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18 条记录 (耗时 0.019 秒)

    Portable continuity object
    3.
    发明授权
    Portable continuity object 有权

    公开(公告)号：US10313525B2

    公开(公告)日：2019-06-04

    申请号：US15694160

    申请日：2017-09-01

    申请人： GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

    发明人： Sergey Fedorov ,  Mikhail Gilula ,  Derek Barnes

    IPC分类号： H04M3/523

    摘要： A method for providing continuity over a series of transactions is provided, comprising the steps of (a) creating a Portable Continuity Object (PCO) as a defined digital package by an instance of PCO software executing on a computerized appliance also capable of communication transaction; (b) providing identity of a person, an address of a communication device and a continuity context in the PCO; (c) sharing the PCO in related transactions, with the PCO updated with information concerning individual transactions by digital equipment enhanced with an instance of PCO software; and (d) providing context continuity in succeeding transactions by accessing the PCO by one or both parties to a transaction.

    PORTABLE CONTINUITY OBJECT
    5.
    发明申请
    PORTABLE CONTINUITY OBJECT 审中-公开

    公开(公告)号：US20170366670A1

    公开(公告)日：2017-12-21

    申请号：US15694160

    申请日：2017-09-01

    申请人： GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

    发明人： Sergey Fedorov ,  Mikhail Gilula ,  Derek Barnes

    IPC分类号： H04M3/523

    CPC分类号： H04M3/523 ,  H04M2203/404 ,  H04M2203/551 ,  H04M2203/552

    摘要： A method for providing continuity over a series of transactions is provided, comprising the steps of (a) creating a Portable Continuity Object (PCO) as a defined digital package by an instance of PCO software executing on a computerized appliance also capable of communication transaction; (b) providing identity of a person, an address of a communication device and a continuity context in the PCO; (c) sharing the PCO in related transactions, with the PCO updated with information concerning individual transactions by digital equipment enhanced with an instance of PCO software; and (d) providing context continuity in succeeding transactions by accessing the PCO by one or both parties to a transaction.

    SYSTEM AND METHOD FOR DYNAMIC CALL DIVERSION
    8.
    发明申请
    SYSTEM AND METHOD FOR DYNAMIC CALL DIVERSION 有权
    用于动态呼叫分析的系统和方法

    公开(公告)号：US20170034353A1

    公开(公告)日：2017-02-02

    申请号：US14812607

    申请日：2015-07-29

    申请人： Genesys Telecommunications Laboratories, Inc.

    发明人： Cliff Bell ,  Daniel Stoops ,  Sergey Fedorov ,  Herbert Ristock ,  David Beilis ,  Adrian Lee-Kwen

    IPC分类号： H04M3/523 ,  H04M3/51 ,  H04L29/06 ,  H04W4/14 ,  H04W12/06

    CPC分类号： H04M3/5235 ,  H04L63/0853 ,  H04M3/5166 ,  H04M3/5191 ,  H04M2203/2038 ,  H04M2203/6081 ,  H04M2203/651 ,  H04W4/14 ,  H04W12/06

    摘要： A system includes a contact center to provide an interaction between a customer and an agent workstation of the contact center. A contact center network connects a call from a mobile device to an interactive voice response application. A mobile engagement platform collect authentication information from the mobile device to authenticate a customer using the mobile device. A short message service platform sends a link to connect the mobile device to a mobile application. The mobile engagement server authenticates the customer of the mobile device for the mobile application based on the collected authentication information.

    摘要翻译： 系统包括联络中心，以提供客户与联络中心的代理工作站之间的交互。 联络中心网络将来自移动设备的呼叫连接到交互式语音应答应用。 移动互动平台从移动设备收集认证信息，以使用移动设备认证客户。 短消息服务平台发送链接以将移动设备连接到移动应用。 移动参与服务器基于收集的认证信息来认证用于移动应用的移动设备的客户。

    MULTIMEDIA ROUTING SYSTEM FOR SECURING THIRD PARTY PARTICIPATION IN CALL CONSULTATION OR CALL TRANSFER OF A CALL IN PROGRESS
    9.
    发明申请
    MULTIMEDIA ROUTING SYSTEM FOR SECURING THIRD PARTY PARTICIPATION IN CALL CONSULTATION OR CALL TRANSFER OF A CALL IN PROGRESS 有权
    多媒体路由系统，用于保护第三方参与呼叫协商或呼叫进行中的呼叫转移

    公开(公告)号：US20150172326A1

    公开(公告)日：2015-06-18

    申请号：US14628184

    申请日：2015-02-20

    申请人： Genesys Telecommunications Laboratories, Inc.

    发明人： Sergey Fedorov

    IPC分类号： H04L29/06

    CPC分类号： H04L65/4007 ,  H04L65/1006 ,  H04L65/1053 ,  H04L65/1069 ,  H04L65/1089 ,  H04L65/1093 ,  H04L65/403 ,  H04M3/51 ,  H04M3/5158 ,  H04M3/58 ,  H04M7/006 ,  H04M2203/404

    摘要： A multimedia router has code executable on the router from storage on a machine readable medium coupled to the router, the code providing routing functions, and a routing point identified in the router code for establishing at least one non-voice communications session between two or more communications appliances enabled for non-voice communications. During a voice call established between a calling party and one of the two or more communications appliances, the routing point is invoked from the called communications appliance by issuance of a non-voice routing request to establish at least one non-voice communications session between the called communications appliance and another of the two or more communications appliances.

    摘要翻译： 多媒体路由器具有可在路由器上从在路由器上耦合的机器可读介质上的存储器上的代码执行代码，提供路由功能的代码以及在路由器代码中标识的路由点，用于在两个或更多个之间建立至少一个非语音通信会话 通信设备支持非语音通信。 在呼叫方与两个或多个通信设备之一建立的语音呼叫期间，通过发出非语音路由请求从被叫通信设备调用路由点，以建立至少一个非话音通信会话 称为通信设备和两个或更多个通信设备中的另一个。

    SYSTEM AND METHODS FOR SCHEDULING AND OPTIMIZING INBOUND CALL FLOW TO A CALL CENTER
    10.
    发明申请
    SYSTEM AND METHODS FOR SCHEDULING AND OPTIMIZING INBOUND CALL FLOW TO A CALL CENTER 有权
    用于调度和优化传入呼叫中心的呼叫流的系统和方法

    公开(公告)号：US20140301543A1

    公开(公告)日：2014-10-09

    申请号：US14308668

    申请日：2014-06-18

    申请人： GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

    发明人： Nikolay Anisimov ,  Sergey Fedorov ,  Herbert Ristock

    IPC分类号： H04M3/523

    CPC分类号： H04M3/523 ,  G06Q10/10

    摘要： A method for providing inbound call reservations to a communication center has steps for monitoring service access points into the communication center by reservation software executing from a machine-readable medium, evaluating communicators and potential communicators, and issuing invitations for reserved communication sessions to qualified communicators and potential communicators, the reserved times coordinated according to data pertaining to predicted communication load and resource availability statistics.

    摘要翻译： 用于向通信中心提供入站呼叫预留的方法具有通过从机器可读介质执行的预约软件监视到通信中心的服务接入点的步骤，评估通信者和潜在通信者，以及向合格的通信者发出保留的通信会话的邀请， 潜在的通信者，根据预测的通信负载和资源可用性统计数据进行协调的保留时间。