公开(公告)号：US20170163804A1

公开(公告)日：2017-06-08

申请号：US15438593

申请日：2017-02-21

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： Ahmed Tewfik Bouzid ,  Prakash Bhagwan Durgani ,  Lei Huang ,  Charles Qichi Lu ,  Rong Ma ,  Vadim Snitkovsky

IPC: H04M3/51 ,  G10L25/78 ,  G10L25/51 ,  H04M3/42

CPC classification number: H04M3/5158 ,  G10L25/51 ,  G10L25/78 ,  H04M3/42161 ,  H04M3/533 ,  H04M2201/40 ,  H04M2203/2027 ,  H04M2242/18

Abstract: A call is placed to a communications device. A response to the call is received from a call recipient associated with the communications device. The received response is processed based on a set of parameters. Based on processing the received response, a determination is made whether the call recipient is a human or an answering machine. If the call recipient is determined to be a human, the call is handled in a first manner. If the call recipient is determined to be an answering machine, the call is handled in a second manner that is different from the first manner.

公开(公告)号：US10447854B2

公开(公告)日：2019-10-15

申请号：US15438593

申请日：2017-02-21

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： Ahmed Tewfik Bouzid ,  Prakash Bhagwan Durgani ,  Lei Huang ,  Charles Qichi Lu ,  Rong Ma ,  Vadim Snitkovsky

IPC: H04M3/00 ,  H04M3/51 ,  H04M3/533 ,  H04M3/42 ,  G10L25/51 ,  G10L25/78 ,  H04L12/66

Abstract: A call is placed to a communications device. A response to the call is received from a call recipient associated with the communications device. The received response is processed based on a set of parameters. Based on processing the received response, a determination is made whether the call recipient is a human or an answering machine. If the call recipient is determined to be a human, the call is handled in a first manner. If the call recipient is determined to be an answering machine, the call is handled in a second manner that is different from the first manner.

公开(公告)号：US09578170B2

公开(公告)日：2017-02-21

申请号：US14817127

申请日：2015-08-03

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： Ahmed Tewfik Bouzid ,  Prakash Bhagwan Durgani ,  Lei Huang ,  Charles Qichi Lu ,  Rong Ma ,  Vadim Snitkovsky

IPC: H04M3/42 ,  H04M3/51 ,  H04M3/533 ,  H04M1/00 ,  G10L19/00

CPC classification number: H04M3/5158 ,  G10L25/51 ,  G10L25/78 ,  H04M3/42161 ,  H04M3/533 ,  H04M2201/40 ,  H04M2203/2027 ,  H04M2242/18

Abstract: A call is placed to a communications device. A response to the call is received from a call recipient associated with the communications device. The received response is processed based on a set of parameters. Based on processing the received response, a determination is made whether the call recipient is a human or an answering machine. If the call recipient is determined to be a human, the call is handled in a first manner. If the call recipient is determined to be an answering machine, the call is handled in a second manner that is different from the first manner.

Abstract translation: 呼叫被放置到通信设备。 从与通信设备相关联的呼叫接收者接收到对呼叫的响应。 接收到的响应是根据一组参数进行处理的。 基于对接收到的响应的处理，确定呼叫接收者是人还是应答机。 如果确定呼叫接收者是人，则呼叫以第一方式处理。 如果确定呼叫接收者是应答机，则以与第一种方式不同的第二种方式处理呼叫。