitkovsky
CPC分类号： H04M3/5158 , G10L25/51 , G10L25/78 , H04M3/42161 , H04M3/533 , H04M2201/40 , H04M2203/2027 , H04M2242/18
摘要： A call is placed to a communications device. A response to the call is received from a call recipient associated with the communications device. The received response is processed based on a set of parameters. Based on processing the received response, a determination is made whether the call recipient is a human or an answering machine. If the call recipient is determined to be a human, the call is handled in a first manner. If the call recipient is determined to be an answering machine, the call is handled in a second manner that is different from the first manner.
-
公开(公告)号：US10530850B2
公开(公告)日：2020-01-07
申请号：US15865198
申请日：2018-01-08
摘要： A request to establish a voice communications session between a user of a telephonic device and an interactive voice response (IVR) system of a call handling system is received by a dynamic call control engine. A resource requirement for the voice communications session is determined. Resource usage data for multiple call handling systems is accessed by the dynamic call control engine. A particular call handling system from among the multiple call handling systems is selected based on the resource usage data and the resource requirement. A connection to be set up between the telephonic device and the particular call handling system to allow the user of the telephonic device to participate in the voice communications session with an IVR system of the particular call handling system is enabled.
-
公开(公告)号：US10447854B2
公开(公告)日：2019-10-15
申请号：US15438593
申请日：2017-02-21
发明人： Ahmed Tewfik Bouzid , Prakash Bhagwan Durgani , Lei Huang , Charles Qichi Lu , Rong Ma , Vadim Snitkovsky
摘要： A call is placed to a communications device. A response to the call is received from a call recipient associated with the communications device. The received response is processed based on a set of parameters. Based on processing the received response, a determination is made whether the call recipient is a human or an answering machine. If the call recipient is determined to be a human, the call is handled in a first manner. If the call recipient is determined to be an answering machine, the call is handled in a second manner that is different from the first manner.
-
公开(公告)号：US10129720B1
公开(公告)日：2018-11-13
申请号：US13731488
申请日：2012-12-31
发明人： Ahmed Tewfik Bouzid , Vadim Snitkovsky , Michael Ahnemann , Ashwini Swaroop Reddy Dulam , Prasanna Sajeewa Naleen Perera , Brandon Alan Phillips , Paresh Popli , Rajesh Ramchander , David James Rennyson , Briam Rodriguez , Michael Jerry Saylor
摘要： A graphical user interface (GUI) on a display of an electronic device visually presents to a user a group of voice bundles that are available for use on the electronic device. Each voice bundle includes a software application for performing a call flow that includes a sequence of prompt instructions and grammar instructions executable to result in a simulated multi-step spoken interaction between the electronic device and the user. An input is received from the user entered through the GUI indicating a selection of a voice bundle from the group of voice bundles. In response to the input, a remote server is identified that stores the selected voice bundle. Network communications is established between the electronic device and the remote server. The selected voice bundle is located on the remote server. A copy of the selected voice bundle is downloaded from the remote server onto the electronic device.
-
公开(公告)号：US20180159923A1
公开(公告)日：2018-06-07
申请号：US15865198
申请日：2018-01-08
摘要： A request to establish a voice communications session between a user of a telephonic device and an interactive voice response (IVR) system of a call handling system is received by a dynamic call control engine. A resource requirement for the voice communications session is determined. Resource usage data for multiple call handling systems is accessed by the dynamic call control engine. A particular call handling system from among the multiple call handling systems is selected based on the resource usage data and the resource requirement. A connection to be set up between the telephonic device and the particular call handling system to allow the user of the telephonic device to participate in the voice communications session with an IVR system of the particular call handling system is enabled.
-
公开(公告)号：US09578170B2
公开(公告)日：2017-02-21
申请号：US14817127
申请日：2015-08-03
发明人： Ahmed Tewfik Bouzid , Prakash Bhagwan Durgani , Lei Huang , Charles Qichi Lu , Rong Ma , Vadim Snitkovsky
CPC分类号： H04M3/5158 , G10L25/51 , G10L25/78 , H04M3/42161 , H04M3/533 , H04M2201/40 , H04M2203/2027 , H04M2242/18
摘要： A call is placed to a communications device. A response to the call is received from a call recipient associated with the communications device. The received response is processed based on a set of parameters. Based on processing the received response, a determination is made whether the call recipient is a human or an answering machine. If the call recipient is determined to be a human, the call is handled in a first manner. If the call recipient is determined to be an answering machine, the call is handled in a second manner that is different from the first manner.
摘要翻译： 呼叫被放置到通信设备。 从与通信设备相关联的呼叫接收者接收到对呼叫的响应。 接收到的响应是根据一组参数进行处理的。 基于对接收到的响应的处理，确定呼叫接收者是人还是应答机。 如果确定呼叫接收者是人，则呼叫以第一方式处理。 如果确定呼叫接收者是应答机，则以与第一种方式不同的第二种方式处理呼叫。
-
-
-
-
-
搜索结果
6 条记录 (耗时 0.015 秒)
