公开(公告)号：US09928251B2

公开(公告)日：2018-03-27

申请号：US15271900

申请日：2016-09-21

Applicant: NICE-SYSTEMS LTD.

Inventor： Roi Amir ,  Dan Sharon ,  Eyal Strassburg

IPC: G06F17/30

CPC classification number: G06F17/30165 ,  G06F17/3012 ,  G06F17/30194 ,  G06F17/30598

Abstract: A generic categorization method may include receiving interaction data on a distributed computing system operating on a plurality of computing nodes. The distributed computing system may distribute the received interaction data across the plurality of nodes. On each node, categorization rules may be applied to the interaction data via parallel processing. The results, which may include a category associated with each interaction, may be written to a distributed storage system. A user interface may allow a user to define the categorization rules and schemas of interaction data.

公开(公告)号：US10019680B2

公开(公告)日：2018-07-10

申请号：US14551090

申请日：2014-11-24

Applicant: NICE-SYSTEMS LTD.

Inventor： Dan Sharon ,  Eitan Kovacs ,  Igor Cher

IPC: G06Q10/00 ,  G06Q10/06

CPC classification number: G06Q10/063 ,  G06Q10/06393 ,  G06Q30/016

Abstract: A computing device including a processor and memory may receive input from a user to define one or more sequence types, each sequence type based on a time frame. A distributed computing system may receive interaction data on a plurality of computing nodes and describing an interaction event between a customer and an agent. The one or more computing nodes may associate the received interaction event with the customer's identifier in a customer history table, wherein the customer history table stores historical interaction events for the customer. Further, the computing nodes may assign the received interaction event to a sequence, based on the defined one or more sequence types.

公开(公告)号：US09489445B2

公开(公告)日：2016-11-08

申请号：US13799915

申请日：2013-03-13

Applicant: NICE-SYSTEMS LTD.

Inventor： Roi Amir ,  Dan Sharon ,  Eyal Strassburg

IPC: G06F17/30

CPC classification number: G06F17/30165 ,  G06F17/3012 ,  G06F17/30194 ,  G06F17/30598

Abstract: A generic categorization method may include receiving interaction data on a distributed computing system operating on a plurality of computing nodes. The distributed computing system may distribute the received interaction data across the plurality of nodes. On each node, categorization rules may be applied to the interaction data via parallel processing. The results, which may include a category associated with each interaction, may be written to a distributed storage system. A user interface may allow a user to define the categorization rules and schemas of interaction data.

Abstract translation: 通用分类方法可以包括在多个计算节点上操作的分布式计算系统上接收交互数据。 分布式计算系统可以在多个节点之间分配所接收的交互数据。 在每个节点上，分类规则可以通过并行处理应用于交互数据。 可以将包括与每个交互相关联的类别的结果写入分布式存储系统。 用户界面可以允许用户定义交互数据的分类规则和模式。

公开(公告)号：US20140280172A1

公开(公告)日：2014-09-18

申请号：US13799915

申请日：2013-03-13

Applicant: NICE-SYSTEMS LTD.

Inventor： Roi Amir ,  Dan Sharon ,  Eyal Strassburg

IPC: G06F17/30

CPC classification number: G06F17/30165 ,  G06F17/3012 ,  G06F17/30194 ,  G06F17/30598

Abstract: A generic categorization method may include receiving interaction data on a distributed computing system operating on a plurality of computing nodes. The distributed computing system may distribute the received interaction data across the plurality of nodes. On each node, categorization rules may be applied to the interaction data via parallel processing. The results, which may include a category associated with each interaction, may be written to a distributed storage system. A user interface may allow a user to define the categorization rules and schemas of interaction data.

Abstract translation: 通用分类方法可以包括在多个计算节点上操作的分布式计算系统上接收交互数据。 分布式计算系统可以在多个节点之间分配所接收的交互数据。 在每个节点上，分类规则可以通过并行处理应用于交互数据。 可以将包括与每个交互相关联的类别的结果写入分布式存储系统。 用户界面可以允许用户定义交互数据的分类规则和模式。