公开(公告)号：US07903807B2

公开(公告)日：2011-03-08

申请号：US10843802

申请日：2004-05-11

Applicant: Igor Neyman ,  Myhailo Barskyy ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Valeriy Issayev ,  Andrei Petrov ,  Pavel Karpenko

Inventor： Igor Neyman ,  Myhailo Barskyy ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Valeriy Issayev ,  Andrei Petrov ,  Pavel Karpenko

IPC: H04M3/00

CPC classification number: H04M3/51 ,  H04M1/006 ,  H04M1/2473 ,  H04M1/57 ,  H04M1/663 ,  H04M3/02 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42323 ,  H04M3/42331 ,  H04M3/436 ,  H04M3/465 ,  H04M3/5183 ,  H04M3/5191 ,  H04M2201/42 ,  H04M2203/2044 ,  H04Q3/0029 ,  H04Q2213/13072 ,  H04Q2213/13093 ,  H04Q2213/13175 ,  H04Q2213/13204 ,  H04Q2213/1322 ,  H04Q2213/1328 ,  H04Q2213/13345 ,  H04Q2213/13349 ,  H04Q2213/13389

Abstract: A call center having agent stations comprising telephones connected to computer stations by a Telephone Application Programming Interface (TAPI)-compliant bridge has data pertaining to callers stored in a database on a local area network (LAN) to which the computer stations are also connected. Origination data for incoming calls, both conventional calls to the telephones and computer-simulated calls to the computer platforms, is used as a key to extract data pertaining to calls from the database for display on video display units (VDUs) of the computer workstations where the calls are terminated. In some cases, data is only extracted and displayed for calls from previously listed origination points.

Abstract translation: 具有由电话应用编程接口（TAPI）兼容电桥连接到计算机站的电话的代理站的呼叫中心具有与存储在计算机站也连接到的局域网（LAN）上的数据库中的呼叫者有关的数据。 用于来话呼叫的起始数据（对电话的传统呼叫）和对计算机平台的计算机模拟呼叫被用作提取与来自数据库的呼叫有关的数据的关键，以便在计算机工作站的视频显示单元（VDU）上显示， 呼叫被终止。 在某些情况下，仅提取和显示来自先前列出的发起点的呼叫数据。

公开(公告)号：US20110054923A1

公开(公告)日：2011-03-03

申请号：US12940632

申请日：2010-11-05

Applicant: Alec Miloslavsky ,  Cal O'Kelly ,  Jacob Feldman ,  Michael Koifman

Inventor： Alec Miloslavsky ,  Cal O'Kelly ,  Jacob Feldman ,  Michael Koifman

IPC: G06Q10/00 ,  G06Q30/00

CPC classification number: G06Q10/10 ,  G06Q10/087 ,  G06Q20/085 ,  G06Q20/102 ,  G06Q30/0201 ,  G06Q30/0601 ,  G06Q30/0613

Abstract: Systems and methods for the dynamic processing of royalties are disclosed. Sales records are processed on a transaction basis rather than in batch mode. This process also allows correction of information retroactively, rather than delaying the entire processing of the information. One embodiment includes a system comprising a message broker in communication with a plurality of clients and services, a state machine, a processor and a time manager. The message broker interacts with the processor to execute a common service based on events produced by the state machine. Another embodiment includes a method comprising providing a rate matrix, receiving a sales record from a database and calculating a royalty payment using the sales record and the rate matrix.

Abstract translation: 公开了用于动态处理版税的系统和方法。 销售记录以交易为基础进行处理，而不是批处理模式。 该过程还允许追溯地更正信息，而不是延迟信息的整个处理。 一个实施例包括系统，其包括与多个客户端和服务通信的消息代理，状态机，处理器和时间管理器。 消息代理与处理器交互，以根据状态机产生的事件来执行公共服务。 另一实施例包括提供速率矩阵，从数据库接收销售记录并使用销售记录和速率矩阵计算使用费支付的方法。

公开(公告)号：US07747474B2

公开(公告)日：2010-06-29

申请号：US11637935

申请日：2006-12-13

Applicant: Alec Miloslavsky ,  Cal O'Kelly ,  Jacob Feldman ,  Michael Koifman

Inventor： Alec Miloslavsky ,  Cal O'Kelly ,  Jacob Feldman ,  Michael Koifman

IPC: G06Q30/00

CPC classification number: G06Q10/10 ,  G06Q10/087 ,  G06Q20/085 ,  G06Q20/102 ,  G06Q30/0201 ,  G06Q30/0601 ,  G06Q30/0613

Abstract: Systems and methods for the dynamic processing of royalties are disclosed. Sales records are processed on a transaction basis rather than in batch mode. This process also allows correction of information retroactively, rather than delaying the entire processing of the information. One embodiment includes a system comprising a message broker in communication with a plurality of clients and services, a state machine, a processor and a time manager. The message broker interacts with the processor to execute a common service based on events produced by the state machine. Another embodiment includes a method comprising providing a rate matrix, receiving a sales record from a database and calculating a royalty payment using the sales record and the rate matrix.

Abstract translation: 公开了用于动态处理版税的系统和方法。 销售记录以交易为基础进行处理，而不是以批处理模式进行处理。 该过程还允许追溯地更正信息，而不是延迟信息的整个处理。 一个实施例包括系统，其包括与多个客户端和服务通信的消息代理，状态机，处理器和时间管理器。 消息代理与处理器交互，以根据状态机产生的事件来执行公共服务。 另一实施例包括提供速率矩阵，从数据库接收销售记录并使用销售记录和速率矩阵计算使用费支付的方法。

公开(公告)号：US20070071224A1

公开(公告)日：2007-03-29

申请号：US11470003

申请日：2006-09-05

Applicant: Yuri Shtivelman ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Igor Nevman ,  Douglas Gisby ,  Paul Cronin

Inventor： Yuri Shtivelman ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Igor Nevman ,  Douglas Gisby ,  Paul Cronin

IPC: H04M3/00 ,  H04M5/00

CPC classification number: H04M3/5237 ,  G06Q10/107 ,  H04M3/5191 ,  H04M7/0027

Abstract: A computerized telephony call center for serving a customer base has a central switch connected to a plurality of telephones at operator workstations and adapted to route calls to individual ones of the telephones, and also connected to a public switched telephone network, and a first processor connected to the central switch by a high-speed data link and to the telephone network by a digital network connection. The first processor is adapted to monitor transactional activity of the central switch, to process the activity information according to selected routines in the processor, and to communicate processed information to a second processor over the digital network connection. The digital network connection may be a TCP\P connection. In a preferred embodiment the first processor is connected by a local area network (LAN) to network interfaces including a video display unit (VDU) and input apparatus proximate individual ones of the plurality of telephones connected to the central switch. In some embodiments the LAN is also connected to a data server running an instance of a database. In other embodiments the call center, and other similar call centers are all part of a call routing system wherein calls are routed from Service Control Points to call centers over telephone lines, and data is routed to the call centers over a separate digital network connection between processors coupled to the Service Control Points and to the call center central switches. In various embodiments aspects of the invention apply to Internet protocol network telephony (IPNT) calls as well as to conventional telephony calls.

Abstract translation: 用于服务于客户群的计算机化电话呼叫中心具有连接到操作员工作站处的多个电话的中央交换机，并且适于将呼叫路由到个人电话，并且还连接到公共交换电话网络，以及连接到第一处理器 通过高速数据链路到达中央交换机，并通过数字网络连接到电话网络。 第一处理器适于监测中央交换机的事务活动，以根据处理器中的选定例程处理活动信息，并且通过数字网络连接将经处理的信息传送到第二处理器。 数字网络连接可能是TCP \ P连接。 在优选实施例中，第一处理器通过局域网（LAN）连接到包括视频显示单元（VDU）的网络接口和靠近连接到中央交换机的多个电话中的单个电话的输入设备。 在一些实施例中，LAN也连接到运行数据库实例的数据服务器。 在其他实施例中，呼叫中心和其他类似的呼叫中心都是呼叫路由系统的一部分，其中呼叫通过电话线从服务控制点路由到呼叫中心，并且数据通过电话线路之间的单独的数字网络路由路由到呼叫中心 处理器耦合到服务控制点和呼叫中心中央交换机。 在各种实施例中，本发明的方面应用于因特网协议网络电话（IPNT）呼叫以及常规电话呼叫。

公开(公告)号：US20060133594A1

公开(公告)日：2006-06-22

申请号：US11317946

申请日：2005-12-22

Applicant: Igor Neyman ,  Michail Barskiy ,  Alec Miloslavsky ,  Oleg Bondarenke ,  Valeriy Issayev ,  Andrei Petrov ,  Paul Karpenko ,  Alex Smelik ,  Alexander Volguin ,  Yuri Ostapchuk ,  Boris Livshits ,  Hamid Dadgar

Inventor： Igor Neyman ,  Michail Barskiy ,  Alec Miloslavsky ,  Oleg Bondarenke ,  Valeriy Issayev ,  Andrei Petrov ,  Paul Karpenko ,  Alex Smelik ,  Alexander Volguin ,  Yuri Ostapchuk ,  Boris Livshits ,  Hamid Dadgar

IPC: H04M1/64 ,  H04M7/00

CPC classification number: H04M7/006 ,  H04M1/2473 ,  H04M3/323 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42127 ,  H04M3/42153 ,  H04M3/42161 ,  H04M3/42221 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5235 ,  H04M7/00 ,  H04M2201/40 ,  H04M2201/42 ,  H04M2203/408 ,  H04M2242/22

Abstract: A client-server telephone call router system as part of a customer premises system has a client-server router adapted to execute on a telephony switch, such as a public branch exchange (PBX) or other telephony switch, or on a processor connected by CTI link to a telephony switch. The telephony switch or processor executing the router is connected to a local area network (LAN) that also interconnects computer workstations proximate to telephones connected to the telephony switch. Client user interface applications run on the computer workstations, allowing clients to edit routing rules for the router, which has a list of routing rules keyed to users and workstations of the customer premises system. The editing rules are kept by the router in portions dedicated to individual users. With this system a user can edit at a workstation on the LAN his\her own routing rules, and transmit the edits to the client-server router where the rules will be followed to route calls for that user and protocol.

Abstract translation: 作为客户驻地系统的一部分的客户端 - 服务器电话路由器系统具有适于在诸如公共分支交换机（PBX）或其他电话交换机的电话交换机上执行的客户端 - 服务器路由器，或者在由CTI连接的处理器 链接到电话交换机。 执行路由器的电话交换机或处理器连接到局域网（LAN），该局域网还互连靠近连接到电话交换机的电话的计算机工作站。 客户端用户界面应用程序在计算机工作站上运行，允许客户端编辑路由器的路由规则，该路由规则具有与客户驻地系统的用户和工作站相关联的路由规则列表。 编辑规则由专用于各个用户的部分由路由器保存。 使用此系统，用户可以在LAN上的工作站上编辑他自己的路由规则，并将编辑传输到客户端 - 服务器路由器，其中将遵循规则来路由该用户和协议的呼叫。

公开(公告)号：US06981020B2

公开(公告)日：2005-12-27

申请号：US09565872

申请日：2000-05-05

Applicant: Alec Miloslavsky ,  Jason Goecke ,  Vladimir N. Deryugin ,  Dmitry A. Torba ,  Igor Neyman ,  Oleg Turovsky

Inventor： Alec Miloslavsky ,  Jason Goecke ,  Vladimir N. Deryugin ,  Dmitry A. Torba ,  Igor Neyman ,  Oleg Turovsky

IPC: H04M3/42 ,  G06F11/10 ,  G06F11/16 ,  G06F11/267 ,  G06Q10/00 ,  G11B20/18 ,  H04L12/58 ,  H04L29/06 ,  H04M3/36 ,  H04M3/51 ,  H04M3/523 ,  H04M3/527 ,  H04M3/53 ,  H04M7/00 ,  H04M7/12 ,  H04M11/00 ,  H04M11/06 ,  H04N7/14 ,  H04N7/15 ,  H04Q3/00 ,  H04Q3/58 ,  H04Q3/62 ,  H04Q3/72 ,  G06F17/60 ,  H04M3/00

CPC classification number: H04Q3/62 ,  G06F11/10 ,  G06F11/1008 ,  G06F11/2215 ,  G06Q10/107 ,  G11B20/1833 ,  H04L29/06 ,  H04L51/066 ,  H04L51/12 ,  H04L51/14 ,  H04M3/36 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42323 ,  H04M3/51 ,  H04M3/5125 ,  H04M3/5141 ,  H04M3/5158 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5232 ,  H04M3/5233 ,  H04M3/5237 ,  H04M3/5307 ,  H04M7/00 ,  H04M7/0003 ,  H04M7/0006 ,  H04M7/0009 ,  H04M7/003 ,  H04M7/006 ,  H04M7/12 ,  H04M2201/50 ,  H04M2203/4536 ,  H04M2242/22 ,  H04N7/148 ,  H04N7/15 ,  H04Q3/0029 ,  H04Q3/72 ,  H04Q2213/13072 ,  H04Q2213/13093 ,  H04Q2213/13103 ,  H04Q2213/13106 ,  H04Q2213/13141 ,  H04Q2213/13175 ,  H04Q2213/13204 ,  H04Q2213/1322 ,  H04Q2213/13299 ,  H04Q2213/13337 ,  H04Q2213/13389 ,  Y10S370/901 ,  Y10S379/90

Abstract: An Internet Protocol Network Telephony call center having a plurality of agents for serving clients also processes e-mails addresses to the call center, but not to specific agents. An e-mail server receives and routes the e-mail, and includes a router and a database storing skill set information regarding agents. The router extracts information from the e-mails, matches key words in the extracted information with key words from the skill sets, and routes the e-mails to appropriate agents having the necessary skills to respond to the service requirements in the e-mails.

Abstract translation: 具有用于服务客户端的多个代理的因特网协议网络电话呼叫中心还处理到呼叫中心的电子邮件地址，但不处理特定代理。 电子邮件服务器接收和路由电子邮件，并且包括路由器和存储有关代理的技能组信息的数据库。 路由器从电子邮件中提取信息，将提取的信息中的关键字与技能集中的关键字进行匹配，并将电子邮件路由到具有必要技能的适当代理人以响应电子邮件中的服务要求。

公开(公告)号：US06879586B2

公开(公告)日：2005-04-12

申请号：US09010894

申请日：1998-01-22

Applicant: Alec Miloslavsky ,  Jason Goecke ,  Vladimir N. Deryugin ,  Dmitry A. Torba ,  Igor Neyman ,  Oleg Turovsky

Inventor： Alec Miloslavsky ,  Jason Goecke ,  Vladimir N. Deryugin ,  Dmitry A. Torba ,  Igor Neyman ,  Oleg Turovsky

IPC: G06Q10/00 ,  H04L12/58 ,  H04M3/36 ,  H04M3/42 ,  H04M3/51 ,  H04M3/523 ,  H04M7/00 ,  H04M7/12 ,  H04N7/14 ,  H04N7/15 ,  H04Q3/00 ,  H04Q3/62 ,  H04Q3/72 ,  H04L12/66 ,  H04L12/28 ,  H04L12/56 ,  H04M3/00 ,  H04M5/00

CPC classification number: H04Q3/62 ,  G06Q10/107 ,  H04L51/14 ,  H04M3/36 ,  H04M3/42059 ,  H04M3/42323 ,  H04M3/51 ,  H04M3/5125 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5232 ,  H04M3/5233 ,  H04M3/5237 ,  H04M7/0033 ,  H04M7/0054 ,  H04M7/006 ,  H04M7/12 ,  H04M7/128 ,  H04M2203/4536 ,  H04M2242/22 ,  H04N7/148 ,  H04N7/15 ,  H04Q3/0029 ,  H04Q3/72 ,  H04Q2213/13072 ,  H04Q2213/13093 ,  H04Q2213/13103 ,  H04Q2213/13106 ,  H04Q2213/13141 ,  H04Q2213/13175 ,  H04Q2213/13204 ,  H04Q2213/1322 ,  H04Q2213/13299 ,  H04Q2213/13337 ,  H04Q2213/13389

Abstract: An IPNT call center is provided wherein agent's computers may be locally-connected to a managing computer on a local area network, or remote agents may act over the Internet with the managing computer. The managing computer establishes an IPNT call with each remote agent on duty, and then routes incoming IPNT calls to the remote agents by substituting an incoming call for an existing call without closing the existing call, thereby avoiding the necessity of establishing a new call with the remote computer for each call routed to the remote agent. In some embodiments the IPNT system is a part of a multimedia call center, wherein incoming calls may be either IPNT or plain old telephony service (POTS), and calls are routed to agents according to a set of business rules without regard to type.

Abstract translation: 提供IPNT呼叫中心，其中代理的计算机可以本地连接到局域网上的管理计算机，或者远程代理可以通过管理计算机在因特网上行动。 管理计算机与当前的每个远程代理建立IPNT呼叫，然后通过将呼入替换为现有呼叫而将接入的IPNT呼叫路由到现有呼叫，而不关闭现有呼叫，从而避免有必要建立新呼叫 远程计算机为每个呼叫路由到远程代理。 在一些实施例中，IPNT系统是多媒体呼叫中心的一部分，其中进入呼叫可以是IPNT或普通老式电话服务（POTS），并且根据一组业务规则将呼叫路由到代理，而不考虑类型。

公开(公告)号：US06735298B2

公开(公告)日：2004-05-11

申请号：US10234691

申请日：2002-09-03

Applicant: Igor Neyman ,  Michail Barskiy ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Valeriy Issayev ,  Andrei Petrov ,  Paul Karpenko

Inventor： Igor Neyman ,  Michail Barskiy ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Valeriy Issayev ,  Andrei Petrov ,  Paul Karpenko

IPC: H04M164

CPC classification number: H04M3/51 ,  H04M1/006 ,  H04M1/2473 ,  H04M1/57 ,  H04M1/663 ,  H04M3/02 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42323 ,  H04M3/42331 ,  H04M3/436 ,  H04M3/465 ,  H04M3/5183 ,  H04M3/5191 ,  H04M2201/42 ,  H04M2203/2044 ,  H04Q3/0029 ,  H04Q2213/13072 ,  H04Q2213/13093 ,  H04Q2213/13175 ,  H04Q2213/13204 ,  H04Q2213/1322 ,  H04Q2213/1328 ,  H04Q2213/13345 ,  H04Q2213/13349 ,  H04Q2213/13389

Abstract: A call center having agent stations comprising telephones connected to computer stations by a Telephone Application Programming Interface (TAPI)-compliant bridge has data pertaining to callers stored in a database on a local area network (LAN) to which the computer stations are also connected. Origination data for incoming calls, both conventional calls to the telephones and computer-simulated calls to the computer platforms, is used as a key to extract data pertaining to calls from the database for display on video display units (VDUs) of the computer workstations where the calls are terminated. In some cases, data is only extracted and displayed for calls from previously listed origination points.

Abstract translation: 具有由电话应用编程接口（TAPI）兼容电桥连接到计算机站的电话的代理站的呼叫中心具有与存储在计算机站也连接到的局域网（LAN）上的数据库中的呼叫者有关的数据。 用于来话呼叫的起始数据（对电话的传统呼叫）和对计算机平台的计算机模拟呼叫被用作提取与来自数据库的呼叫有关的数据的关键，以便在计算机工作站的视频显示单元（VDU）上显示， 呼叫被终止。 在某些情况下，仅提取和显示来自先前列出的发起点的呼叫数据。

公开(公告)号：US06597685B2

公开(公告)日：2003-07-22

申请号：US09010808

申请日：1998-01-22

Applicant: Alec Miloslavsky ,  Oleg Turovsky

Inventor： Alec Miloslavsky ,  Oleg Turovsky

IPC: H04L1266

CPC classification number: H04Q3/62 ,  G06Q10/107 ,  H04L29/06 ,  H04L51/14 ,  H04M3/36 ,  H04M3/42042 ,  H04M3/42314 ,  H04M3/42323 ,  H04M3/51 ,  H04M3/5125 ,  H04M3/5158 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5232 ,  H04M3/5233 ,  H04M3/5237 ,  H04M3/5307 ,  H04M7/00 ,  H04M7/003 ,  H04M7/0033 ,  H04M7/0054 ,  H04M7/006 ,  H04M7/12 ,  H04M7/128 ,  H04M2201/50 ,  H04M2203/4536 ,  H04M2242/22 ,  H04N7/148 ,  H04N7/15 ,  H04Q3/0029 ,  H04Q3/72 ,  H04Q2213/13072 ,  H04Q2213/13093 ,  H04Q2213/13103 ,  H04Q2213/13106 ,  H04Q2213/13141 ,  H04Q2213/13175 ,  H04Q2213/13204 ,  H04Q2213/1322 ,  H04Q2213/13299 ,  H04Q2213/13337 ,  H04Q2213/13385 ,  H04Q2213/13389 ,  Y10S379/90

Abstract: An Internet Protocol-capable call center system has a managing computer connected to a plurality of PCs at agent stations on a local area network. The managing computer is adapted to receive and route Internet Protocol Network Telephony calls to the agent stations according to predetermined routing rules. A statistics server (stat-server) in the call center provides status of call center objects, among multiple status possibilities, to requesting applications in the processes of routing calls. Requesting applications, in addition to requests for object states, provide priority indications of object states desired. The stat-server provides the highest priority state to a requesting application. In the absence of a priority indication the stat-server provides status of objects according to a default indication.

Abstract translation: 具有因特网协议的呼叫中心系统具有连接到局域网上的代理站处的多个PC的管理计算机。 管理计算机适于根据预定的路由规则接收和路由到代理站的因特网协议网络电话呼叫。 呼叫中心的统计服务器（stat-server）提供了多个状态可能性中的呼叫中心对象的状态，以便在路由呼叫的过程中请求应用。 除请求对象状态之外，请求应用程序提供了所需对象状态的优先指示。 stat-server向请求应用程序提供最高优先级状态。 在没有优先级指示的情况下，stat-server根据默认指示提供对象的状态。

公开(公告)号：US06418146B1

公开(公告)日：2002-07-09

申请号：US09549449

申请日：2000-04-14

Applicant: Alec Miloslavsky

Inventor： Alec Miloslavsky

IPC: H04B700

CPC classification number: H04L29/06 ,  H04L67/04 ,  H04L69/329 ,  H04M3/5191 ,  H04M2207/206 ,  H04W40/00

Abstract: A wireless access protocol service provider (WAP-SP), providing access to Internet data for WAP-enabled appliances is enhanced with software for facilitating telephony calls, enabling, for example, connection of a user of the WAP-enabled appliance, communicating with a Web site through the WAP-SP, to an agent of an enterprise that hosts the Web site.

Abstract translation: 用于促进电话呼叫的软件增强了为WAP功能的设备提供对因特网数据的访问的无线接入协议服务提供商（WAP-SP），使得例如能够连接具有WAP功能的设备的用户，与 通过WAP-SP的网站，托管网站的企业的代理。