公开(公告)号：US20160140226A1

公开(公告)日：2016-05-19

申请号：US14546921

申请日：2014-11-18

申请人： Nikhil Murgai

发明人： Nikhil Murgai

IPC分类号： G06F17/30 ,  H04M3/22 ,  G10L15/08

CPC分类号： G06F17/30321 ,  G06F17/30569 ,  G06F17/30778 ,  G06F21/6209 ,  G10L15/08 ,  G10L15/26 ,  G10L25/90 ,  H04M3/2218 ,  H04M3/51 ,  H04M3/5175 ,  H04M2201/40 ,  H04M2203/2038

摘要： A system and method is provided for providing searchable customer call indexes. Consistent with disclosed embodiments, a system may receive call information associated with telephone conversations between callers and a vendor, the call information including an audio recording or transcript for each telephone conversation. The system may also identify one or more keywords from the audio recordings or transcripts and index the call information into one or more indexes based on the identified keywords. Finally, the system may determine search results responsive to a search query based on the indexing. In some embodiments, changes to customer service may be identified based on the search results.

公开(公告)号：US10572876B2

公开(公告)日：2020-02-25

申请号：US14132900

申请日：2013-12-18

申请人： Nikhil Murgai ,  Leonard D Roseman

发明人： Nikhil Murgai ,  Leonard D Roseman

IPC分类号： G06Q20/40 ,  G06Q20/32

摘要： Methods and systems are disclosed for providing fraudulent transaction processes. In one embodiment, a method is disclosed for performing fraudulent transaction processes that may include receiving an indication that a payment transaction has been identified as potentially fraudulent, the payment transaction involving a payment account associated with a user. The method may also include receiving a candidate voice print and comparing the candidate voice print to a user voice print that is associated with the payment account. The method may further include determining, based on the comparison, whether the candidate voice print matches the user voice print, and providing an indication whether the candidate voice print matches the user voice print, the indication configured for use to determine whether to approve or deny the payment transaction.

公开(公告)号：US10157418B1

公开(公告)日：2018-12-18

申请号：US14093647

申请日：2013-12-02

申请人： Krishnan Swamy ,  Nikhil Murgai

发明人： Krishnan Swamy ,  Nikhil Murgai

IPC分类号： G06Q40/02

摘要： Systems and methods are disclosed for determine creditworthiness based on the stability of the customer's occupation. Occupational risk scores may be used to group stable or unstable occupations and may be used in conjunction with other indicators of creditworthiness. Risk band scores may also be used to determine creditworthiness. Other aspects of the disclosed embodiments are described herein.

公开(公告)号：US20140169547A1

公开(公告)日：2014-06-19

申请号：US14062240

申请日：2013-10-24

申请人： Nikhil Murgai

发明人： Nikhil Murgai

IPC分类号： H04M3/51

CPC分类号： G06F17/30321 ,  G06F17/30569 ,  G06F17/30778 ,  G06F21/6209 ,  G10L15/08 ,  G10L15/26 ,  G10L25/90 ,  H04M3/2218 ,  H04M3/51 ,  H04M3/5175 ,  H04M2201/40 ,  H04M2203/2038

摘要： A system and method is provided for providing searchable customer call indexes. Consistent with disclosed embodiments, a system may receive call information associated with telephone conversations between callers and a vendor, the call information including an audio recording or transcript for each telephone conversation. The system may also identify one or more keywords from the audio recordings or transcripts and index the call information into one or more indexes based on the identified keywords. Finally, the system may determine search results responsive to a search query based on the indexing. In some embodiments, changes to customer service may be identified based on the search results.

摘要翻译： 提供了一种用于提供可搜索的客户呼叫索引的系统和方法。 与所公开的实施例一致，系统可以接收与呼叫者和供应商之间的电话对话相关联的呼叫信息，呼叫信息包括用于每个电话会话的音频记录或记录。 系统还可以从音频记录或成绩单中识别一个或多个关键字，并且基于所识别的关键字将呼叫信息索引到一个或多个索引中。 最后，系统可以基于索引确定响应于搜索查询的搜索结果。 在一些实施例中，可以基于搜索结果来识别对客户服务的改变。

公开(公告)号：US08923490B2

公开(公告)日：2014-12-30

申请号：US14062240

申请日：2013-10-24

申请人： Nikhil Murgai

发明人： Nikhil Murgai

IPC分类号： H04M1/64 ,  H04M3/51

CPC分类号： G06F17/30321 ,  G06F17/30569 ,  G06F17/30778 ,  G06F21/6209 ,  G10L15/08 ,  G10L15/26 ,  G10L25/90 ,  H04M3/2218 ,  H04M3/51 ,  H04M3/5175 ,  H04M2201/40 ,  H04M2203/2038

摘要： A system and method is provided for providing searchable customer call indexes. Consistent with disclosed embodiments, a system may receive call information associated with telephone conversations between callers and a vendor, the call information including an audio recording or transcript for each telephone conversation. The system may also identify one or more keywords from the audio recordings or transcripts and index the call information into one or more indexes based on the identified keywords. Finally, the system may determine search results responsive to a search query based on the indexing. In some embodiments, changes to customer service may be identified based on the search results.

摘要翻译： 提供了一种用于提供可搜索的客户呼叫索引的系统和方法。 与所公开的实施例一致，系统可以接收与呼叫者和供应商之间的电话对话相关联的呼叫信息，呼叫信息包括用于每个电话会话的音频记录或记录。 系统还可以从音频记录或成绩单中识别一个或多个关键字，并且基于所识别的关键字将呼叫信息索引到一个或多个索引中。 最后，系统可以基于索引确定响应于搜索查询的搜索结果。 在一些实施例中，可以基于搜索结果来识别对客户服务的改变。

公开(公告)号：US20140188730A1

公开(公告)日：2014-07-03

申请号：US14132900

申请日：2013-12-18

申请人： Nikhil MURGAI ,  Leonard D. ROSEMAN

发明人： Nikhil MURGAI ,  Leonard D. ROSEMAN

IPC分类号： G06Q20/40

摘要： Methods and systems are disclosed for providing fraudulent transaction processes. In one embodiment, a method is disclosed for performing fraudulent transaction processes that may include receiving an indication that a payment transaction has been identified as potentially fraudulent, the payment transaction involving a payment account associated with a user. The method may also include receiving a candidate voice print and comparing the candidate voice print to a user voice print that is associated with the payment account, The method may further include determining, based on the comparison, whether the candidate voice print matches the user voice print, and providing an indication whether the candidate voice print matches the user voice print, the indication configured for use to determine whether to approve or deny the payment transaction.

摘要翻译： 公开了用于提供欺诈交易过程的方法和系统。 在一个实施例中，公开了一种用于执行欺诈性交易过程的方法，所述方法可以包括接收支付交易已经被识别为潜在欺诈的指示，涉及与用户相关联的支付账户的支付交易。 该方法还可以包括接收候选语音打印并将候选语音打印与与支付帐户相关联的用户语音打印进行比较。该方法还可以包括基于比较来确定候选语音打印是否匹配用户语音 打印，并且提供候选语音打印是否匹配用户语音打印的指示，该指示被配置用于确定是否批准或拒绝支付交易。

公开(公告)号：US10409796B2

公开(公告)日：2019-09-10

申请号：US15253775

申请日：2016-08-31

申请人： Nikhil Murgai

发明人： Nikhil Murgai

IPC分类号： G10L15/22 ,  H04M3/51 ,  G06F16/22 ,  G06F16/61 ,  G06F16/25 ,  G10L15/08 ,  G10L25/90 ,  H04M3/22 ,  G06F21/62 ,  G10L15/26

摘要： A system and method is provided for providing searchable customer call indexes. Consistent with disclosed embodiments, a system may receive call information associated with telephone conversations between callers and a vendor, the call information including an audio recording or transcript for each telephone conversation. The system may also identify one or more keywords from the audio recordings or transcripts and index the call information into one or more indexes based on the identified keywords. Finally, the system may determine search results responsive to a search query based on the indexing. In some embodiments, changes to customer service may be identified based on the search results.

公开(公告)号：US20160371311A1

公开(公告)日：2016-12-22

申请号：US15253775

申请日：2016-08-31

申请人： Nikhil Murgai

发明人： Nikhil Murgai

IPC分类号： G06F17/30 ,  G10L25/90 ,  H04M3/22 ,  G06F21/62

CPC分类号： G06F16/2228 ,  G06F16/258 ,  G06F16/61 ,  G06F21/6209 ,  G10L15/08 ,  G10L15/26 ,  G10L25/90 ,  H04M3/2218 ,  H04M3/51 ,  H04M3/5175 ,  H04M2201/40 ,  H04M2203/2038

摘要： A system and method is provided for providing searchable customer call indexes. Consistent with disclosed embodiments, a system may receive call information associated with telephone conversations between callers and a vendor, the call information including an audio recording or transcript for each telephone conversation. The system may also identify one or more keywords from the audio recordings or transcripts and index the call information into one or more indexes based on the identified keywords. Finally, the system may determine search results responsive to a search query based on the indexing. In some embodiments, changes to customer service may be identified based on the search results.

摘要翻译： 提供了一种用于提供可搜索的客户呼叫索引的系统和方法。 与所公开的实施例一致，系统可以接收与呼叫者和供应商之间的电话对话相关联的呼叫信息，呼叫信息包括用于每个电话会话的音频记录或记录。 系统还可以从音频记录或成绩单中识别一个或多个关键字，并且基于所识别的关键字将呼叫信息索引到一个或多个索引中。 最后，系统可以基于索引确定响应于搜索查询的搜索结果。 在一些实施例中，可以基于搜索结果来识别对客户服务的改变。