公开(公告)号：US12118015B1

公开(公告)日：2024-10-15

申请号：US17491198

申请日：2021-09-30

申请人： Amazon Technologies, Inc.

发明人： Jan Henrik Jonsson ,  Davor Golac ,  Shobhit Gupta ,  Rajesh Srinivas Wunnava ,  Hongtao Liu ,  David Andrew Schwardt ,  Shadie Hijazi ,  Kuangyou Yao

IPC分类号： G06F16/23 ,  G06F16/245 ,  G06F16/25

CPC分类号： G06F16/258 ,  G06F16/2379 ,  G06F16/245

摘要： Systems and methods are described herein relating to ingesting data objects from various sources and associating them in a hierarchy with a profile. In some aspects, a data object, including a set of fields and indicating a data object type, may be obtained for associating with a profile maintained by a computing resource service provider. The data object may be converted into a standardized format based on the data object type indicated in the data object using an object mapping associated with the data object. A key associated with the data object and indicated in the object mapping may be selected and used to search an index for a related profile. Upon finding a profile with the matching key, the profile may be updated to include an association of the standardized data object, such as in a hierarchy.

公开(公告)号：US11960459B1

公开(公告)日：2024-04-16

申请号：US17490939

申请日：2021-09-30

申请人： Amazon Technologies, Inc.

发明人： Jan Henrik Jonsson ,  Shadie Hijazi ,  Davor Golac ,  Kuangyou Yao ,  Yang Song ,  Shobhit Gupta ,  Ian James Boetius MacClancy ,  Lanxin Zhang ,  Hongtao Liu ,  Austin M Nevins ,  Amy Lee ,  Meng Xiao Wang ,  Blake Stephens

IPC分类号： G06F16/00 ,  G06F16/215 ,  G06F16/23 ,  G06F16/25 ,  H04M3/51

CPC分类号： G06F16/215 ,  G06F16/2358 ,  G06F16/258 ,  H04M3/51

摘要： Systems and methods are described for merging customer profiles, such as may be implemented by a computer-implemented contact center service. In some aspects, a subset of profiles may be determined that satisfy merging criteria, where individual profiles include a plurality of data fields. At least one value in a first data field that conflicts between at least two profiles may be identified. Next a merged value may be selected for the first data field based on data deduplication criteria, where the data deduplication criteria includes at least one indicator of accuracy of values of the plurality of data fields. As a result of a determination that at least the subset of profiles of the group of profiles meet the merging criteria, at least the subset of profiles may be combined into a combined profile using the merged value.