公开(公告)号：US20210136027A1

公开(公告)日：2021-05-06

申请号：US16714609

申请日：2019-12-13

Applicant: Amazon Technologies, Inc.

Inventor： Zachary Jake Barbitta ,  Aprajita Arora ,  Preetam Dasgupta ,  Prateek Mehrotra ,  Austin M. Nevins ,  Mohit Kumar Palriwal ,  Michael Sadahiro ,  Jonathan Edward Suchland ,  Kuangyou Yao ,  Justin Lowry ,  Attila Zoltan Kovacs

IPC: H04L12/58 ,  H04L29/08

Abstract: A workflow manager can be configured to present a graphical interface to an entity and display a current status of a user population within an active workflow. The workflow manager can identify and monitor individual user actions associated with user paths of the active workflow. The workflow manager can generate user path and workflow analytics that identify the progress of individual users and summarize the overall progress of the user population within the active workflow. The workflow analytics can be generated from event notifications that are emitted by the communications and filters of the active workflow. The graphical interface can be actively updated, in response to the emission of the event notifications, to present the workflow analytics and user population progress to the entity.

公开(公告)号：US11960459B1

公开(公告)日：2024-04-16

申请号：US17490939

申请日：2021-09-30

Applicant: Amazon Technologies, Inc.

Inventor： Jan Henrik Jonsson ,  Shadie Hijazi ,  Davor Golac ,  Kuangyou Yao ,  Yang Song ,  Shobhit Gupta ,  Ian James Boetius MacClancy ,  Lanxin Zhang ,  Hongtao Liu ,  Austin M Nevins ,  Amy Lee ,  Meng Xiao Wang ,  Blake Stephens

IPC: G06F16/00 ,  G06F16/215 ,  G06F16/23 ,  G06F16/25 ,  H04M3/51

CPC classification number: G06F16/215 ,  G06F16/2358 ,  G06F16/258 ,  H04M3/51

Abstract: Systems and methods are described for merging customer profiles, such as may be implemented by a computer-implemented contact center service. In some aspects, a subset of profiles may be determined that satisfy merging criteria, where individual profiles include a plurality of data fields. At least one value in a first data field that conflicts between at least two profiles may be identified. Next a merged value may be selected for the first data field based on data deduplication criteria, where the data deduplication criteria includes at least one indicator of accuracy of values of the plurality of data fields. As a result of a determination that at least the subset of profiles of the group of profiles meet the merging criteria, at least the subset of profiles may be combined into a combined profile using the merged value.

公开(公告)号：US11171898B2

公开(公告)日：2021-11-09

申请号：US16714609

申请日：2019-12-13

Applicant: Amazon Technologies, Inc.

Inventor： Zachary Jake Barbitta ,  Aprajita Arora ,  Preetam Dasgupta ,  Prateek Mehrotra ,  Austin M. Nevins ,  Mohit Kumar Palriwal ,  Michael Sadahiro ,  Jonathan Edward Suchland ,  Kuangyou Yao ,  Justin Lowry ,  Attila Zoltan Kovacs

IPC: H04L12/58 ,  H04L29/08 ,  G06Q30/02 ,  G06Q10/06 ,  G06F3/0482 ,  G06F3/0486

Abstract: A workflow manager can be configured to present a graphical interface to an entity and display a current status of a user population within an active workflow. The workflow manager can identify and monitor individual user actions associated with user paths of the active workflow. The workflow manager can generate user path and workflow analytics that identify the progress of individual users and summarize the overall progress of the user population within the active workflow. The workflow analytics can be generated from event notifications that are emitted by the communications and filters of the active workflow. The graphical interface can be actively updated, in response to the emission of the event notifications, to present the workflow analytics and user population progress to the entity.

公开(公告)号：US20210136012A1

公开(公告)日：2021-05-06

申请号：US16714588

申请日：2019-12-13

Applicant: Amazon Technologies, Inc.

Inventor： Zachary Jake Barbitta ,  Aprajita Arora ,  Preetam Dasgupta ,  Prateek Mehrotra ,  Austin M. Nevins ,  Mohit Kumar Palriwal ,  Michael Sadahiro ,  Jonathan Edward Suchland ,  Kuangyou Yao ,  Justin Lowry ,  Attila Zoltan Kovacs

IPC: H04L12/58 ,  G06Q30/02 ,  H04L29/08

Abstract: A workflow manager can be configured to present a graphical interface to an entity that displays a recommended activity for a workflow via the graphical interface. The entity can approve the recommended activity via the graphical interface and cause an updated workflow to be presented via the graphical interface. The entity can cause the workflow manager to present a recommended activity by submitting a high value action. The workflow manager can identify users from prior workflows that completed the high value action and configure the recommended addition based on those users. The entity can cause the workflow manager to identify users, generate the recommended activity, and update the activity over the workflow lifecycle.

公开(公告)号：US12118015B1

公开(公告)日：2024-10-15

申请号：US17491198

申请日：2021-09-30

Applicant: Amazon Technologies, Inc.

Inventor： Jan Henrik Jonsson ,  Davor Golac ,  Shobhit Gupta ,  Rajesh Srinivas Wunnava ,  Hongtao Liu ,  David Andrew Schwardt ,  Shadie Hijazi ,  Kuangyou Yao

IPC: G06F16/23 ,  G06F16/245 ,  G06F16/25

CPC classification number: G06F16/258 ,  G06F16/2379 ,  G06F16/245

Abstract: Systems and methods are described herein relating to ingesting data objects from various sources and associating them in a hierarchy with a profile. In some aspects, a data object, including a set of fields and indicating a data object type, may be obtained for associating with a profile maintained by a computing resource service provider. The data object may be converted into a standardized format based on the data object type indicated in the data object using an object mapping associated with the data object. A key associated with the data object and indicated in the object mapping may be selected and used to search an index for a related profile. Upon finding a profile with the matching key, the profile may be updated to include an association of the standardized data object, such as in a hierarchy.

公开(公告)号：US11588764B2

公开(公告)日：2023-02-21

申请号：US16714551

申请日：2019-12-13

Applicant: Amazon Technologies, Inc.

Inventor： Zachary Jake Barbitta ,  Aprajita Arora ,  Preetam Dasgupta ,  Prateek Mehrotra ,  Austin M. Nevins ,  Mohit Kumar Palriwal ,  Michael Sadahiro ,  Jonathan Edward Suchland ,  Kuangyou Yao ,  Justin Lowry ,  Attila Zoltan Kovacs

IPC: G06F3/048 ,  H04L51/046 ,  G06Q30/0204 ,  G06Q30/0207 ,  G06Q10/0631 ,  H04L51/18 ,  H04L67/306 ,  H04L51/42 ,  H04L51/56 ,  H04L51/214 ,  H04L67/50 ,  G06F3/0482 ,  G06F3/0486

Abstract: A workflow manager can be configured to present a graphical interface to an entity and display a current status of a workflow via the graphical interface. Via the graphical interface, the entity can provide one or more indications that indicate an entry condition for the workflow, one or more message communications, and one or more filter conditions. The entity can activate the workflow and cause the workflow manager to identify a user population that satisfies the entry condition and cause the user population to be presented with the one or more message communications and the one or more filter conditions of the workflow. Different user segments of the user population may be assigned to different user paths, where each user segment receives different communications based on their corresponding user paths.

公开(公告)号：US20210133656A1

公开(公告)日：2021-05-06

申请号：US16714551

申请日：2019-12-13

Applicant: Amazon Technologies, Inc.

Inventor： Zachary Jake Barbitta ,  Aprajita Arora ,  Preetam Dasgupta ,  Prateek Mehrotra ,  Austin M. Nevins ,  Mohit Kumar Palriwal ,  Michael Sadahiro ,  Jonathan Edward Suchland ,  Kuangyou Yao ,  Justin Lowry ,  Attila Zoltan Kovacs

IPC: G06Q10/06

Abstract: A workflow manager can be configured to present a graphical interface to an entity and display a current status of a workflow via the graphical interface. Via the graphical interface, the entity can provide one or more indications that indicate an entry condition for the workflow, one or more message communications, and one or more filter conditions. The entity can activate the workflow and cause the workflow manager to identify a user population that satisfies the entry condition and cause the user population to be presented with the one or more message communications and the one or more filter conditions of the workflow. Different user segments of the user population may be assigned to different user paths, where each user segment receives different communications based on their corresponding user paths.