公开(公告)号：US06459788B1

公开(公告)日：2002-10-01

申请号：US09299391

申请日：1999-04-27

Applicant: Minh Duy Khuc ,  Carl Milton Coppage ,  Bryce Alan Jones

Inventor： Minh Duy Khuc ,  Carl Milton Coppage ,  Bryce Alan Jones

IPC: H04M300

CPC classification number: H04Q3/0029 ,  H04M3/51 ,  H04M2207/12

Abstract: The invention provides a call processing system to handle calls to a call center by obtaining absolute address for a call center resource from a call center resource processor prior to directing the call to the call center resource. The invention includes a call center resource processor that receives an address query from a communications system for an absolute address of a call center resource. The call center resource processor processes the address query to identify the absolute address. After identifying the absolute address, the call center resource processor generates an address response with the absolute address for the call center resource. The call center resource processor transmits the address response with the absolute address from the call center resource processor for the communications system to route the call using the absolute address. At the call center resource, no translation of the call is needed to direct the call to the call's final destination, an agent, interactive voice response, or voice response unit. Therefore, complex routing equipment at the call center resource can be eliminated. Because the absolute address is identified at the call center resource processor, the invention may also transmit service data over the same communications equipment as the call from the network element system to the call center resource. Separate communications equipment at the call center resource for service data can be eliminated.

Abstract translation: 本发明提供了一种呼叫处理系统，用于通过在将呼叫指向呼叫中心资源之前从呼叫中心资源处理器获得呼叫中心资源的绝对地址来处理对呼叫中心的呼叫。 本发明包括一个呼叫中心资源处理器，其从通信系统接收呼叫中心资源的绝对地址的地址查询。 呼叫中心资源处理器处理地址查询以识别绝对地址。 确定绝对地址后，呼叫中心资源处理器将产生具有呼叫中心资源绝对地址的地址响应。 呼叫中心资源处理器使用绝对地址从用于通信系统的呼叫中心资源处理器发送地址响应，以使用绝对地址路由呼叫。 在呼叫中心资源中，不需要转换呼叫来将呼叫定向到呼叫的最终目的地，代理，交互式语音响应或语音响应单元。 因此，可以消除呼叫中心资源处的复杂路由设备。 因为在呼叫中心资源处理器处确定绝对地址，所以本发明还可以通过与从网元系统到呼叫中心资源的呼叫相同的通信设备发送业务数据。 可以消除呼叫中心资源处的用于业务数据的单独的通信设备。

公开(公告)号：US07830792B1

公开(公告)日：2010-11-09

申请号：US10678876

申请日：2003-10-03

Applicant: Minh Duy Khuc ,  Carl Milton Coppage ,  Bryce Alan Jones

Inventor： Minh Duy Khuc ,  Carl Milton Coppage ,  Bryce Alan Jones

IPC: H04L12/56 ,  H04L12/66 ,  H04L3/54

CPC classification number: H04M3/5237 ,  H04M3/36 ,  H04M3/5191 ,  H04Q3/0029 ,  H04Q2213/13072

Abstract: The invention provides a call center communication system to handle calls to a call center by obtaining absolute address for a call center resource from a call center resource processor prior to directing the call to the call center resource. The invention includes a first communication system that receives and processes the initial signal to select a call center resource processor and generates and transmits an address query for the call center resource processor. After receiving an address response including an absolute address for the call, the first communication system processes the address response to generate route information to cause a second communication system to route the call to a call center resource in call packets containing the absolute address. The first communication system transmits the route information including the absolute address for the second communication system. After receiving the call through the first communication system, the second communication system routes the call packets including the absolute address for the call center resource. At the call center resource, no translation of the call is needed to direct the call to the call's final destination. Therefore, complex routing equipment at the call center resource can be eliminated. Because the absolute address is identified at the call center resource processor, the invention may also transmit service data over the same communications equipment as the call from the network element system to the call center resource. Separate communications equipment at the call center resource for service data can be eliminated.

Abstract translation: 本发明提供了一种呼叫中心通信系统，用于通过在将呼叫定向到呼叫中心资源之前从呼叫中心资源处理器获得呼叫中心资源的绝对地址来处理对呼叫中心的呼叫。 本发明包括第一通信系统，其接收和处理初始信号以选择呼叫中心资源处理器，并生成并发送呼叫中心资源处理器的地址查询。 第一通信系统在收到包括呼叫的绝对地址的地址响应后，处理地址响应以生成路由信息，以使第二通信系统将呼叫路由到呼叫中心资源，该呼叫包含绝对地址的呼叫包。 第一通信系统发送包括第二通信系统的绝对地址的路由信息​​。 在通过第一通信系统接收到呼叫之后，第二通信系统路由包括呼叫中心资源的绝对地址的呼叫分组。 在呼叫中心资源中，不需要转换呼叫来将呼叫定向到呼叫的最终目的地。 因此，可以消除呼叫中心资源处的复杂路由设备。 因为在呼叫中心资源处理器处确定绝对地址，所以本发明还可以通过与从网元系统到呼叫中心资源的呼叫相同的通信设备发送业务数据。 可以消除呼叫中心资源处的用于业务数据的单独的通信设备。

公开(公告)号：US06690664B1

公开(公告)日：2004-02-10

申请号：US09301381

申请日：1999-04-27

Applicant: Minh Duy Khuc ,  Carl Milton Coppage ,  Bryce Alan Jones

Inventor： Minh Duy Khuc ,  Carl Milton Coppage ,  Bryce Alan Jones

IPC: H04L1266

CPC classification number: H04M3/5237 ,  H04M3/36 ,  H04M3/5191 ,  H04Q3/0029 ,  H04Q2213/13072

Abstract: The invention provides a call center communication system to handle calls to a call center by obtaining absolute address for a call center resource from a call center resource processor prior to directing the call to the call center resource. The invention includes a first communication system that receives and processes the initial signal to select a call center resource processor and generates and transmits an address query for the call center resource processor. After receiving an address response including an absolute address for the call, the first communication system processes the address response to generate route information to cause a second communication system to route the call to a call center resource in call packets containing the absolute address. The first communication system transmits the route information including the absolute address for the second communication system. After receiving the call through the first communication system, the second communication system routes the call packets including the absolute address for the call center resource. At the call center resource, no translation of the call is needed to direct the call to the call's final destination. Therefore, complex routing equipment at the call center resource can be eliminated. Because the absolute address is identified at the call center resource processor, the invention may also transmit service data over the same communications equipment as the call from the network element system to the call center resource. Separate communications equipment at the call center resource for service data can be eliminated.

Abstract translation: 本发明提供了一种呼叫中心通信系统，用于通过在将呼叫定向到呼叫中心资源之前从呼叫中心资源处理器获得呼叫中心资源的绝对地址来处理对呼叫中心的呼叫。 本发明包括第一通信系统，其接收和处理初始信号以选择呼叫中心资源处理器，并生成并发送呼叫中心资源处理器的地址查询。 第一通信系统在收到包括呼叫的绝对地址的地址响应后，处理地址响应以生成路由信息，以使第二通信系统将呼叫路由到呼叫中心资源，该呼叫包含绝对地址的呼叫包。 第一通信系统发送包括第二通信系统的绝对地址的路由信息​​。 在通过第一通信系统接收到呼叫之后，第二通信系统路由包括呼叫中心资源的绝对地址的呼叫分组。 在呼叫中心资源中，不需要转换呼叫来将呼叫定向到呼叫的最终目的地。 因此，可以消除呼叫中心资源处的复杂路由设备。 因为在呼叫中心资源处理器处确定绝对地址，所以本发明还可以通过与从网元系统到呼叫中心资源的呼叫相同的通信设备发送业务数据。 可以消除呼叫中心资源处的用于业务数据的单独的通信设备。

公开(公告)号：US20090044892A1

公开(公告)日：2009-02-19

申请号：US11839564

申请日：2007-08-16

Applicant: Thomas Charles Lippello, III ,  Joseph Kevin Hubbell ,  Paul Harry Sandstrom ,  Bryce Alan Jones

Inventor： Thomas Charles Lippello, III ,  Joseph Kevin Hubbell ,  Paul Harry Sandstrom ,  Bryce Alan Jones

IPC: B60C1/00 ,  B60C5/00

CPC classification number: C08L7/00 ,  C08K3/04 ,  C08K5/0016 ,  C08K5/11 ,  C08L9/00 ,  C08L9/06 ,  Y10T152/10495 ,  C08L21/00 ,  C08L2666/08 ,  C08L2666/02

Abstract: The present invention is directed to a pneumatic tire comprising at least one component, the at least one component comprising a rubber composition, the rubber composition comprising at least one diene based elastomer and a combination plasticizer comprising a polyester phthalate and dibutoxy ethyl adipate.

Abstract translation: 本发明涉及一种包括至少一种组分的充气轮胎，所述至少一种组分包括橡胶组合物，所述橡胶组合物包含至少一种二烯基弹性体和包含邻苯二甲酸聚酯和己二酸二丁氧基乙酯的组合增塑剂。

公开(公告)号：US06175822B1

公开(公告)日：2001-01-16

申请号：US09093011

申请日：1998-06-05

Applicant: Bryce Alan Jones

Inventor： Bryce Alan Jones

IPC: G10L1100

CPC classification number: H04L65/4084 ,  G11B31/00 ,  H04L29/06 ,  H04L29/06027 ,  H04L65/4092 ,  H04M3/533 ,  H04M2201/60

Abstract: A method and system of providing network based transcription of free-form speech signals. A speech signal is recorded as a digital audio file in a storage medium and is then streamed over a data network to a client terminal for transcription. As the speech signal arrives, it is buffered in memory at the client terminal while a streaming player application plays the signal to a transcriptionist. The transcriptionist then conveniently listens to and transcribes the speech signal as it is being played. The invention advantageously avoids the need to physically transfer and download the full digital audio to a transcriptionist computer or to transport physical storage media, such as tapes or CD-ROM from the place of recording to the place where the recorded voice signals will be transcribed.

Abstract translation: 提供自由形式语音信号的基于网络的转录的方法和系统。 将语音信号作为数字音频文件记录在存储介质中，然后通过数据网络流式传输到客户终端进行转录。 当语音信号到达时，它被缓存在客户终端的存储器中，而流播放器应用将信号发送给记录者。 然后，录音员在播放语音信号时方便地收听并转录。 本发明有利地避免了将完整数字音频物理传送和下载到录音机计算机或将物理存储介质（例如磁带或CD-ROM）从记录位置传送到记录的语音信号将被转录的地方的需要。

公开(公告)号：US07881453B2

公开(公告)日：2011-02-01

申请号：US11369068

申请日：2006-03-06

Applicant: Minh Duy Khuc ,  Carl Milton Coppage ,  Bryce Alan Jones

Inventor： Minh Duy Khuc ,  Carl Milton Coppage ,  Bryce Alan Jones

IPC: H04M3/00 ,  H04M5/00

CPC classification number: H04M3/5237 ,  H04M3/42102 ,  H04M3/5183 ,  H04M3/523 ,  H04M7/0033 ,  H04M7/006 ,  H04M7/126 ,  H04M7/128 ,  H04M2207/12 ,  H04Q3/64 ,  H04Q2213/13072 ,  H04Q2213/13103 ,  H04Q2213/13106 ,  H04Q2213/13176 ,  H04Q2213/1329 ,  H04Q2213/13299 ,  H04Q2213/13345

Abstract: A call-handling system and its method of operation are disclosed. The call-handling system comprises a communication system and a call center. The communication system receives a call, and in response, transfers a query. The call center receives and processes the query to select a packet address of a call center resource at the call center. The call center transfers a response indicating the selected packet address of the call center resource. The communication system receives the response indicating the selected packet address of the call center resource and transfers the call to the call center in voice packets having the selected packet address of the call center resource. The call center receives the voice packets having the selected packet address of the call center resource and routes the voice packets to the call center resource based on the selected packet address.

Abstract translation: 公开了一种呼叫处理系统及其操作方法。 呼叫处理系统包括通信系统和呼叫中心。 通信系统接收呼叫，作为响应，传送查询。 呼叫中心接收并处理查询以在呼叫中心选择呼叫中心资源的分组地址。 呼叫中心传送指示呼叫中心资源的所选分组地址的响应。 通信系统接收到指示呼叫中心资源的所选分组地址的响应，并将呼叫转移到具有呼叫中心资源的所选分组地址的语音分组中的呼叫中心。 呼叫中心接收具有呼叫中心资源的选择分组地址的语音分组，并根据所选择的分组地址将语音分组路由到呼叫中心资源。

公开(公告)号：US06731744B1

公开(公告)日：2004-05-04

申请号：US09300688

申请日：1999-04-27

Applicant: Minh Duy Khuc ,  Carl Milton Coppage ,  Bryce Alan Jones

Inventor： Minh Duy Khuc ,  Carl Milton Coppage ,  Bryce Alan Jones

IPC: H04M300

CPC classification number: H04M3/5237 ,  H04M3/42102 ,  H04M3/5183 ,  H04M3/523 ,  H04M7/0033 ,  H04M7/006 ,  H04M7/126 ,  H04M7/128 ,  H04M2207/12 ,  H04Q3/64 ,  H04Q2213/13072 ,  H04Q2213/13103 ,  H04Q2213/13106 ,  H04Q2213/13176 ,  H04Q2213/1329 ,  H04Q2213/13299 ,  H04Q2213/13345

Abstract: The invention provides a call processing system to handle calls to a call center. The invention includes a call processing system that transmits a service control point (SCP) query for an SCP after receiving an initial signal for the call. The SCP then transmits an address query for the call center resource processor and receives an address response including the absolute address for the call from the call center resource processor. The SCP transmits an SCP response including the absolute address for the call processing system. The call processing system processes the SCP response to generate a route instruction to cause a network element system to route the call to a call center resource in call packets containing the absolute address. The call processing system transmits the route instruction for the network element system.

Abstract translation: 本发明提供一种呼叫处理系统来处理对呼叫中心的呼叫。 本发明包括一个呼叫处理系统，该系统在接收到呼叫的初始信号之后向SCP发送一个业务控制点（SCP）查询。 然后，SCP向呼叫中心资源处理器发送地址查询，并从呼叫中心资源处理器接收包括呼叫的绝对地址的地址响应。 SCP发送包括呼叫处理系统的绝对地址的SCP响应。 呼叫处理系统处理SCP响应以产生路由指令，以使网元系统将呼叫路由到包含绝对地址的呼叫分组中的呼叫中心资源。 呼叫处理系统发送网元系统的路由指令。

公开(公告)号：US07043004B1

公开(公告)日：2006-05-09

申请号：US10798510

申请日：2004-03-11

Applicant: Minh Duy Khuc ,  Carl Milton Coppage ,  Bryce Alan Jones

Inventor： Minh Duy Khuc ,  Carl Milton Coppage ,  Bryce Alan Jones

IPC: H04M3/00

CPC classification number: H04M3/5237 ,  H04M3/42102 ,  H04M3/5183 ,  H04M3/523 ,  H04M7/0033 ,  H04M7/006 ,  H04M7/126 ,  H04M7/128 ,  H04M2207/12 ,  H04Q3/64 ,  H04Q2213/13072 ,  H04Q2213/13103 ,  H04Q2213/13106 ,  H04Q2213/13176 ,  H04Q2213/1329 ,  H04Q2213/13299 ,  H04Q2213/13345

Abstract: The invention provides a call processing system to handle calls to a call center by obtaining absolute address for a call center resource from a call center resource processor prior to directing the call to the call center resource. The invention includes a call processing system that transmits an service control point (SCP) query for an SCP after receiving an initial signal for the call. The SCP then transmits an address query for the call center resource processor and receives an address response including the absolute address for the call from the call center resource processor. The SCP transmits an SCP response including the absolute address for the call processing system. The call processing system processes the SCP response to generate a route instruction to cause a network element system to route the call to a call center resource in call packets containing the absolute address. The call processing system transmits the route instruction for the network element system. At the call center resource, no translation of the call is needed to direct the call to the call's final destination. Therefore, complex routing equipment at the call center resource can be eliminated. Because the absolute address is identified at the call center resource processor, the invention may also transmit service data over the same communications equipment as the call from the network element system to the call center resource. Separate communications equipment at the call center resource for service data can be eliminated.

Abstract translation: 本发明提供了一种呼叫处理系统，用于通过在将呼叫指向呼叫中心资源之前从呼叫中心资源处理器获得呼叫中心资源的绝对地址来处理对呼叫中心的呼叫。 本发明包括一个呼叫处理系统，该系统在接收到呼叫的初始信号之后，向SCP发送业务控制点（SCP）查询。 然后，SCP向呼叫中心资源处理器发送地址查询，并从呼叫中心资源处理器接收包括呼叫的绝对地址的地址响应。 SCP发送包括呼叫处理系统的绝对地址的SCP响应。 呼叫处理系统处理SCP响应以产生路由指令，以使网元系统将呼叫路由到包含绝对地址的呼叫分组中的呼叫中心资源。 呼叫处理系统发送网元系统的路由指令。 在呼叫中心资源中，不需要转换呼叫来将呼叫定向到呼叫的最终目的地。 因此，可以消除呼叫中心资源处的复杂路由设备。 因为在呼叫中心资源处理器处确定绝对地址，所以本发明还可以通过与从网元系统到呼叫中心资源的呼叫相同的通信设备发送业务数据。 可以消除呼叫中心资源处的用于业务数据的单独的通信设备。

公开(公告)号：US06473505B1

公开(公告)日：2002-10-29

申请号：US09300032

申请日：1999-04-27

Applicant: Minh Duy Khuc ,  Carl Milton Coppage ,  Bryce Alan Jones

Inventor： Minh Duy Khuc ,  Carl Milton Coppage ,  Bryce Alan Jones

IPC: H04M300

CPC classification number: H04Q3/64 ,  H04M3/51 ,  H04Q3/0029 ,  H04Q2213/13072 ,  H04Q2213/13097 ,  H04Q2213/13107 ,  H04Q2213/13345 ,  H04Q2213/13389

Abstract: The invention provides a call processing system to handle calls to a call center by obtaining absolute address for a call center resource from a call center resource processor prior to directing the call to the call center resource. The invention includes a call processing system that receives an initial signal, processes the initial signal to identify a call center resource processor, generates the address query for a call center resource processor, and transmits the address query from the call processing system. Once an address response from the call center resource processor including an absolute address for the call is received, the call processing system generates an instruction to cause a network element system to route the call to a call center resource with the absolute address. At the call center resource, no translation of the call is needed to direct the call to the call's final destination, an agent, interactive voice response, or voice response unit. Therefore, complex routing equipment at the call center resource can be eliminated. Because the absolute address is identified at the call center resource processor, the invention may also transmit service data over the same communications equipment as the call from the network element system to the call center resource. Separate communications equipment at the call center resource for service data can be eliminated.

Abstract translation: 本发明提供了一种呼叫处理系统，用于通过在将呼叫指向呼叫中心资源之前从呼叫中心资源处理器获得呼叫中心资源的绝对地址来处理对呼叫中心的呼叫。 本发明包括接收初始信号的呼叫处理系统，处理初始信号以识别呼叫中心资源处理器，为呼叫中心资源处理器生成地址查询，并从呼叫处理系统发送地址查询。 一旦接收到来自呼叫中心资源处理器的地址响应，包括呼叫的绝对地址，则呼叫处理系统产生使得网元系统将呼叫路由到具有绝对地址的呼叫中心资源的指令。 在呼叫中心资源中，不需要转换呼叫来将呼叫定向到呼叫的最终目的地，代理，交互式语音响应或语音响应单元。 因此，可以消除呼叫中心资源处的复杂路由设备。 因为在呼叫中心资源处理器处确定绝对地址，所以本发明还可以通过与从网元系统到呼叫中心资源的呼叫相同的通信设备发送业务数据。 可以消除呼叫中心资源处的用于业务数据的单独的通信设备。