公开(公告)号：US08645303B2

公开(公告)日：2014-02-04

申请号：US12476017

申请日：2009-06-01

申请人： Tim Watanabe ,  Kenneth Poray ,  Craig So ,  Ryan Menda ,  Brian Eastley

发明人： Tim Watanabe ,  Kenneth Poray ,  Craig So ,  Ryan Menda ,  Brian Eastley

IPC分类号： G06F17/00 ,  G06N5/02

CPC分类号： G06Q30/02 ,  G06Q30/06 ,  H04L12/4625 ,  H04L67/02 ,  H04M3/4938

摘要： Methods and systems for creating, accessing, and communicating content are described. The systems comprise a single platform that allows multiple coordinated communication channels with a single user device (or user system) or multiple user devices (or user systems) at the same time. The platforms contains a browser for communicating with a communications network, multiple types of servers for handling different communications between the platform and a user device external to the platform, a database for storing content, a speech engine for converting text to speech, for converting speech to text, or both, and a configuration engine for configuring the applications that users will use during interaction with the platform. The platform can accordingly communicate with a user (or a user system) using any desired number (or combination) of communication channels. Other embodiments are described.

摘要翻译： 描述用于创建，访问和传达内容的方法和系统。 该系统包括单个平台，其允许与单个用户设备（或用户系统）或多个用户设备（或用户系统）同时进行多个协调的通信信道。 平台包含用于与通信网络通信的浏览器，用于处理平台与平台外部的用户设备之间的不同通信的多种类型的服务器，用于存储内容的数据库，用于将文本转换为语音的语音引擎，用于转换语音 文本或两者，以及用于配置用户在与平台交互期间将使用的应用的配置引擎。 平台可以相应地使用任何所需数量（或组合的）通信信道与用户（或用户系统）进行通信。 描述其他实施例。

公开(公告)号：US20100135472A1

公开(公告)日：2010-06-03

申请号：US12620075

申请日：2009-11-17

申请人： Timothy Watanabe ,  Kenneth Poray ,  Craig So ,  Ryan Menda

发明人： Timothy Watanabe ,  Kenneth Poray ,  Craig So ,  Ryan Menda

IPC分类号： H04M1/64 ,  G10L13/00 ,  G10L15/26

CPC分类号： G10L13/00 ,  G10L15/26 ,  H04M3/50 ,  H04M2203/2016

摘要： Methods and systems for automating communication and interaction with voice mail systems are described. The systems comprise a platform capable of handling multiple types of communications with multiple users and systems. The platform contains a browser, one or more servers for handling communications between the platform and user devices that are external to the platform, a speech engine for converting text to speech and vice versa, a chat server, an email server, a text server, a data warehouse, a scheduler, a workflow/rules engine, a reports server, and integration APIs that can be integrated with 3rd party systems and allow those systems to be integrated with the platform. The platform is linked to multiple users (and their devices or systems) through a communications network. The platform can be used to navigate telephone prompts, deliver a complete message on a voice mail system and verify that the complete message has been left, use voice recognition or touchtone recognition to collect information from a user or the voice mail, record any of these transactions, and allows a user to create and customize these features, as well as obtain a customized reporting through a user interface with the platform. Other embodiments are described.

摘要翻译： 描述用于自动化与语音邮件系统的通信和交互的方法和系统。 该系统包括能够处理与多个用户和系统的多种类型的通信的平台。 该平台包含一个浏览器，一个或多个用于处理平台与平台外部的用户设备之间的通信的服务器，用于将文本转换为语音的语音引擎，反之亦然的聊天服务器，电子邮件服务器，文本服务器， 数据仓库，调度程序，工作流/规则引擎，报表服务器和集成API，可以与第三方系统集成，并允许这些系统与平台集成。 该平台通过通信网络与多个用户（及其设备或系统）相连。 该平台可用于导航电话提示，在语音邮件系统上传送完整消息，并确认完整信息已被留下，使用语音识别或按键识别从用户收集信息或语音邮件，记录下列任何一种 交易，并允许用户创建和自定义这些功能，以及通过与该平台的用户界面获得定制的报告。 描述其他实施例。

公开(公告)号：US08793311B2

公开(公告)日：2014-07-29

申请号：US12546271

申请日：2009-08-24

申请人： Timothy Watanabe ,  Kenneth Poray ,  Craig So ,  Ryan Menda

发明人： Timothy Watanabe ,  Kenneth Poray ,  Craig So ,  Ryan Menda

IPC分类号： G06F15/16

CPC分类号： H04L69/24 ,  G06Q10/10 ,  G06Q30/04 ,  G10L13/00 ,  G10L15/26 ,  H04L51/00 ,  H04L67/28 ,  H04L67/2823 ,  H04L67/30 ,  H04M3/42

摘要： Methods and systems that allow multiple channels of communication between multiple users via a platform that automatically integrates and synchronizes the resources of each user during the communication are described. The systems comprise a platform capable of handling multiple types of communications with multiple users and systems. The platform contains a browser, one or more servers for handling communications between the platform and user devices that are external to the platform, a speech engine for converting text to speech and vice versa, a chat server, an email server, a text server, a data warehouse, a scheduler, a workflow/rules engine, a reports server, and integration APIs that can be integrated with 3rd party systems and allow those systems to be integrated with the platform. The platform is linked to multiple users (and their devices or systems) through a communications network. Each user can select a preferred communication mode that includes the device, software, and desired communication channel. The platform is able to match the preferred communication mode between multiple users, allowing the users to communicate with each other using their preferred mechanism as well as their preferred communication mode. With such a configuration, the methods for communicating between multiple users are more efficient, effective, and reliable, with increased visibility and accountability between the users. Other embodiments are described.

摘要翻译： 描述允许在多个用户之间通过在通信期间自动整合和同步每个用户的资源的平台的多个通信通道的方法和系统。 该系统包括能够处理与多个用户和系统的多种类型的通信的平台。 该平台包含一个浏览器，一个或多个用于处理平台与平台外部的用户设备之间的通信的服务器，用于将文本转换为语音的语音引擎，反之亦然的聊天服务器，电子邮件服务器，文本服务器， 数据仓库，调度程序，工作流/规则引擎，报表服务器和集成API，可以与第三方系统集成，并允许这些系统与平台集成。 该平台通过通信网络与多个用户（及其设备或系统）相连。 每个用户可以选择包括设备，软件和期望的通信信道的优选通信模式。 该平台能够匹配多个用户之间的优选通信模式，允许用户使用其优选机制以及其优选的通信模式彼此通信。 通过这种配置，用户之间进行通信的方法更有效率，有效性和可靠性，从而增加用户之间的可见性和问责性。 描述其他实施例。

公开(公告)号：US20110047221A1

公开(公告)日：2011-02-24

申请号：US12546271

申请日：2009-08-24

申请人： Timothy Watanabe ,  Kenneth Poray ,  Craig So ,  Ryan Menda

发明人： Timothy Watanabe ,  Kenneth Poray ,  Craig So ,  Ryan Menda

IPC分类号： G06F15/16 ,  G10L13/04 ,  H04W4/00

CPC分类号： H04L69/24 ,  G06Q10/10 ,  G06Q30/04 ,  G10L13/00 ,  G10L15/26 ,  H04L51/00 ,  H04L67/28 ,  H04L67/2823 ,  H04L67/30 ,  H04M3/42

摘要： Methods and systems that allow multiple channels of communication between multiple users via a platform that automatically integrates and synchronizes the resources of each user during the communication are described. The systems comprise a platform capable of handling multiple types of communications with multiple users and systems. The platform contains a browser, one or more servers for handling communications between the platform and user devices that are external to the platform, a speech engine for converting text to speech and vice versa, a chat server, an email server, a text server, a data warehouse, a scheduler, a workflow/rules engine, a reports server, and integration APIs that can be integrated with 3rd party systems and allow those systems to be integrated with the platform. The platform is linked to multiple users (and their devices or systems) through a communications network. Each user can select a preferred communication mode that includes the device, software, and desired communication channel. The platform is able to match the preferred communication mode between multiple users, allowing the users to communicate with each other using their preferred mechanism as well as their preferred communication mode. With such a configuration, the methods for communicating between multiple users are more efficient, effective, and reliable, with increased visibility and accountability between the users. Other embodiments are described.

摘要翻译： 描述允许在多个用户之间通过在通信期间自动整合和同步每个用户的资源的平台的多个通信通道的方法和系统。 该系统包括能够处理与多个用户和系统的多种类型的通信的平台。 该平台包含一个浏览器，一个或多个用于处理平台与平台外部的用户设备之间的通信的服务器，用于将文本转换为语音的语音引擎，反之亦然的聊天服务器，电子邮件服务器，文本服务器， 数据仓库，调度程序，工作流/规则引擎，报表服务器和集成API，可以与第三方系统集成，并允许这些系统与平台集成。 该平台通过通信网络与多个用户（及其设备或系统）相连。 每个用户可以选择包括设备，软件和期望的通信信道的优选通信模式。 该平台能够匹配多个用户之间的优选通信模式，允许用户使用其优选机制以及其优选的通信模式彼此通信。 通过这种配置，用户之间进行通信的方法更有效率，有效性和可靠性，从而增加用户之间的可见性和问责性。 描述其他实施例。

公开(公告)号：US20100306154A1

公开(公告)日：2010-12-02

申请号：US12476017

申请日：2009-06-01

申请人： Kenneth Poray ,  Tim Watanabe ,  Craig So ,  Ryan Menda ,  Brian Eastley

发明人： Kenneth Poray ,  Tim Watanabe ,  Craig So ,  Ryan Menda ,  Brian Eastley

IPC分类号： G06F15/16 ,  G06F17/30 ,  G06N5/02

CPC分类号： G06Q30/02 ,  G06Q30/06 ,  H04L12/4625 ,  H04L67/02 ,  H04M3/4938

摘要： Methods and systems for creating, accessing, and communicating content are described. The systems comprise a single platform that allows multiple coordinated communication channels with a single user device (or user system) or multiple user devices (or user systems) at the same time. The platforms contains a browser for communicating with a communications network, multiple types of servers for handling different communications between the platform and a user device external to the platform, a database for storing content, a speech engine for converting text to speech, for converting speech to text, or both, and a configuration engine for configuring the applications that users will use during interaction with the platform. The platform can accordingly communicate with a user (or a user system) using any desired number (or combination) of communication channels. Other embodiments are described.

摘要翻译： 描述用于创建，访问和传达内容的方法和系统。 该系统包括单个平台，其允许与单个用户设备（或用户系统）或多个用户设备（或用户系统）同时进行多个协调的通信信道。 平台包含用于与通信网络通信的浏览器，用于处理平台与平台外部的用户设备之间的不同通信的多种类型的服务器，用于存储内容的数据库，用于将文本转换为语音的语音引擎，用于转换语音 文本或两者，以及用于配置用户在与平台交互期间将使用的应用的配置引擎。 平台可以相应地使用任何所需数量（或组合的）通信信道与用户（或用户系统）进行通信。 描述其他实施例。