Simplified user interface for identifying people when making electronic communications

    公开(公告)号:US11134142B2

    公开(公告)日:2021-09-28

    申请号:US16148534

    申请日:2018-10-01

    申请人: Avaya Inc.

    发明人: Lin Lin Ping Lin

    摘要: A request to identify a person is received from a user. For example the user may say “Find me the name of a person who sent me an email regarding Project X last week.” The request is to identify the person in order to establish an electronic communication session with the identified person. The request is parsed to identify one or more filtering criteria. One or more electronic record stores are determined based on the one or more filtering criteria. For example, specific devices on a network are identified. The one or more electronic record stores are searched using the one or more filtering criteria to create a filtered list of persons. The filtered list of persons is displayed on a first communication device in a simplified user interface. The simplified user interface dramatically reduces the time and steps necessary to identify the person and establish the communication session.

    ADDING FEATURES AND SERVICES WITHOUT PASSWORD EXPOSURE
    2.
    发明申请
    ADDING FEATURES AND SERVICES WITHOUT PASSWORD EXPOSURE 有权
    在没有密码曝光的情况下添加功能和服务

    公开(公告)号:US20160314286A1

    公开(公告)日:2016-10-27

    申请号:US14955225

    申请日:2015-12-01

    申请人: Avaya Inc.

    IPC分类号: G06F21/12 H04W12/06 H04L29/06

    摘要: An indication of a change in a right to use a service or feature is received. For example, this can be based on an administrator granting access to a previously installed service or feature. In response, a notification is sent to a user of the change of the right to use the service or feature. The notification requests the user to provide a credential to approve the change of the right to use the service or feature. For example, a link may be provided in an email or text message that the user can click on to provide a password/user name. The credential is received and verified. In response to validating the credential, access is allowed according to the change of the right to use the service or feature. The user then has access to the service/feature without the administrator having to know the user's credential.

    摘要翻译: 收到使用服务或功能的权利发生变化的指示。 例如,这可以基于授予对先前安装的服务或功能的访问权限的管理员。 作为响应,向用户发送对使用该服务或特征的权利的更改的通知。 该通知请求用户提供凭证来批准更改使用该服务或功能的权利。 例如,可以在用户可以点击以提供密码/用户名的电子邮件或文本消息中提供链接。 获得并验证凭证。 响应验证凭证,根据使用该服务或功能的权利的更改,允许访问。 用户然后可以访问服务/功能,而管理员不必知道用户的凭据。

    ELECTRONIC SPEECH RECOGNITION NAME DIRECTORY PROGNOSTICATION SYSTEM

    公开(公告)号:US20180096679A1

    公开(公告)日:2018-04-05

    申请号:US15284035

    申请日:2016-10-03

    申请人: Avaya Inc.

    发明人: Lin Lin Ping Lin

    IPC分类号: G10L15/01 G10L25/51

    摘要: A speech recognizer performs speech recognition on a spoken name supplied by a user, producing a list of possible matches and corresponding confidence scores. If the top scoring match for a spoken name does not correctly identify the spoken name or if the spoken name's confidence score is below a first threshold, the user name is flagged to the system administrator as having a potential speech recognition problem. The results of the speech recognition are used to suggest names whose spelling may need to be adjusted to resolve the speech recognition problem. During production, a low threshold for rejecting speech recognition results can be adjusted downwards for names that produced low scores during testing. Heuristics are presented for re-testing only a subset of names when the set of names is changed.

    Source-based automatic speech recognition

    公开(公告)号:US10950239B2

    公开(公告)日:2021-03-16

    申请号:US14920021

    申请日:2015-10-22

    申请人: Avaya Inc.

    发明人: Lin Lin Ping Lin

    摘要: Recognizing a user's speech is a computationally demanding task. If a user calls a destination server, little may be known about the user or the user's speech profile. The user's source system (device and/or server) may have an extensive profile of the user. As provided herein, a source device may provide translated text and/or speech attributes to a destination server. As a benefit, the recognition algorithm may be well tuned to the user and provide the recognized content to the destination. Additionally, the destination may provide domain attributes to allow the source recognition engine to better recognize the spoken content.

    Electronic speech recognition name directory prognostication system by comparing a spoken name's packetized voice to stored phonemes

    公开(公告)号:US10147417B2

    公开(公告)日:2018-12-04

    申请号:US15284035

    申请日:2016-10-03

    申请人: Avaya Inc.

    发明人: Lin Lin Ping Lin

    摘要: A speech recognizer performs speech recognition on a spoken name supplied by a user, producing a list of possible matches and corresponding confidence scores, by comparing a packetized voice stream of a spoken name to a plurality of stored phonemes that represent users' text names. If the top scoring match for a spoken name does not correctly identify the spoken name or if the spoken name's confidence score is below a first threshold, the user name is flagged to the system administrator as having a potential speech recognition problem. The results of the speech recognition are used to suggest names whose spelling may need to be adjusted to resolve the speech recognition problem. During production, a low threshold for rejecting speech recognition results can be adjusted downwards for names that produced low scores during testing. Heuristics are presented for re-testing only a subset of names when the set of names is changed.

    Adding features and services without password exposure

    公开(公告)号:US09881145B2

    公开(公告)日:2018-01-30

    申请号:US14955225

    申请日:2015-12-01

    申请人: Avaya Inc.

    IPC分类号: H04L29/06 G06F21/12 H04W12/06

    摘要: An indication of a change in a right to use a service or feature is received. For example, this can be based on an administrator granting access to a previously installed service or feature. In response, a notification is sent to a user of the change of the right to use the service or feature. The notification requests the user to provide a credential to approve the change of the right to use the service or feature. For example, a link may be provided in an email or text message that the user can click on to provide a password/user name. The credential is received and verified. In response to validating the credential, access is allowed according to the change of the right to use the service or feature. The user then has access to the service/feature without the administrator having to know the user's credential.

    APPLICATION COMPOSITOR FOR CONVERGED SIP AND HTTP SERVLET APPLICATIONS BACKGROUND
    9.
    发明申请
    APPLICATION COMPOSITOR FOR CONVERGED SIP AND HTTP SERVLET APPLICATIONS BACKGROUND 有权
    适用于SIP和HTTP服务器应用的组合器背景技术

    公开(公告)号:US20140095581A1

    公开(公告)日:2014-04-03

    申请号:US13630249

    申请日:2012-09-28

    申请人: AVAYA INC.

    IPC分类号: G06F15/16

    摘要: An application compositor enables the creation a sequence of SIP and HTTP servlets that comprises a converged multi-protocol application. Applications are constructed based on rules that declaratively specify a multi-protocol sequence of servlets and the transitions between the servlets, minimizing programmer effort. The application compositor works with a servlet container within an application server to determine the sequence of servlets to be executed by the servlet container when running the application, and is called by the servlet container to perform transitions between servlets.

    摘要翻译: 应用程序合成器可以创建包含融合多协议应用程序的SIP和HTTP servlet序列。 应用程序是基于声明性地指定servlet的多协议序列和servlet之间的转换的规则构建的,从而最小化程序员的工作量。 应用程序合成器使用应用程序服务器中的servlet容器来确定运行应用程序时由servlet容器执行的servlet的序列,并由servlet容器调用以在servlet之间执行转换。