公开(公告)号：US20150010134A1

公开(公告)日：2015-01-08

申请号：US13936227

申请日：2013-07-08

Applicant: NICE-SYSTEMS LTD

Inventor： Omer EREL ,  Shay Levy ,  Dmitri Volsky

IPC: H04M3/493

CPC classification number: H04M3/4936 ,  H04M3/42068 ,  H04M2203/551

Abstract: A method for responding to calls in an Interactive Voice Response system (IVR) of an organization, the method comprising receiving in an IVR a call from a customer of the organization, activating a response in the IVR based at least on former interactions with the organization, and wherein the IVR is a computerized system comprising at least one processor, and an apparatus for performing the same.

Abstract translation: 一种用于响应组织的交互式语音响应系统（IVR）中的呼叫的方法，所述方法包括：在IVR中接收来自所述组织的客户的呼叫，至少基于与所述组织的以前的交互来激活所述IVR中的响应 ，并且其中所述IVR是包括至少一个处理器的计算机化系统，以及用于执行所述处理器的装置。

公开(公告)号：US20140270118A1

公开(公告)日：2014-09-18

申请号：US13802839

申请日：2013-03-14

Applicant: NICE-SYSTEMS LTD

Inventor： Efim KOLODIZNER ,  Shay LEVY ,  Tal ZUR

IPC: H04M3/53

CPC classification number: H04M3/53 ,  H04M3/42221 ,  H04M3/42314 ,  H04M7/0012 ,  H04M7/0078 ,  H04M2203/558

Abstract: A method for fault-tolerant recording of calls of a PBX, comprising concurrently receiving metadata of calls of a PBX by a plurality of computerized apparatuses, generating unique identifiers for each of the calls such the unique identifiers that are common between the plurality of the computerized apparatuses, activating a first computerized apparatus to control recordings of contents of the calls and assigning the recording with the unique identifiers respective to the calls, operating the computerized apparatuses to receive feedbacks of activities of the recordings, where the feedbacks comprise the assigned unique identifiers and in case of a failure of the first computerized apparatus, activating a second computerized apparatus to maintain the recordings that were controlled by the first computerized apparatus.

Abstract translation: 一种用于对PBX的呼叫进行容错记录的方法，包括由多个计算机化设备同时接收PBX的呼叫的元数据，为每个呼叫生成唯一标识符，例如在多个计算机化设备 设备，激活第一计算机化设备以控制呼叫内容的记录，并用与呼叫相对应的唯一标识符分配记录，操作计算机化设备以接收记录活动的反馈，其中反馈包括分配的唯一标识符， 在第一计算机化装置发生故障的情况下，激活第二计算机化装置以维持由第一计算机化装置控制的记录。

公开(公告)号：US20140257820A1

公开(公告)日：2014-09-11

申请号：US13792082

申请日：2013-03-10

Applicant: NICE-SYSTEMS LTD

Inventor： Ronen LAPERDON ,  Moshe Wasserblat ,  Tzach Ashkenazi ,  Ido David David ,  Oren Pereg

IPC: G10L25/63

CPC classification number: G10L25/63

Abstract: The subject matter discloses a computerized method for real time emotion detection in audio interactions comprising: receiving at a computer server a portion of an audio interaction between a customer and an organization representative, the portion of the audio interaction comprises a speech signal; extracting feature vectors from the speech signal; obtaining a statistical model; producing adapted statistical data by adapting the statistical model according to the speech signal using the feature vectors extracted from the speech signal; obtaining an emotion classification model; and producing an emotion score based on the adapted statistical data and the emotion classification model, said emotion score represents the probability that the speaker that produced the speech signal is in an emotional state.

Abstract translation: 主题公开了一种用于音频交互中的实时情感检测的计算机化方法，包括：在计算机服务器处接收客户与组织代表之间的音频交互的一部分，音频交互的该部分包括语音信号; 从语音信号中提取特征向量; 获得统计模型; 通过使用从语音信号提取的特征向量，根据语音信号调整统计模型来产生适应的统计数据; 获得情感分类模型; 并且基于适应的统计数据和情感分类模型产生情绪评分，所述情绪评分表示产生语音信号的说话者处于情感状态的概率。

公开(公告)号：US20140106776A1

公开(公告)日：2014-04-17

申请号：US14048489

申请日：2013-10-08

Applicant: NICE-SYSTEMS LTD.

Inventor： Moshe LEVIN ,  Avraham Freedman

IPC: H04W64/00 ,  H04W4/02

CPC classification number: H04W4/028 ,  G01S5/0252 ,  G01S5/0294 ,  G01S11/026 ,  H04W4/029 ,  H04W28/04 ,  H04W64/006

Abstract: A system and method for estimating velocity of a mobile station in a wireless communication system using time-frequency signal processing and a geographical database. The geographical database is used for prediction of ray trajectory and ray power to provide an estimate of propagation delay associated with database points.

Abstract translation: 一种用于使用时频信号处理和地理数据库估计无线通信系统中的移动台的速度的系统和方法。 地理数据库用于预测射线轨迹和射线功率，以提供与数据库点相关联的传播延迟的估计。

公开(公告)号：US20040193740A1

公开(公告)日：2004-09-30

申请号：US10766851

申请日：2004-01-30

Applicant: Nice Systems Ltd.

Inventor： Yehoshaphat Kasmirsky ,  Ilan Kor ,  Avishai Elazar

IPC: G06F003/00

CPC classification number: G06F17/30029 ,  G06F3/0601 ,  G06F17/30017 ,  G06F17/30038 ,  G06F2003/0697

Abstract: A system and method for data management according to the content of the data. The present invention enables data to be stored in one of a plurality of different storage options according to at least one characteristic of the data, in which the at least one characteristic is related to the content of the data. The present invention comprises a rule-based storage management mechanism for the processes of archiving and/or retrieving data. It should be noted that at least one storage option according to the present invention is optionally deletion and/or destruction of the data, such that the data may optionally be removed from storage media or may optionally not be stored initially on the storage media. Optionally and more preferably, the data is stored for a time interval according to the at least one characteristic of the data. Most preferably, the data is moved to a different type of storage option after an event occurs, for example the time interval has elapsed.

公开(公告)号：US10803241B2

公开(公告)日：2020-10-13

申请号：US14980056

申请日：2015-12-28

Applicant: NICE-SYSTEMS LTD.

Inventor： Hila Weisman ,  Peter Izsak ,  Inna Achlow ,  Victor Shafran

IPC: G06F40/30 ,  G06F40/211 ,  G06F40/284 ,  G06F40/232 ,  G06F40/157 ,  G06F40/242 ,  G06F40/253

Abstract: Systems and methods for text normalization in a plurality of noisy channels receive a text entry and channel origin data of the text entry; determine whether the text entry matches an in-vocabulary (IV) entry or whether the text entry is an out-of-vocabulary (OOV) entry; if the text entry is determined to have a matching IV entry, output the matching IV entry, and if the text entry is determined to be an OOV entry, implement a channel-specific error-type adapter framework based on the channel origin data, wherein the channel-specific error-type adapter framework is optimized for a specific channel from which the text entry originated; normalize the text entry using the channel-specific error-type adapter framework; and output one or more candidate normalized forms of the text entry.

公开(公告)号：US10397590B2

公开(公告)日：2019-08-27

申请号：US15368720

申请日：2016-12-05

Applicant: NICE-SYSTEMS LTD

Inventor： Yaron Cohen ,  Tal Zur ,  Oren Winkler ,  Boris Katzman ,  Oren Feld

IPC: H04N19/40 ,  H04N21/2343

Abstract: A recording server and method for recording and modifying a video dataset, the recording server including a memory storing a code, and at least one processor configured to execute the code, wherein the code includes instructions for receiving a video dataset including an initial fully-coded frame and subsequent plurality of partially-coded frames, selecting at least one of the plurality of partially-coded frames, for replacement of each of the selected frames with a corresponding fully-coded frame, and for each selected partially-coded frame, calculating the corresponding fully-coded frame and replacing the selected partially-coded frame with the calculated corresponding fully-coded frame.

公开(公告)号：US09928516B2

公开(公告)日：2018-03-27

申请号：US14340617

申请日：2014-07-25

Applicant: NICE-SYSTEMS LTD.

Inventor： Suzanne Catherine Weller

IPC: G06F17/18 ,  G06F19/00 ,  G06Q30/02 ,  G06F17/30 ,  G06F17/24

CPC classification number: G06Q30/0201 ,  G06F17/248 ,  G06F17/30

Abstract: A computer implemented method and system for analyzing a set of data records is provided. Each data record comprises a value for each of a plurality of variables and the method comprises receiving a selection of a variable of interest from the plurality of variables; analyzing values in the data records of at least one variable of the plurality of variables other than the variable of interest; and using the analysis to create a statistical description of said at least one variable. The statistical description is then used to populate at least one template natural language description of a relationship between the variable of interest, or a value or range of values of the variable of interest, and the variable to which the statistical description applies.

公开(公告)号：US09928251B2

公开(公告)日：2018-03-27

申请号：US15271900

申请日：2016-09-21

Applicant: NICE-SYSTEMS LTD.

Inventor： Roi Amir ,  Dan Sharon ,  Eyal Strassburg

IPC: G06F17/30

CPC classification number: G06F17/30165 ,  G06F17/3012 ,  G06F17/30194 ,  G06F17/30598

Abstract: A generic categorization method may include receiving interaction data on a distributed computing system operating on a plurality of computing nodes. The distributed computing system may distribute the received interaction data across the plurality of nodes. On each node, categorization rules may be applied to the interaction data via parallel processing. The results, which may include a category associated with each interaction, may be written to a distributed storage system. A user interface may allow a user to define the categorization rules and schemas of interaction data.

公开(公告)号：US09854208B2

公开(公告)日：2017-12-26

申请号：US14142854

申请日：2013-12-29

Applicant: NICE-SYSTEMS LTD.

Inventor： Yaron Shmueli

IPC: H04W24/00 ,  H04W4/00 ,  H04W64/00 ,  H04W12/08 ,  G01S3/02 ,  G06F7/04 ,  H04N7/18 ,  G06K9/00 ,  H04W4/04 ,  G08B13/196

CPC classification number: H04N7/181 ,  G06K9/00671 ,  G08B13/19645 ,  G08B13/1966 ,  H04N7/188 ,  H04W4/043

Abstract: A system and method for detecting an object of interest. An embodiment of a system or method may include receiving an indication an object of interest is present in a first area; obtaining, at the first area, a first set of unique characteristics of a respective set of mobile communication devices; receiving an indication the object of interest is present in a second area; obtaining, at the second area, a second set of characteristics of a respective second set of mobile communication devices; and associating a unique characteristic of a mobile communication device with the object of interest based on the first and second sets of characteristics.