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公开(公告)号：US09924035B2
公开(公告)日：2018-03-20
申请号：US15468395
申请日：2017-03-24
Applicant: Bank of America Corporation
Inventor： Lekha Ananthakrishnan , Joseph Timem , Russell B. Lewis , Jerard D. Lasell
CPC classification number: H04M3/5158 , H04M3/51 , H04M3/5166 , H04M3/5191 , H04M7/0027 , H04M7/1295
Abstract: Apparatus for initiating a phone call is provided. The apparatus may comprise a receiver configured to receive a request from a user to initiate a phone call. The apparatus may also comprise a transmitter. In response to the receipt of the request to initiate the phone call, the transmitter may be configured to transmit user data over a data communications network to a remote computer platform. The remote computer platform may be in communication with one or more agent desktops.
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公开(公告)号：US09236052B2
公开(公告)日：2016-01-12
申请号：US13922978
申请日：2013-06-20
Applicant: Bank of America Corporation
Inventor： Joseph Timem , Donald Perry , Jenny Rosenberger , David Karpey
CPC classification number: G10L17/22 , G06F21/32 , G06F21/6209 , G06Q20/40145 , H04L63/0861 , H04L63/102
Abstract: Methods, systems, computer-readable media, and apparatuses for utilizing voice biometrics to prevent unauthorized access are presented. In some embodiments, a computing device may receive a voice sample. Subsequently, the computing device may determine a voice biometric confidence score based on the voice sample. The computing device then may evaluate the voice biometric confidence score in combination with one or more other factors to identify an attempt to access an account without authorization.
Abstract translation: 提出了用于利用语音生物特征来防止未授权访问的方法，系统，计算机可读介质和装置。 在一些实施例中，计算设备可以接收语音样本。 随后，计算设备可以基于语音样本来确定语音生物特征置信度得分。 然后，计算设备可以结合一个或多个其他因素来评估语音生物特征置信度得分，以识别未经授权访问帐户的尝试。
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公开(公告)号：US09609134B2
公开(公告)日：2017-03-28
申请号：US14968426
申请日：2015-12-14
Applicant: Bank of America Corporation
Inventor： Joseph Timem , Donald Perry , Jenny Rosenberger , David Karpey
CPC classification number: H04M3/5235 , H04M3/42221 , H04M3/4936 , H04M3/5166 , H04M3/527 , H04M2201/41 , H04M2203/6054
Abstract: Methods, systems, computer-readable media, and apparatuses for handling calls based on a voice biometric confidence score are presented. In some embodiments, a computing device may receive a voice sample associated with a telephone call. Subsequently, the computing device may determine a voice biometric confidence score based on the voice sample. The computing device then may determine to route the telephone call to a certain endpoint based on the voice biometric confidence score.
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公开(公告)号：US09215321B2
公开(公告)日：2015-12-15
申请号：US13922855
申请日：2013-06-20
Applicant: Bank of America Corporation
Inventor： Joseph Timem , Donald Perry , Jenny Rosenberger , David Karpey
CPC classification number: H04M3/5235 , H04M3/42221 , H04M3/4936 , H04M3/5166 , H04M3/527 , H04M2201/41 , H04M2203/6054
Abstract: Methods, systems, computer-readable media, and apparatuses for handling calls based on a voice biometric confidence score are presented. In some embodiments, a computing device may receive a voice sample associated with a telephone call. Subsequently, the computing device may determine a voice biometric confidence score based on the voice sample. The computing device then may determine to route the telephone call to a certain endpoint based on the voice biometric confidence score.
Abstract translation: 提出了基于语音生物特征置信度得分的用于处理呼叫的方法，系统，计算机可读介质和装置。 在一些实施例中，计算设备可以接收与电话呼叫相关联的语音样本。 随后，计算设备可以基于语音样本来确定语音生物特征置信度得分。 计算设备然后可以基于语音生物特征置信度得分来确定将电话呼叫路由到某个端点。
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公开(公告)号：US09734831B2
公开(公告)日：2017-08-15
申请号：US14992344
申请日：2016-01-11
Applicant: Bank of America Corporation
Inventor： Joseph Timem , Donald Perry , Jenny Rosenberger , David Karpey
CPC classification number: G10L17/22 , G06F21/32 , G06F21/6209 , G06Q20/40145 , H04L63/0861 , H04L63/102
Abstract: Methods, systems, computer-readable media, and apparatuses for utilizing voice biometrics to prevent unauthorized access are presented. In some embodiments, a computing device may receive a voice sample. Subsequently, the computing device may determine a voice biometric confidence score based on the voice sample. The computing device then may evaluate the voice biometric confidence score in combination with one or more other factors to identify an attempt to access an account without authorization.
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Patent Agency Ranking
公开(公告)号：US20170195485A1
公开(公告)日：2017-07-06
申请号：US15468395
申请日：2017-03-24
Applicant: Bank of America Corporation
Inventor： Lekha Ananthakrishnan , Joseph Timem , Russell B. Lewis , Jerard D. Lasell
CPC classification number: H04M3/5158 , H04M3/51 , H04M3/5166 , H04M3/5191 , H04M7/0027 , H04M7/1295
Abstract: Apparatus for initiating a phone call is provided. The apparatus may comprise a receiver configured to receive a request from a user to initiate a phone call. The apparatus may also comprise a transmitter. In response to the receipt of the request to initiate the phone call, the transmitter may be configured to transmit user data over a data communications network to a remote computer platform. The remote computer platform may be in communication with one or more agent desktops.
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公开(公告)号：US09641690B2
公开(公告)日：2017-05-02
申请号：US14054747
申请日：2013-10-15
Applicant: Bank of America Corporation
Inventor： Lekha Ananthakrishnan , Joseph Timem , Russell B. Lewis , Jerard D. Lasell
CPC classification number: H04M3/5158 , H04M3/51 , H04M3/5166 , H04M3/5191 , H04M7/0027 , H04M7/1295
Abstract: Apparatus for initiating a phone call is provided. The apparatus may comprise a receiver configured to receive a request from a user to initiate a phone call. The apparatus may also comprise a transmitter. In response to the receipt of the request to initiate the phone call, the transmitter may be configured to transmit user data over a data communications network to a remote computer platform. The remote computer platform may be in communication with one or more agent desktops.
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公开(公告)号：US20160125884A1
公开(公告)日：2016-05-05
申请号：US14992344
申请日：2016-01-11
Applicant: Bank of America Corporation
Inventor： Joseph Timem , Donald Perry , Jenny Rosenberger , David Karpey
CPC classification number: G10L17/22 , G06F21/32 , G06F21/6209 , G06Q20/40145 , H04L63/0861 , H04L63/102
Abstract: Methods, systems, computer-readable media, and apparatuses for utilizing voice biometrics to prevent unauthorized access are presented. In some embodiments, a computing device may receive a voice sample. Subsequently, the computing device may determine a voice biometric confidence score based on the voice sample. The computing device then may evaluate the voice biometric confidence score in combination with one or more other factors to identify an attempt to access an account without authorization.
Abstract translation: 提出了用于利用语音生物特征来防止未授权访问的方法，系统，计算机可读介质和装置。 在一些实施例中，计算设备可以接收语音样本。 随后，计算设备可以基于语音样本来确定语音生物测定置信度得分。 然后，计算设备可以结合一个或多个其他因素来评估语音生物特征置信度得分，以识别未经授权访问帐户的尝试。
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公开(公告)号：US20150036813A1
公开(公告)日：2015-02-05
申请号：US14054747
申请日：2013-10-15
Applicant: Bank of America Corporation
Inventor： Lekha Ananthakrishnan , Joseph Timem , Russell B. Lewis , Jerard D. Lasell
IPC: H04M3/51
CPC classification number: H04M3/5158 , H04M3/51 , H04M3/5166 , H04M3/5191 , H04M7/0027 , H04M7/1295
Abstract: Apparatus for initiating a phone call is provided. The apparatus may comprise a receiver configured to receive a request from a user to initiate a phone call. The apparatus may also comprise a transmitter. In response to the receipt of the request to initiate the phone call, the transmitter may be configured to transmit user data over a data communications network to a remote computer platform. The remote computer platform may be in communication with one or more agent desktops.
Abstract translation: 提供用于启动电话的设备。 该装置可以包括被配置为接收来自用户发起电话呼叫的请求的接收机。 该装置还可以包括发射机。 响应于接收到发起电话呼叫的请求，发射机可以被配置为通过数据通信网络将用户数据传送到远程计算机平台。 远程计算机平台可以与一个或多个代理台式机通信。
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公开(公告)号：US20140379339A1
公开(公告)日：2014-12-25
申请号：US13922699
申请日：2013-06-20
Applicant: Bank of America Corporation
Inventor： Joseph Timem , Donald Perry , Jenny Rosenberger , David Karpey
IPC: G10L17/22
CPC classification number: G10L17/22 , G06F21/32 , G06F21/554 , G06Q20/40145
Abstract: Methods, systems, computer-readable media, and apparatuses for selecting authentication questions based on a voice biometric confidence score are presented. In some embodiments, a computing device may receive a voice sample. Subsequently, the computing device may determine a voice biometric confidence score based on the voice sample. The computing device then may select one or more authentication questions based on the voice biometric confidence score.
Abstract translation: 提出了用于基于语音生物特征置信度得分来选择认证问题的方法，系统，计算机可读介质和装置。 在一些实施例中，计算设备可以接收语音样本。 随后，计算设备可以基于语音样本来确定语音生物特征置信度得分。 然后，计算设备可以基于语音生物特征置信度得分来选择一个或多个认证问题。
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