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    Apparatus and methods to update a language model in a speech recognition system
    1.
    发明授权
    Apparatus and methods to update a language model in a speech recognition system 有权
    在语音识别系统中更新语言模型的装置和方法

    公开(公告)号：US09489940B2

    公开(公告)日：2016-11-08

    申请号：US13493761

    申请日：2012-06-11

    申请人： Charles Corfield

    发明人： Charles Corfield

    IPC分类号： G10L15/065

    CPC分类号： G10L15/065

    摘要： The technology of the present application provides a method and apparatus to allow for dynamically updating a language model across a large number of similarly situated users. The system identifies individual changes to user profiles and evaluates the change for a broader application, such as, a dialect correction for a speech recognition engine, as administrator for the system identifies similarly situated user profiles and downloads the profile change to effect a dynamic change to the language model of similarly situated users.

    摘要翻译： 本申请的技术提供了一种方法和装置，以允许在大量相似位置的用户之间动态地更新语言模型。 该系统识别对用户简档的单独改变并评估更广泛应用的变化，例如语音识别引擎的方言校正，作为系统的管理员识别类似位置的用户简档并且下载配置文件改变以实现动态变化 类似位置的用户的语言模型。

    CONVERGED CALL CENTER
    3.
    发明申请
    CONVERGED CALL CENTER 审中-公开
    变电话中心

    公开(公告)号：US20070286180A1

    公开(公告)日：2007-12-13

    申请号：US11760552

    申请日：2007-06-08

    申请人： Brian Marquette ,  Michael Clark ,  Charles Corfield ,  Christopher Kramp

    发明人： Brian Marquette ,  Michael Clark ,  Charles Corfield ,  Christopher Kramp

    IPC分类号： H04L12/66

    CPC分类号： H04M3/5183

    摘要： A converged call center is provided. The converged call center provides a switch connectable to a customer through a telephone network. The switch connects to a converged container comprising a plurality of applications necessary for the call center functionality. The converged container is connected to a voice platform to facilitate communication between the applications, the customer, and a customer service representative.

    摘要翻译： 提供融合呼叫中心。 融合呼叫中心通过电话网络提供可连接到客户的交换机。 交换机连接到包括呼叫中心功能所需的多个应用的​​融合容器。 融合容器连接到语音平台，以促进应用程序，客户和客户服务代表之间的通信。

    Apparatus and methods for managing resources for a system using voice recognition
    4.
    发明授权
    Apparatus and methods for managing resources for a system using voice recognition 有权

    公开(公告)号：US09606767B2

    公开(公告)日：2017-03-28

    申请号：US13495406

    申请日：2012-06-13

    申请人： Charles Corfield

    发明人： Charles Corfield

    IPC分类号： G06F3/16 ,  G10L15/30

    CPC分类号： G06F3/167 ,  G10L15/30

    摘要： The technology of the present application provides a method and apparatus to manage speech resources. The method includes detecting a change in a speech application that requires the use of different resources. On detection of the change, the method loads the different resources without the user needing to exit the currently executing speech application. The apparatus provides a switch (which could be a physical or virtual switch) that causes a speech recognition system to identify audio as either commands or text.

    Method and systems for measuring user performance with speech-to-text conversion for dictation systems
    5.
    发明授权
    Method and systems for measuring user performance with speech-to-text conversion for dictation systems 有权
    用于通过口令系统的语音到文本转换来测量用户性能的方法和系统

    公开(公告)号：US08639512B2

    公开(公告)日：2014-01-28

    申请号：US12427482

    申请日：2009-04-21

    申请人： Brian Marquette ,  Charles Corfield ,  Todd Espy

    发明人： Brian Marquette ,  Charles Corfield ,  Todd Espy

    IPC分类号： G10L21/00 ,  G10L21/06

    CPC分类号： G09B13/00 ,  G10L15/26

    摘要： A computer-implemented system and method for evaluating the performance of a user using a dictation system is provided. The system and method include receiving a text or transcription file generated from user audio. A performance metric, such as, for example, words/minute or errors is generated based on the transcription file. The performance metric is provided to an administrator so the administrator can evaluate the performance of the user using the dictation system.

    摘要翻译： 提供了一种用于评估使用听写系统的用户的性能的计算机实现的系统和方法。 该系统和方法包括接收从用户音频生成的文本或转录文件。 基于转录文件生成性能度量，例如单词/分钟或错误。 性能指标提供给管理员，以便管理员可以使用听写系统来评估用户的性能。

    Apparatus and Methods Using a Pattern Matching Speech Recognition Engine to Train a Natural Language Speech Recognition Engine
    6.
    发明申请
    Apparatus and Methods Using a Pattern Matching Speech Recognition Engine to Train a Natural Language Speech Recognition Engine 有权
    使用模式匹配语音识别引擎训练自然语言语音识别引擎的装置和方法

    公开(公告)号：US20130332158A1

    公开(公告)日：2013-12-12

    申请号：US13492540

    申请日：2012-06-08

    申请人： Charles Corfield ,  Brian Marquette

    发明人： Charles Corfield ,  Brian Marquette

    IPC分类号： G10L15/06 ,  G10L15/18 ,  G10L15/26

    CPC分类号： G10L15/07 ,  G10L15/32

    摘要： The technology of the present application provides a speech recognition system with at least two different speech recognition engines or a single engine speech recognition engine with at least two different modes of operation. The first speech recognition being used to match audio to text, which text may be words or phrases. The matched audio and text is used by a training module to train a user profile for a natural language speech recognition engine, which is at least one of the two different speech recognition engines or modes. An evaluation module evaluates when the user profile is sufficiently trained to convert the speech recognition engine from the first speech recognition engine or mode to the natural language speech recognition or mode.

    摘要翻译： 本申请的技术提供了具有至少两种不同语音识别引擎或具有至少两种不同操作模式的单个引擎语音识别引擎的语音识别系统。 第一个语音识别用于将音频与文本进行匹配，哪个文本可以是单词或短语。 匹配的音频和文本由训练模块用于训练用于自然语言语音识别引擎的用户简档，其是两种不同语音识别引擎或模式中的至少一种。 评估模块评估何时用户简档被充分训练以将语音识别引擎从第一语音识别引擎或模式转换为自然语言语音识别或模式。

    Apparatus and Methods for Managing Resources for a System Using Voice Recognition
    9.
    发明申请
    Apparatus and Methods for Managing Resources for a System Using Voice Recognition 有权
    用于管理使用语音识别的系统的资源的装置和方法

    公开(公告)号：US20130339858A1

    公开(公告)日：2013-12-19

    申请号：US13495406

    申请日：2012-06-13

    申请人： Charles Corfield

    发明人： Charles Corfield

    IPC分类号： G06F3/16 ,  G06F15/16

    CPC分类号： G06F3/167 ,  G10L15/30

    摘要： The technology of the present application provides a method and apparatus to manage speech resources. The method includes detecting a change in a speech application that requires the use of different resources. On detection of the change, the method loads the different resources without the user needing to exit the currently executing speech application. The apparatus provides a switch (which could be a physical or virtual switch) that causes a speech recognition system to identify audio as either commands or text.

    摘要翻译： 本申请的技术提供了一种管理语音资源的方法和装置。 该方法包括检测需要使用不同资源的语音应用中的变化。 在检测到变化的情况下，该方法加载不同的资源，而不需要用户退出当前正在执行的语音应用程序。 该设备提供了一种切换（其可以是物理或虚拟交换机），其使语音识别系统将音频识别为命令或文本。