公开(公告)号：US20130145293A1

公开(公告)日：2013-06-06

申请号：US13308835

申请日：2011-12-01

申请人： John H. Yoakum ,  Philip Edholm

发明人： John H. Yoakum ,  Philip Edholm

IPC分类号： G06F3/048

CPC分类号： G06Q10/00

摘要： Methods, apparatuses, and computer-readable media for providing at least one availability metaphor representing communications availability of at least one entity in an interactive map are disclosed. In one embodiment, a request to provide a map comprising at least one availability metaphor representing an availability state of an entity for communications may be received. For the at least one availability metaphor, an availability state of the entity associated with the at least one availability metaphor may be determined. A modified instance of the map comprised of the at least one availability metaphor may be generated based on the determined availability state of the entity associated with the at least one availability metaphor. The at least one availability metaphor of the modified instance of the map may represent the availability state of the associated entity. The modified instance of the map may be transmitted for rendering.

摘要翻译： 公开了用于提供表示交互式地图中至少一个实体的通信可用性的至少一个可用性隐喻的方法，装置和计算机可读介质。 在一个实施例中，可以接收提供包括表示用于通信的实体的可用性状态的至少一个可用性隐喻的映射的请求。 对于至少一个可用性隐喻，可以确定与至少一个可用性隐喻相关联的实体的可用性状态。 可以基于与所述至少一个可用性隐喻相关联的实体的所确定的可用性状态来生成包括所述至少一个可用性隐喻的所述映射的修改实例。 映射的修改实例的至少一个可用性比喻可以表示相关实体的可用性状态。 可以传送地图的修改实例以进行渲染。

公开(公告)号：US07573872B2

公开(公告)日：2009-08-11

申请号：US10676398

申请日：2003-10-01

申请人： John H. Yoakum ,  Philip Edholm ,  Francois Audet

发明人： John H. Yoakum ,  Philip Edholm ,  Francois Audet

IPC分类号： H04L12/28

CPC分类号： H04L65/605 ,  H04L29/06027 ,  H04L45/00 ,  H04L45/22 ,  H04L45/306 ,  H04L47/10 ,  H04L47/2416 ,  H04L47/32 ,  H04L65/80

摘要： The present invention facilitates the forwarding of damaged packets, when the packets are carrying a certain type of content such as streaming media or other time-sensitive information where data integrity is less important than timely delivery. Once a packet is received, a determination is made as to whether the packet has been damaged. If the packet is damaged, an attempt is made to determine the type of content being carried by the packet and then a decision is made as to whether to forward the packet toward its destination or discard the packet, based on the type of content and potentially the integrity of the packet. Once a damaged packet has been discovered and a decision has been made to route the packet toward the destination terminal, the packet may be forwarded along a normal path or sent over an alternative path that is better suited for handling damaged packets.

摘要翻译： 当数据包携带某种类型的内容（例如流媒体或其他数据完整性比及时传送不太重要的其他时间敏感信息）时，本发明便于转发损坏的分组。 一旦接收到分组，就确定分组是否已被损坏。 如果分组被损坏，则尝试确定分组承载的内容的类型，然后根据内容的类型和潜在的方式决定是否将数据包转发到其目的地或丢弃该分组 数据包的完整性。 一旦已经发现损坏的分组并且已经做出将分组路由到目的地终端的决定，则分组可以沿着正常路径转发或者通过更适合于处理损坏分组的备选路径发送。

公开(公告)号：US20050185602A1

公开(公告)日：2005-08-25

申请号：US11113050

申请日：2005-04-25

申请人： Frederic Simard ,  David Cuddy ,  Philip Edholm

发明人： Frederic Simard ,  David Cuddy ,  Philip Edholm

IPC分类号： H04M3/56 ,  H04M7/00 ,  G06F15/16

CPC分类号： H04M3/561 ,  H04M3/569 ,  H04M2207/203

摘要： The performance of a voice conference using a packet-based conference bridge can be improved with a number of modifications. In one modification, the conference bridge receives speech indication signals from the individual packet-based terminals within the voice conference, these speech indication signals then being used by the conference bridge to select the talkers within the voice conference. This removes the need for speech detection techniques within the conference bridge, hence decreasing the required processing power and the latency within the conference bridge. In another modification, the conference bridge sends addressing control signals to the individual packet-based terminals selected as talkers, these addressing control signals directing the terminals selected as talkers to directly transmit their voice data packets to the other terminals within the voice conference. This direct transmission of voice data packets can reduce transcoding and latency within the network. These two modifications could further be combined, resulting in a conference bridge that receives speech indication signals, selects the talkers for the voice conference and outputs addressing control signal to the talkers. In this case, the advantages of the two modifications are gained as well as additional capacity advantages resulting from no voice signals actually traversing the conference bridge.

公开(公告)号：US20050074002A1

公开(公告)日：2005-04-07

申请号：US10676398

申请日：2003-10-01

申请人： John Yoakum ,  Philip Edholm ,  Francois Audet

发明人： John Yoakum ,  Philip Edholm ,  Francois Audet

IPC分类号： H04L1/00 ,  H04L12/56 ,  H04L29/06

CPC分类号： H04L65/605 ,  H04L29/06027 ,  H04L45/00 ,  H04L45/22 ,  H04L45/306 ,  H04L47/10 ,  H04L47/2416 ,  H04L47/32 ,  H04L65/80

摘要： The present invention facilitates the forwarding of damaged packets, when the packets are carrying a certain type of content such as streaming media or other time-sensitive information where data integrity is less important than timely delivery. Once a packet is received, a determination is made as to whether the packet has been damaged. If the packet is damaged, an attempt is made to determine the type of content being carried by the packet and then a decision is made as to whether to forward the packet toward its destination or discard the packet, based on the type of content and potentially the integrity of the packet. Once a damaged packet has been discovered and a decision has been made to route the packet toward the destination terminal, the packet may be forwarded along a normal path or sent over an alternative path that is better suited for handling damaged packets.

摘要翻译： 当数据包携带某种类型的内容（例如流媒体或其他数据完整性比及时传送不太重要的其他时间敏感信息）时，本发明便于转发损坏的分组。 一旦接收到分组，就确定分组是否已被损坏。 如果分组被损坏，则尝试确定分组承载的内容的类型，然后根据内容的类型和潜在的方式决定是否将数据包转发到其目的地或丢弃该分组 数据包的完整性。 一旦已经发现损坏的分组并且已经做出将分组路由到目的地终端的决定，则分组可以沿着正常路径转发或者通过更适合于处理损坏分组的备选路径发送。

公开(公告)号：US08744065B2

公开(公告)日：2014-06-03

申请号：US12887734

申请日：2010-09-22

申请人： Philip Edholm ,  Keith Weiner

发明人： Philip Edholm ,  Keith Weiner

IPC分类号： H04M3/00 ,  H04M5/00

CPC分类号： H04M3/2281 ,  H04M3/5175 ,  H04M3/568

摘要： A method and system for concurrently monitoring contact center agents. A user interface executes on a supervisor station and displays multiple agent identifiers, including a first agent identifier and a second agent identifier, on a display device. The supervisor station provides to a three-dimensional spatial audio engine (3DSAE) first audio attribute data identifying a location of the first agent identifier in the user interface with respect to a supervisor reference position, the first audio attribute data including first audio direction data and first audio distance data. The supervisor station receives from the 3DSAE first voice signals corresponding to the first agent identifier, wherein the first voice signals include aural characteristics based on the first audio attribute data, and presents the first voice signals to an output port.

摘要翻译： 一种用于同时监测联络中心代理的方法和系统。 用户界面在主管站上执行，并且在显示设备上显示多个代理标识符，包括第一代理标识符和第二代理标识符。 主管台向三维空间音频引擎（3DSAE）提供第一音频属性数据，该音频属​​性数据标识用户界面中关于管理员参考位置的第一代理标识符的位置，第一音频属性数据包括第一音频方向数据和 第一音频距离数据。 主管站从3DSAE接收与第一代理标识符相对应的第一语音信号，其中第一语音信号包括基于第一音频属性数据的听觉特性，并将第一语音信号呈现给输出端口。

公开(公告)号：US08717868B2

公开(公告)日：2014-05-06

申请号：US10742196

申请日：2003-12-19

申请人： John H. Yoakum ,  Philip Edholm ,  François Audet

发明人： John H. Yoakum ,  Philip Edholm ,  François Audet

IPC分类号： H04L1/00

CPC分类号： H04L1/0011 ,  H04L29/06027 ,  H04L47/10 ,  H04L65/605 ,  H04L65/80 ,  H04L69/40

摘要： When a damaged packet has been forwarded to or towards a destination terminal, a forwarding device or a destination terminal will determine if the packet is damaged, and if it is damaged, determine whether the content of the packet is time-sensitive. If the content is time-sensitive, the damage to the packet is assessed, and if possible, an attempt to repair the damage is made. Repair may include correcting the damaged data or packet, deciding to use the damaged data because the damage is minimal, or replacing all or a part of the damaged data with a normalized set of data. If repair is not possible and replacement of the damaged portion is not available or desirable, the packet is discarded.

摘要翻译： 当损坏的分组已经被转发到目的地终端或转发目的地终端时，转发设备或目的地终端将确定分组是否损坏，如果分组被损坏，则确定分组的内容是否是时间敏感的。 如果内容是时间敏感的，则会对数据包的损坏进行评估，如果可能，尝试修复损坏。 修复可能包括纠正损坏的数据或数据包，决定使用损坏的数据，因为损坏很小，或者用一组标准化的数据替换全部或一部分损坏的数据。 如果不能进行维修，损坏部分的更换不可用或不可取，则丢弃该数据包。

公开(公告)号：US20130141418A1

公开(公告)日：2013-06-06

申请号：US13308702

申请日：2011-12-01

申请人： Philip Edholm

发明人： Philip Edholm

IPC分类号： G06T15/00

CPC分类号： G06N3/006

摘要： Methods, apparatuses, and computer-readable media for providing at least one availability metaphor of at least one real world entity in a virtual world are disclosed. In one embodiment, a request to provide a virtual world model comprising at least one availability metaphor may be received. For each at least one availability metaphor, an availability state of a real world entity associated with the availability metaphor may be determined. A modified instance of the virtual world model comprised of the at least one availability metaphor may be generated based on the determined at least one availability state of the at least one real world entity associated with the at least one availability metaphor. Each availability metaphor of the modified instance of the virtual world model may represent the availability state of the associated real world entity. The modified instance of the virtual world model may be transmitted for rendering.

摘要翻译： 公开了用于在虚拟世界中提供至少一个真实世界实体的至少一个可用性比喻的方法，装置和计算机可读介质。 在一个实施例中，可以接收提供包括至少一个可用性比喻的虚拟世界模型的请求。 对于每个至少一个可用性隐喻，可以确定与可用性隐喻相关联的真实世界实体的可用性状态。 可以基于所确定的与至少一个可用性隐喻相关联的至少一个真实世界实体的至少一个可用性状态来生成由至少一个可用性隐喻组成的虚拟世界模型的修改实例。 虚拟世界模型的修改实例的每个可用性隐喻可以表示相关联的真实世界实体的可用性状态。 可以传送虚拟世界模型的修改实例以进行渲染。

公开(公告)号：US20120069986A1

公开(公告)日：2012-03-22

申请号：US12887734

申请日：2010-09-22

申请人： Philip Edholm ,  Keith Weiner

发明人： Philip Edholm ,  Keith Weiner

IPC分类号： H04M3/00

CPC分类号： H04M3/2281 ,  H04M3/5175 ,  H04M3/568

摘要： A method and system for concurrently monitoring contact center agents. A user interface executes on a supervisor station and displays multiple agent identifiers, including a first agent identifier and a second agent identifier, on a display device. The supervisor station provides to a three-dimensional spatial audio engine (3DSAE) first audio attribute data identifying a location of the first agent identifier in the user interface with respect to a supervisor reference position, the first audio attribute data including first audio direction data and first audio distance data. The supervisor station receives from the 3DSAE first voice signals corresponding to the first agent identifier, wherein the first voice signals include aural characteristics based on the first audio attribute data, and presents the first voice signals to an output port.

摘要翻译： 一种用于同时监测联络中心代理的方法和系统。 用户界面在主管站上执行，并且在显示设备上显示多个代理标识符，包括第一代理标识符和第二代理标识符。 主管台向三维空间音频引擎（3DSAE）提供第一音频属性数据，该音频属​​性数据标识用户界面中关于管理员参考位置的第一代理标识符的位置，第一音频属性数据包括第一音频方向数据和 第一音频距离数据。 主管站从3DSAE接收与第一代理标识符相对应的第一语音信号，其中第一语音信号包括基于第一音频属性数据的听觉特性，并将第一语音信号呈现给输出端口。

公开(公告)号：US20100299736A1

公开(公告)日：2010-11-25

申请号：US12540030

申请日：2009-08-12

申请人： John H. Yoakum ,  Philip Edholm

发明人： John H. Yoakum ,  Philip Edholm

IPC分类号： G06F15/16 ,  H04L9/32 ,  G06F21/00

CPC分类号： H04L12/1818 ,  G06F2221/2103 ,  H04L63/08 ,  H04L65/403 ,  H04L67/14 ,  H04L67/141

摘要： The present invention allows a first communication client, which is initiating a communication session, to include admission information in a session request used to establish the communication session in a regular call or conference scenario. The session request is intended to trigger a communication session between the first communication client and another communication client, which is associated with a telephony endpoint or a conferencing system having a communication client. The receiving communication client will use the admission information provided in the session request to determine whether the session is authorized. If authorized, the receiving communication client will either establish the communication session or allow the communication session to be established, as the situation dictates.

摘要翻译： 本发明允许正在发起通信会话的第一通信客户端在用于在常规呼叫或会议场景中建立通信会话的会话请求中包括准入信息。 会话请求旨在触发第一通信客户端与与电话端点或具有通信客户端的会议系统相关联的另一通信客户端之间的通信会话。 接收通信客户端将使用会话请求中提供的准入信息来确定该会话是否被授权。 如果授权，接收通信客户端将根据情况要求建立通信会话或允许建立通信会话。

公开(公告)号：US08572497B2

公开(公告)日：2013-10-29

申请号：US13113448

申请日：2011-05-23

申请人： James R. Gutcher ,  Philip Edholm

发明人： James R. Gutcher ,  Philip Edholm

IPC分类号： G06F3/00 ,  G06F15/16

CPC分类号： G06F3/0481 ,  G06F15/16 ,  G06F17/30964 ,  G06Q10/101

摘要： A method and device for presenting contextual data to a participant in a collaboration. A first computing device determines that a first participant associated with the first computing device is participating in a communications session with a second participant associated with a second computing device. The first computing device determines a first plurality of contextual keys. The first computing device receives a second plurality of contextual keys from the second computing device. The first computing device identifies a plurality of contextual items based on the first plurality of contextual keys and the second plurality of contextual keys, and presents a user interface depicting a plurality of contextual item references, wherein each contextual item reference corresponds to one of the plurality of contextual items.

摘要翻译： 一种用于向协作中的参与者呈现上下文数据的方法和装置。 第一计算设备确定与第一计算设备相关联的第一参与者参与与第二计算设备相关联的第二参与者的通信会话。 第一计算设备确定第一多个上下文密钥。 第一计算设备从第二计算设备接收第二多个上下文密钥。 所述第一计算设备基于所述第一多个上下文密钥和所述第二多个上下文密钥来识别多个上下文项目，并且呈现描绘多个上下文项目引用的用户界面，其中每个上下文项目引用对应于所述多个上下文项目中的一个 的上下文项目。