公开(公告)号：US20220084073A1

公开(公告)日：2022-03-17

申请号：US17537040

申请日：2021-11-29

Applicant: Capital One Services, LLC

Inventor： Nikhil MURGAI

IPC: G06Q30/02

Abstract: Systems and methods are disclosed for dynamically providing content to a user. The disclosed embodiments include generating a recommendation matrix based on event data received from a client. In certain embodiments, the client may be configured to generate event data associated with the client or a user associated with the client. The disclosed embodiments may also include generating an offer score matrix based on the recommendation matrix and the event data. In certain aspects, the offer score matrix may include score values associated with a set of offers to be provided to the user. The disclosed embodiments may identify a first offer from the set of offers based on the score values for the offers and provide an identification of the first offer, The disclosed embodiments may also receive content associated with the first offer for display on the client.

公开(公告)号：US20180150491A1

公开(公告)日：2018-05-31

申请号：US15880514

申请日：2018-01-25

Applicant: Capital One Services, LLC

Inventor： Nikhil MURGAI

IPC: G06F17/30 ,  G10L25/90 ,  G06F21/62 ,  G10L15/08 ,  H04M3/51 ,  H04M3/22 ,  G10L15/26

CPC classification number: G06F16/2228 ,  G06F16/258 ,  G06F16/61 ,  G06F21/6209 ,  G10L15/08 ,  G10L15/26 ,  G10L25/90 ,  H04M3/2218 ,  H04M3/51 ,  H04M3/5175 ,  H04M2201/40 ,  H04M2203/2038

Abstract: A system and method is provided for providing searchable customer call indexes. Consistent with disclosed embodiments, a system may receive call information associated with telephone conversations between callers and a vendor, the call information including an audio recording or transcript for each telephone conversation. The system may also identify one or more keywords from the audio recordings or transcripts and index the call information into one or more indexes based on the identified keywords. Finally, the system may determine search results responsive to a search query based on the indexing. In some embodiments, changes to customer service may be identified based on the search results.

公开(公告)号：US20190279220A1

公开(公告)日：2019-09-12

申请号：US16421628

申请日：2019-05-24

Applicant: Capital One Services, LLC

Inventor： Nikhil MURGAI ,  Leonard ROSEMAN

IPC: G06Q20/40 ,  G06Q20/32

Abstract: Methods and systems are disclosed for providing fraudulent transaction processes. In one embodiment, a method is disclosed for performing fraudulent transaction processes that may include receiving an indication that a payment transaction has been identified as potentially fraudulent, the payment transaction involving a payment account associated with a user. The method may also include receiving a candidate voice print and comparing the candidate voice print to a user voice print that is associated with the payment account. The method may further include determining, based on the comparison, whether the candidate voice print matches the user voice print, and providing an indication whether the candidate voice print matches the user voice print, the indication configured for use to determine whether to approve or deny the payment transaction.

公开(公告)号：US20180293627A1

公开(公告)日：2018-10-11

申请号：US16010327

申请日：2018-06-15

Applicant: Capital One Services, LLC

Inventor： Nikhil MURGAI

IPC: G06Q30/02

CPC classification number: G06Q30/0269 ,  G06Q30/0251

Abstract: Systems and methods are disclosed for dynamically providing content to a user. The disclosed embodiments include generating a recommendation matrix based on event data received from a client. In certain embodiments, the client may be configured to generate event data associated with the client or a user associated with the client. The disclosed embodiments may also include generating an offer score matrix based on the recommendation matrix and the event data. In certain aspects, the offer score matrix may include score values associated with a set of offers to be provided to the user. The disclosed embodiments may identify a first offer from the set of offers based on the score values for the offers and provide an identification of the first offer. The disclosed embodiments may also receive content associated with the first offer for display on the client.

公开(公告)号：US20250029148A1

公开(公告)日：2025-01-23

申请号：US18674747

申请日：2024-05-24

Applicant: Capital One Services, LLC

Inventor： Nikhil MURGAI

IPC: G06Q30/0251

Abstract: Systems and methods are disclosed for dynamically providing content to a user. The disclosed embodiments include generating a recommendation matrix based on event data received from a client. In certain embodiments, the client may be configured to generate event data associated with the client or a user associated with the client. The disclosed embodiments may also include generating an offer score matrix based on the recommendation matrix and the event data. In certain aspects, the offer score matrix may include score values associated with a set of offers to be provided to the user. The disclosed embodiments may identify a first offer from the set of offers based on the score values for the offers and provide an identification of the first offer. The disclosed embodiments may also receive content associated with the first offer for display on the client.

公开(公告)号：US20230334034A1

公开(公告)日：2023-10-19

申请号：US18336003

申请日：2023-06-15

Applicant: Capital One Services, LLC

Inventor： Nikhil MURGAI

IPC: G06F16/22 ,  H04M3/51 ,  G06F16/61 ,  G06F16/25 ,  G10L25/90 ,  G10L15/08 ,  H04M3/22 ,  G06F21/62

CPC classification number: G06F16/2228 ,  H04M3/5175 ,  G06F16/61 ,  G06F16/258 ,  G10L25/90 ,  G10L15/08 ,  H04M3/2218 ,  G06F21/6209 ,  G10L15/26

Abstract: A system and method is provided for providing searchable customer call indexes. Consistent with disclosed embodiments, a system may receive call information associated with telephone conversations between callers and a vendor, the call information including an audio recording or transcript for each telephone conversation. The system may also identify one or more keywords from the audio recordings or transcripts and index the call information into one or more indexes based on the identified keywords. Finally, the system may determine search results responsive to a search query based on the indexing. In some embodiments, changes to customer service may be identified based on the search results.

公开(公告)号：US20190355023A1

公开(公告)日：2019-11-21

申请号：US16531655

申请日：2019-08-05

Applicant: Capital One Services, LLC

Inventor： Nikhil MURGAI

IPC: G06Q30/02

Abstract: Systems and methods are disclosed for dynamically providing content to a user. The disclosed embodiments include generating a recommendation matrix based on event data received from a client. In certain embodiments, the client may be configured to generate event data associated with the client or a user associated with the client. The disclosed embodiments may also include generating an offer score matrix based on the recommendation matrix and the event data. In certain aspects, the offer score matrix may include score values associated with a set of offers to be provided to the user. The disclosed embodiments may identify a first offer from the set of offers based on the score values for the offers and provide an identification of the first offer. The disclosed embodiments may also receive content associated with the first offer for display on the client.