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    INITIATING A SERVER-DIRECTED COMMUNICATION SESSION
    31.
    发明申请
    INITIATING A SERVER-DIRECTED COMMUNICATION SESSION 审中-公开
    启动一个服务器指导的通信会议

    公开(公告)号：US20160373491A1

    公开(公告)日：2016-12-22

    申请号：US15253266

    申请日：2016-08-31

    Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.

    Inventor： Steven A. Siegel ,  Reuben Klein ,  Karen Mullis

    IPC: H04L29/06

    CPC classification number: H04L65/1069 ,  H04L61/1541 ,  H04L65/1006 ,  H04L65/1016 ,  H04L65/105 ,  H04L67/16

    Abstract: A method includes sending, from a first device while the first device is coupled to a second device, a signal to a third device to request a server to host a server-directed service. The signal is sent as part of a communication session. The server is independent of a path of the communication session. The method also includes receiving an instruction from the third device to enable access to the server-directed service.

    Abstract translation: 一种方法包括在第一设备耦合到第二设备时从第一设备发送到第三设备的信号，以请求服务器主持服务器引导的服务。 信号作为通信会话的一部分发送。 服务器独立于通信会话的路径。 该方法还包括从第三设备接收指令以允许对服务器引导的服务的访问。

    Service Creation and Management
    32.
    发明申请
    Service Creation and Management 审中-公开
    服务创建和管理

    公开(公告)号：US20160085576A1

    公开(公告)日：2016-03-24

    申请号：US14493781

    申请日：2014-09-23

    Applicant: AT&T Intellectual Property I, L.P.

    Inventor： Walter Cooper Chastain ,  Frank Cariello ,  Reuben Klein ,  Paul Edward Smith, JR.

    IPC: G06F9/455 ,  H04L12/911

    CPC classification number: G06F9/45558 ,  G06F9/45533 ,  G06F9/45537 ,  G06F9/50 ,  G06F9/5077 ,  G06F2009/45562 ,  G06F2009/4557 ,  G06F2009/45595

    Abstract: Concepts and technologies are disclosed herein for service creation and management. A processor can detect an event relating to a service, and access a service creation database to identify a recipe associated with the service. The recipe can define a resource to be used to provide the service. The processor can access an inventory to determine if the resource is available, identify a service control to control the service, instruct an infrastructure control to allocate virtual machines to host components of the service, and issue instructions to the service control. The instructions can instruct the service control to load service functions to the virtual machines.

    Abstract translation: 这里公开了用于服务创建和管理的概念和技术。 处理器可以检测与服务相关的事件，并且访问服务创建数据库以识别与服务相关联的配方。 配方可以定义要用于提供服务的资源。 处理器可以访问清单以确定资源是否可用，识别服务控制以控制服务，指示基础设施控制将虚拟机分配到主机服务组件，并向服务控制发出指令。 指令可以指示服务控制将服务功能加载到虚拟机。

    Systems, Methods, and Computer Readable Storage Devices for Providing Third Party Application Service Providers With Access to Subscriber Information
    33.
    发明申请
    Systems, Methods, and Computer Readable Storage Devices for Providing Third Party Application Service Providers With Access to Subscriber Information 审中-公开
    系统，方法和计算机可读存储设备，为第三方应用服务提供商提供访问用户信息

    公开(公告)号：US20150178324A1

    公开(公告)日：2015-06-25

    申请号：US14134126

    申请日：2013-12-19

    Applicant: AT&T Intellectual Property I, L.P.

    Inventor： Sangar Dowlatkhah ,  Reuben Klein ,  Venson Shaw

    IPC: G06F17/30

    CPC classification number: G06F17/30289 ,  G06F17/30575 ,  H04W8/20

    Abstract: A service-related repository provides access to subscriber information to third party application service providers without providing the third party application service providers with access to a main network repository. The service-related repository stores subscriber information in a standardized format and in a format tailored for each third party application service provider. The subscriber information stored within the service-related repository mirrors network subscriber information stored within the main network repository. The main network repository is distinct from a secondary repository that includes the service-related repository. The secondary repository also includes a subscriber-related repository for storing the subscriber information in a standardized format

    Abstract translation: 服务相关存储库提供对第三方应用服务提供商的用户信息的访问，而不向第三方应用服务提供商提供对主网络存储库的访问。 服务相关存储库以用于每个第三方应用服务提供商的标准格式和格式存储订户信息。 存储在服务相关存储库内的用户信息反映存储在主网络存储库内的网络用户信息。 主网络存储库与包含服务相关存储库的辅助存储库不同。 辅助存储库还包括用户存储库，用于以标准格式存储用户信息

    Creating and Using Service Control Functions
    36.
    发明申请
    Creating and Using Service Control Functions 审中-公开

    公开(公告)号：US20190334776A1

    公开(公告)日：2019-10-31

    申请号：US16504592

    申请日：2019-07-08

    Applicant: AT&T Intellectual Property I, L.P.

    Inventor： Walter Cooper Chastain ,  Reuben Klein ,  Dean Bragg ,  John Oetting ,  Frank Cariello ,  Paul Edward Smith, JR.

    IPC: H04L12/24

    Abstract: Concepts and technologies are disclosed herein for creating and using service control functions. The service control functions can detect a message via an adapter function. The message can relate to a service controlled by the service control functions. Service policies can be accessed. The service policies can include message handling policies and can be accessed to determine if a policy relating to the message exists. If a determination is made that the policy exists, the message and the policy can be analyzed to determine an action to take with respect to the message, and the action can be initiated.

    Service Creation and Management
    37.
    发明申请
    Service Creation and Management 审中-公开

    公开(公告)号：US20190004848A1

    公开(公告)日：2019-01-03

    申请号：US16104914

    申请日：2018-08-19

    Applicant: AT&T Intellectual Property I, L.P.

    Inventor： Walter Cooper Chastain ,  Frank Cariello ,  Reuben Klein ,  Paul Edward Smith, JR.

    IPC: G06F9/455 ,  G06F9/50

    Abstract: Concepts and technologies are disclosed herein for service creation and management. A processor can detect an event relating to a service, and access a service creation database to identify a recipe associated with the service. The recipe can define a resource to be used to provide the service. The processor can access an inventory to determine if the resource is available, identify a service control to control the service, instruct an infrastructure control to allocate virtual machines to host components of the service, and issue instructions to the service control. The instructions can instruct the service control to load service functions to the virtual machines.

    System and method for analytics with automated whisper mode
    38.
    发明授权
    System and method for analytics with automated whisper mode 有权

    公开(公告)号：US10122857B2

    公开(公告)日：2018-11-06

    申请号：US15860066

    申请日：2018-01-02

    Applicant: AT&T Intellectual Property I, L.P.

    Inventor： Reuben Klein ,  Mazin E. Gilbert

    IPC: H04M3/00 ,  H04M5/00 ,  H04M1/64 ,  H04M3/51 ,  H04L12/58 ,  H04L12/18 ,  H04M7/12

    Abstract: A service session is facilitated via a packet switched network; in the service session, user equipment participates in an interactive communication exchange with an agent via a first interaction mode, and the interactive communication exchange is based on a user inquiry. The interactive communication exchange is monitored and a determination is made that a consultation service would facilitate resolution of the user inquiry. A service resource is associated with the service session responsive to determining that the consultation service would facilitate the resolution; the service resource provides consultation to the agent via a second interaction mode without exposing the consultation to the user equipment. The consultation elevates an experience level employed in the first service session towards resolution of the user inquiry.

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