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公开(公告)号：US20170250956A1
公开(公告)日：2017-08-31
申请号：US15283903
申请日：2016-10-03
Applicant: Avaya Inc.
Inventor： Shalini Yajnik , Anjur S. Krishnakumar , Venkatesh Krishnaswamy , Laurent Philonenko
IPC: H04L29/06
CPC classification number: H04L63/0272 , H04L63/0227 , H04L63/1416 , H04L63/1425
Abstract: A security event that is associated with one or more communication devices is detected. For example, the security event may be an unexpected change in data being sent from a communication device outside an enterprise. In response to detecting the security event, a Virtual Service Network (VSN) is created that isolates one or more communication devices that may pose a security risk. A corrective action to mitigate the security event is then implemented. For example, the corrective action may be to dynamically instantiate a firewall on the VSN that blocks the transfer of data from the communication device outside the enterprise. This allows an administrator to review the security event and take further action if necessary. Because the VSN with the firewall is created dynamically, the network remains secure while the security event is investigated.
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公开(公告)号：US20160099986A1
公开(公告)日：2016-04-07
申请号：US14961056
申请日：2015-12-07
Applicant: Avaya, Inc.
Inventor： Jon L. Bentley , Anjur S. Krishnakumar , Parameshwaran Krishnan , Navjot Singh , Shalini Yajnik , Kirak Hong
CPC classification number: H04L65/403 , G06F16/24575 , G06F16/9535 , G06Q10/06311 , G06Q10/1095 , H04L12/1827 , H04N7/15
Abstract: Method for scheduling and implementing an electronic meeting conducted among remotely-located users communicating with an agenda server, including: accepting a meeting agenda that includes a plurality of topics, a quorum, an identification of resources used by each topic, an identification of data used by each topic, and an identification of data produced by each topic; partitioning the meeting agenda into at least a first and second group of topics; searching for data dependencies between the first and second groups of topics; searching for resource dependencies between the first and second groups of topics; if data dependencies or resource dependencies are found between the first and second groups of topics, then repartitioning the meeting agenda until the data dependencies and resource dependencies between the first and second groups of topics are reduced below a predetermined dependency threshold; and concurrently scheduling and executing the first and second groups of topics.
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公开(公告)号：US09256726B2
公开(公告)日：2016-02-09
申请号：US14309515
申请日：2014-06-19
Applicant: Avaya Inc.
Inventor： Joann Ordille , Anjur Sundaresan Krishnakumar , Shalini Yajnik
IPC: H04M3/42 , G06Q30/00 , G06F21/45 , H04M1/725 , H04M3/51 , H04M3/54 , H04M3/58 , H04W4/00 , H04W4/16
CPC classification number: G06F21/45 , H04L63/08 , H04L63/0846 , H04M1/72525 , H04M3/4234 , H04M3/5183 , H04M3/54 , H04M3/58 , H04W4/16 , H04W4/80
Abstract: A customer uses an in store kiosk to establish a communication session, such as a video communication session between the kiosk and an agent in a contact center. The customer can transfer the communication session to the customer's personal mobile communication device by selecting to transfer the communication session at the kiosk. A presence of the customer's personal mobile communication device is detected. The presence of the customer's personal mobile communication device can be detected by the use of various technologies, such as Near Field Communications or scanning a code on the kiosk from the mobile communication device. In response to detecting the presence of the mobile communication device the communication session is transferred from the kiosk to the mobile communication device using a communication application in the mobile communication device.
Abstract translation: 客户使用店内信息站建立通信会话，例如信息亭和联络中心的代理之间的视频通信会话。 客户可以通过选择在通讯亭传送通信会话来将通信会话传送到客户的个人移动通信设备。 检测到客户的个人移动通信设备的存在。 客户的个人移动通信设备的存在可以通过使用诸如近场通信的各种技术来检测，或者从移动通信设备扫描信息亭上的代码。 响应于检测到移动通信设备的存在，使用移动通信设备中的通信应用将通信会话从报亭传送到移动通信设备。
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公开(公告)号：US09026666B2
公开(公告)日：2015-05-05
申请号：US13718050
申请日：2012-12-18
Applicant: Avaya Inc.
Inventor： Anjur S. Krishnakumar , Shalini Yajnik
CPC classification number: H04L29/08639 , H04L29/06319 , H04L29/06326 , H04L67/148
Abstract: Method to clone a communication session from a first device to a second device, including: receiving a request to identify the communication session; rendering an information message comprising an identification of the communication session, wherein the information message is configured to be transmitted from the first device; acquiring the information message from the second device to clone the communication session onto the second device; bridging the second device to the communication session without dropping the first device from the communication session, to produce a cloned communication session; and sending a confirmation message, wherein no prior association between the first device and the second device is used during the cloning.
Abstract translation: 将通信会话从第一设备克隆到第二设备的方法，包括：接收用于识别所述通信会话的请求; 呈现包括所述通信会话的标识的信息消息，其中所述信息消息被配置为从所述第一设备发送; 从所述第二设备获取所述信息消息以将所述通信会话克隆到所述第二设备上; 将第二设备桥接到通信会话而不将第一设备从通信会话中丢弃，以产生克隆的通信会话; 以及发送确认消息，其中在克隆期间不使用第一设备和第二设备之间的先前关联。
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5.发明授权Cache management for increasing performance of high-availability multi-core systems 有权缓存管理，以提高高可用性多核系统的性能公开(公告)号：US08499133B2
公开(公告)日：2013-07-30
申请号：US13674219
申请日：2012-11-12
Applicant: Avaya Inc.
Inventor： Jon Louis Bentley , Frank John Boyle , Anjur Sundaresan Krishnakumar , Parameshwaran Krishnan , John H. Meiners , Navjot Singh , Shalini Yajnik
IPC: G06F12/00
CPC classification number: G06F12/0815 , G06F11/1658 , G06F11/2038 , G06F11/2043 , G06F11/2097
Abstract: An apparatus and method for improving performance in high-availability systems are disclosed. In accordance with the illustrative embodiment, pages of memory of a primary system that are to be shadowed are initially copied to a backup system's memory, as well as to a cache in the primary system. A duplication manager process maintains the cache in an intelligent manner that significantly reduces the overhead required to keep the backup system in sync with the primary system, as well as the cache size needed to achieve a given level of performance. Advantageously, the duplication manager is executed on a different processor core than the application process executing transactions, further improving performance.
Abstract translation: 公开了一种用于提高高可用性系统性能的装置和方法。 根据说明性实施例，要被镜像的主系统的存储器页面最初被复制到备份系统的存储器以及主系统中的高速缓存。 复制管理器进程以智能的方式维护高速缓存，这显着地减少了保持备份系统与主系统同步所需的开销以及实现给定级别的性能所需的高速缓存大小。 有利地，复制管理器在与执行事务的应用进程不同的处理器核上执行，进一步提高性能。
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Patent Agency Ranking
公开(公告)号：US10212328B2
公开(公告)日：2019-02-19
申请号：US14702283
申请日：2015-05-01
Applicant: Avaya Inc.
Inventor： Anjur Sundaresan Krishnakumar , Shalini Yajnik
Abstract: Embodiments disclosed herein provide methods, systems, and computer readable storage media for intelligently presenting surveillance information on a mobile device. In a particular embodiment, a method provides receiving video streams each comprising video captured of a location of a premises under surveillance. The method further provides determining a device location of the mobile device in the premises and selecting at least one video stream of the video streams based on the device location and the location captured in the video of each video stream. The method also provides transferring the at least one video stream to the mobile device.
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公开(公告)号：US20150237207A1
公开(公告)日：2015-08-20
申请号：US14309515
申请日：2014-06-19
Applicant: Avaya Inc.
Inventor： Joann Ordille , Anjur Sundaresan Krishnakumar , Shalini Yajnik
CPC classification number: G06F21/45 , H04L63/08 , H04L63/0846 , H04M1/72525 , H04M3/4234 , H04M3/5183 , H04M3/54 , H04M3/58 , H04W4/16 , H04W4/80
Abstract: A customer uses an in store kiosk to establish a communication session, such as a video communication session between the kiosk and an agent in a contact center. The customer can transfer the communication session to the customer's personal mobile communication device by selecting to transfer the communication session at the kiosk. A presence of the customer's personal mobile communication device is detected. The presence of the customer's personal mobile communication device can be detected by the use of various technologies, such as Near Field Communications or scanning a code on the kiosk from the mobile communication device. In response to detecting the presence of the mobile communication device the communication session is transferred from the kiosk to the mobile communication device using a communication application in the mobile communication device.
Abstract translation: 客户使用店内信息站建立通信会话，例如信息亭和联络中心的代理之间的视频通信会话。 客户可以通过选择在通讯亭传送通信会话来将通信会话传送到客户的个人移动通信设备。 检测到客户的个人移动通信设备的存在。 客户的个人移动通信设备的存在可以通过使用诸如近场通信的各种技术来检测，或者从移动通信设备扫描信息亭上的代码。 响应于检测到移动通信设备的存在，使用移动通信设备中的通信应用将通信会话从报亭传送到移动通信设备。
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公开(公告)号：US20150096375A1
公开(公告)日：2015-04-09
申请号：US14047650
申请日：2013-10-07
Applicant: Avaya Inc.
Inventor： Anjur Sundaresan Krishnakumar , Shalini Yajnik
IPC: G01S7/48
CPC classification number: G01S7/4816 , G01S17/003 , G01S17/023 , G01S17/026
Abstract: The present disclosure is directed to systems and methods that include measuring a luminance; comparing the luminance to a predetermined luminance threshold; and if the luminance is below the predetermined luminance threshold, determining a proximity to an external device.
Abstract translation: 本公开涉及包括测量亮度的系统和方法; 将亮度与预定亮度阈值进行比较; 并且如果亮度低于预定亮度阈值，则确定与外部设备的接近度。
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公开(公告)号：US10061934B2
公开(公告)日：2018-08-28
申请号：US14880865
申请日：2015-10-12
Applicant: Avaya Inc.
Inventor： Anjur Sundaresan Krishnakumar , Shalini Yajnik
CPC classification number: G06F21/6218 , G06F21/316 , G06F21/36 , H04L63/102 , H04L63/108 , H04W4/80 , H04W12/08
Abstract: Embodiments disclosed herein provide systems, methods, and computer-readable media for accessing a wearable computing system using randomized input origins for user login. In a particular embodiment, a method provides presenting a user with a first origin on which user login information is based, wherein the first origin is randomly selected from a plurality of possible origins. The method further provides, receiving first motion information from the user indicating a first position relative to the first origin that corresponds to a first element of the user login information. Upon receiving the user login information, the method provides determining whether the user login information authorizes the user to access the wearable computing system.
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公开(公告)号：US09998517B2
公开(公告)日：2018-06-12
申请号：US14929893
申请日：2015-11-02
Applicant: Avaya Inc.
Inventor： Jean Meloche , Heinz Teutsch , Shalini Yajnik , Mehmet Balasaygun
CPC classification number: H04L65/608 , H04L41/22 , H04L41/5032 , H04L43/06 , H04L43/062 , H04L43/0829 , H04L43/0852
Abstract: Systems, methods, and non-transitory computer-readable storage media for implementing real-time transport control protocol (RTCP) to obtain end-to-end session information. The system receives an RTCP extension that is associated with an RTCP packet in a communication session. The RTCP extension may include an instruction for transmitting RTCP data based on a triggering event. The RTCP extension can be configured to propagate along the communication session. Next, in response to the triggering event, the system can transmit the RTCP data to an address defined by the instruction as a destination address for receiving information associated with the triggering event.
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