公开(公告)号：US20240388656A1

公开(公告)日：2024-11-21

申请号：US18659361

申请日：2024-05-09

Applicant: Unify Patente GmbH & Co. KG

Inventor： Nikolitsa Dromazou ,  Antonios Kouzanidis ,  Maria Manolaki ,  Athanasios Pagonis ,  Areti Psaropoulou ,  Ariadni Liakopoulou

IPC: H04M3/51 ,  H04W4/90

Abstract: The present invention relates to a method for clustering emergency calls and a system to perform the method. With the present invention, the resource utilization of a PSAP center can significantly be improved, and at the same time, the response time of all calls that reach the PSAP center is reduced. This is achieved by providing a mechanism that allows clustering of calls, and an advanced handling of a majority of them. A personalized message is used to communicate an ongoing major incident to callers to pre-handle a burst of calls. Therefore, the call agent only has to take calls that have not already been successfully handled by the personalized messages.

公开(公告)号：US12081698B2

公开(公告)日：2024-09-03

申请号：US17700664

申请日：2022-03-22

Applicant: Unify Patente GmbH & Co. KG

Inventor： Zisis Tsiatsikas ,  Manfred Kehr ,  Eirini Michopanou ,  Angelos Chitas ,  Athanasios Pagonis

IPC: H04M3/51 ,  H04W4/02 ,  H04W4/90 ,  G06Q50/26

CPC classification number: H04M3/5116 ,  H04W4/02 ,  H04W4/90 ,  G06Q50/26

Abstract: A method and a system for improving emergency response time for mobile callers can be configured to take advantage of knowledge regarding numerous devices and their states of services they offer. Embodiments of the method and system can be adapted to optimize the selection of one or more alternative destinations for a caller who may be moving while also avoiding unnecessary call re-routings.

公开(公告)号：US11956326B2

公开(公告)日：2024-04-09

申请号：US17773633

申请日：2019-11-13

Applicant: Unify Patente GmbH & Co. KG

Inventor： Geert Robert Marc Fieremans

IPC: H04L67/52 ,  H04L61/2575

CPC classification number: H04L67/52 ,  H04L61/2575

Abstract: A location of a client in a private network where the client has a plurality of interfaces for using a plurality of internet gateways for coupling with the public internet can be determined by sending, from the client, a plurality of STUN BINDING requests to a STUN server connected to the public internet that each exit through an individual internet gateway, receiving, at the client, a plurality of STUN BINDING responses from the STUN server that each include public IP address mapped to the internet gateway through which the STUN BINDING request has exited the private network, sending, from the client, a plurality of location requests that each include a mapped public IP address and the corresponding private IP address, to a location server for looking up location data for the respective private IP addresses so the client can receive location data relating to the public IP addresses.

公开(公告)号：US20230225009A1

公开(公告)日：2023-07-13

申请号：US17941133

申请日：2022-09-09

Applicant: Unify Patente GmbH & Co. KG

Inventor： Charalampos Grigoropoulos ,  Manfred Kehr ,  Nikolaos Ploumitsakos ,  Michail Sdrallis ,  Konstantia Markantoni

IPC: H04W76/50 ,  H04W72/10 ,  H04W76/10

CPC classification number: H04W76/50 ,  H04W72/10 ,  H04W76/10

Abstract: A method and a system can automatically prioritize emergency calls based on health data. Such prioritization can be provided even when the call is placed by a person who has no idea of what has happened in the incident and cannot give many details about the health status of the parties involved.

公开(公告)号：US20230224405A1

公开(公告)日：2023-07-13

申请号：US17970316

申请日：2022-10-20

Applicant: Unify Patente GmbH & Co. KG

Inventor： Sofia Anagnostou ,  Grant Milner ,  Athanasios Pagonis ,  Zisis Tsiatsikas

IPC: H04M3/51 ,  H04M3/42

CPC classification number: H04M3/5116 ,  H04M3/42357

Abstract: A method for optimizing an abandoned call notification can be configured to address the misrouting of an emergency call which eventually gets abandoned by the caller, through managing the indication of an abandoned call between various network elements, e.g. Emergency Service Internet Protocol network (ESInet) elements. The abandoned call notification can appear in the correct Public Safety Answering Point (PSAP) without any manual action involved in some embodiments. In addition, embodiments can also address calls which are routed in different jurisdictions due to failures in the original intended routing targets.

公开(公告)号：US11700231B2

公开(公告)日：2023-07-11

申请号：US16328450

申请日：2017-08-28

Applicant: Unify Patente GmbH & Co. KG

Inventor： Thomas Lederer ,  Johann Zeiner

IPC: H04L61/5061 ,  H04L61/5038 ,  H04L61/5084 ,  H04L101/622

CPC classification number: H04L61/5038 ,  H04L61/5061 ,  H04L61/5084 ,  H04L2101/622

Abstract: A method in which a communication device can be configured with a MAC address so that when the user logs into a network environment using a communication device from among a number of communication devices a MAC address is assigned to the user and is specific to the user. The MAC address assignment can be used for pairing with a communication device assigned to the user (e.g. a near-field communication device). A database containing MAC addresses can be connected to communication devices through a network and can provide user-specific MAC addresses that are readable into or otherwise transmittable to a predetermined communication device when a user logs into the network. The database can be managed by a server or other computer device of the network.

公开(公告)号：US11627222B2

公开(公告)日：2023-04-11

申请号：US17569547

申请日：2022-01-06

Applicant: Unify Patente GmbH & Co. KG

Inventor： Zisis Tsiatsikas ,  Kleoniki Markou ,  Epameinondas Kontothanasis

IPC: H04M3/51 ,  H04M3/56

Abstract: A computer-implemented method of processing an emergency incident can include routing a first emergency call and a second emergency call; verifying that the first emergency call and the second emergency call relate to the same emergency incident; establishing a conference bridge between communication terminals of first and second agents who were assigned the first and second calls so the agents are able to communicate via the conference bridge and to merge the first emergency call and the second emergency call that relate to the same emergency incident. If the first and second emergency calls are merged, a message can be sent to a services provider device (e.g. police station device, fire station device, etc.) for handling the emergency incident. A communication apparatus can be provided to implement embodiments of the method as well.

公开(公告)号：US20230079013A1

公开(公告)日：2023-03-16

申请号：US17888691

申请日：2022-08-16

Applicant: Unify Patente GmbH & Co. KG

Inventor： Charalampos Grigoropoulos ,  Michail Sdrallis ,  Konstantia Markantoni ,  Nikolaos Ploumitsakos ,  Manfred Kehr

IPC: G08B25/00 ,  G06V10/764 ,  G06V20/50 ,  G06V20/60 ,  G06F16/9537 ,  G06Q50/26

Abstract: A method and system for emergency responses can evaluate media data. An appropriate authority device or system can analyze media data such as a picture provided by an eyewitness' device to determine whether emergency relevant objects are visible in the media data and assigns confidence values to them. Furthermore, the location of the objects and the location of the media data can be determined to verify the authenticity of the possible emergency and to respond with the appropriate emergency response.

公开(公告)号：US20230078210A1

公开(公告)日：2023-03-16

申请号：US17888622

申请日：2022-08-16

Applicant: Unify Patente GmbH & Co. KG

Inventor： Ioannis Kolaxis

IPC: H04W4/90 ,  H04W4/02 ,  H04W4/12

Abstract: A computer-implemented method and corresponding system that can allow an eyewitness of an emergency incident to instantly report it to the emergency services by sending data such as a photo of the emergency scene, without having to wait for a call-taker or agent to answer a call. This data is processed by an emergency service platform, which automatically dispatches the required resources to the emergency scene, thus managing to significantly reduce the response time of emergency services.

公开(公告)号：US11451661B2

公开(公告)日：2022-09-20

申请号：US16452938

申请日：2019-06-26

Applicant: UNIFY PATENTE GMBH & CO. KG

Inventor： Antonios Tsoutsaios

IPC: H04M3/42 ,  H04M7/00 ,  H04L61/5007 ,  H04L41/08 ,  H04L101/622

Abstract: The present invention relates to a method for automatically registering a user in a desk-share environment comprising a plurality of desks, each desk being equipped with an IP telephone connected to a communication network, in particular, to a local area network, wherein the IP telephone holds a data base comprising data of all desk-share users of the desk-share environment, the data comprising at least a user ID and a MAC address of a terminal device for each user assigned to a user profile, the method comprising the steps of: receiving, at the IP telephone, an IP data packet from a first terminal device via the communication network; verifying the MAC address in the IP data packet received from the first terminal device; and when the MAC address corresponds to a MAC address in the data of the data base, activating the user profile assigned to the MAC address in the IP telephone. Further, the invention relates to an IP telephone which is adapted to carry out the method for automatically registering a user in a desk-share environment.