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公开(公告)号：US11916687B2
公开(公告)日：2024-02-27
申请号：US17443950
申请日：2021-07-28
Applicant: Zoom Video Communications, Inc.
Inventor： Nick Swerdlow
CPC classification number: H04L12/1818 , G06N20/00 , G10L15/1815 , H04L12/1831 , G10L2015/088
Abstract: A conference system automatically detects a topic in a discussion between two or more participants in a conference based on a real-time transcription of an audio component of the conference. The conference system determines that the discussion is a side conversation based on a determination that the topic is not related to any discussion points of the conference. The conference system determines which participants are related to the side conversation and schedules a future conference between these participants. The conference system generates one or more discussion points for the future conference based on the topic.
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公开(公告)号：US11863333B2
公开(公告)日：2024-01-02
申请号：US17472031
申请日：2021-09-10
Applicant: Zoom Video Communications, Inc.
Inventor： Nick Swerdlow
IPC: H04L12/18 , H04L12/58 , H04L51/046
CPC classification number: H04L12/1818 , H04L12/1822 , H04L51/046
Abstract: A conference system obtains information associated with a conference that is in progress. The conference system transmits a graphical output associated with the conference to a client device for display. Prior to the client device joining the conference, the conference system receives a message to initiate a communication with a participant device that is present in the conference. The conference system grants the client device access to an in-conference communication application associated with the conference in progress to communicate with the participant device without the client device having to join the conference.
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公开(公告)号：US20230291831A1
公开(公告)日：2023-09-14
申请号：US18319777
申请日：2023-05-18
Applicant: Zoom Video Communications, Inc.
Inventor： Nick Swerdlow
IPC: H04M3/42 , G06V40/16 , H04L65/1104 , H04L65/1096 , H04M3/51 , H04M3/58 , H04N7/18
CPC classification number: H04M3/42365 , G06V40/166 , H04L65/1104 , H04L65/1096 , H04M3/5175 , H04M3/58 , H04N7/183 , H04M2201/41
Abstract: Video-assisted presence detection is used to enhance a user experience in telephony communications. Image data, video data, or both, from a camera are used to determine whether a user is present at their device before a call is transferred to him or her. The video-assisted presence detection can be implemented based on a privacy setting. For example, one implementation allows a system to have partial access to a detector to detect user presence without capturing facial information, and without identifying that person. Another implementation allows the system to have partial access to the detector to detect user presence without having access to a video feed of the detector.
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公开(公告)号：US20230078792A1
公开(公告)日：2023-03-16
申请号：US17472023
申请日：2021-09-10
Applicant: Zoom Video Communications, Inc.
Inventor： Nick Swerdlow
Abstract: A conferencing system transmits a first graphical output associated with a conference to a client device for display without requiring the client device to connect to the conference. Prior to the client device connecting to the conference, the conferencing system receives a request for participant information of the conference. The conferencing system determines the participant information based on the request. The conferencing system transmits a second graphical output to the client device to display the participant information on a display of the client device.
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公开(公告)号：US20230033092A1
公开(公告)日：2023-02-02
申请号：US17444050
申请日：2021-07-29
Applicant: Zoom Video Communications, Inc.
Inventor： Nick Swerdlow
Abstract: Time allotments for a list of topics are intelligently determined for a future conference and included in a schedule item for the future conference. The list of topics is detected and used to retrieve historical conference data from one or more data stores. The historical conference data indicates talk times for various participants and/or topics and is used to determine time allotments for the topics of the list of topics. The schedule item for the future conference is then updated to include those determined time allotments.
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Patent Agency Ranking
公开(公告)号：US12177385B2
公开(公告)日：2024-12-24
申请号：US17510565
申请日：2021-10-26
Applicant: Zoom Video Communications, Inc.
Inventor： Nick Swerdlow
Abstract: A communication directed to a recipient is stored in a message box of the recipient. A forwardee is identified based on an analysis of the communication. A request is received to transmit the communication to the forwardee. The communication is forwarded to a message box of the forwardee.
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公开(公告)号：US12015740B2
公开(公告)日：2024-06-18
申请号：US17443951
申请日：2021-07-28
Applicant: Zoom Video Communications, Inc.
Inventor： Nick Swerdlow
CPC classification number: H04M3/53333 , H04M3/382 , H04M3/5307 , H04M3/537 , H04M2203/256
Abstract: A shared device voicemail box can be accessed from a device that is an unauthenticated device without a user-specific security credential. The device obtains an image via a camera of the device and transmits a request to a server. The request includes a unique code based on the image. The device accesses the voicemail box based on an access grant received from the server. Using the obtained image, a non-registered user of a telephony system can access a secured voicemail box.
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公开(公告)号：US20240146846A1
公开(公告)日：2024-05-02
申请号：US17977725
申请日：2022-10-31
Applicant: Zoom Video Communications, Inc.
Inventor： Nick Swerdlow
Abstract: A portion of an audio stream representing speech of a conference participant is filtered based on a determination that the portion of the audio stream corresponds to a predefined sensitive topic. An audio stream representing speech of a user of a participant device connected to a conference is obtained. First hash values are determined for portions of the speech. A determination is made, by comparing the first hash values against second hash values for records of a data store, that a portion of the speech corresponds to a predefined sensitive topic indicated within the records. A filter is applied against the portion of the speech to produce a modified audio stream within which the predefined sensitive topic is sanitized. An output, within the conference, of the modified audio stream is then caused in place of the audio stream.
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公开(公告)号：US20240098178A1
公开(公告)日：2024-03-21
申请号：US18521580
申请日：2023-11-28
Applicant: Zoom Video Communications, Inc.
Inventor： Nick Swerdlow
CPC classification number: H04M3/42059 , G10L15/26 , H04M3/5175 , H04M3/5183 , H04M2201/40 , H04M2201/42 , H04M2203/6045
Abstract: Conference item selection is automated by a server that retrieves one or more items from a data store based on a determination that the text includes one or more keywords or a change in the subject of the call. The keywords can include phrases. The retrieved items include one or more of scripts, articles, manuals, daily bulletins regarding a system state, or any resource that can be used to assist with a customer call or interaction. The software running on the server generates a user interface (UI) output based on the retrieve items, and transmits the UI output to an agent device. Software running on the agent device receives the UI output and displays the retrieved items on a display of the agent device.
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公开(公告)号：US20240056528A1
公开(公告)日：2024-02-15
申请号：US18495364
申请日：2023-10-26
Applicant: Zoom Video Communications, Inc.
Inventor： Nick Swerdlow
CPC classification number: H04M3/533 , H04M3/42195
Abstract: A callback action is enabled for a first user in association with a voice message (VM) that is in a shared VM inbox. A determination is made that the VM is not responded to within a response time. Responsive to determining that the VM is not responded to within the response time, the VM is reassigned from the first user to a second user. Responsive to reassigning the VM from the first user to the second user, the callback action is enabled for the second user and is disabled for the first user.
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