公开(公告)号：US09686402B2

公开(公告)日：2017-06-20

申请号：US14865779

申请日：2015-09-25

Applicant: GLOBAL TEL*LINK CORP.

Inventor： Stephen Lee Hodge

IPC: H04M3/16 ,  H04M3/38 ,  H04M1/67 ,  H04M3/22 ,  H04M1/673 ,  H04M3/42 ,  G10L15/08 ,  H04L12/28 ,  H04L29/06 ,  H04M1/677 ,  H04M7/12 ,  H04M17/00 ,  H04W28/18 ,  H04W12/08 ,  H04W12/10 ,  H04W12/06

CPC classification number: H04M3/382 ,  G10L15/08 ,  G10L15/083 ,  G10L2015/088 ,  H04L12/28 ,  H04L63/083 ,  H04L63/0861 ,  H04L63/126 ,  H04M1/67 ,  H04M1/673 ,  H04M1/677 ,  H04M3/2218 ,  H04M3/2281 ,  H04M3/38 ,  H04M3/385 ,  H04M3/4211 ,  H04M3/42221 ,  H04M7/1295 ,  H04M17/305 ,  H04M2201/40 ,  H04M2201/41 ,  H04M2203/6054 ,  H04M2242/12 ,  H04W12/06 ,  H04W12/08 ,  H04W12/10 ,  H04W28/18

Abstract: A secure telephone call management system is provided for authenticating users of a telephone system in an institutional facility. Authentication of the users of the telephone call management system is accomplished by using a personal identification number, biometric means, and/or radio frequency means. The secure telephone call management system includes accounting software capable of limiting access to the system based on funds in a user's account, and includes management software capable of implementing widespread or local changes to the system. The system monitors a conversation in the telephone call to detect a presence of a first characteristic in audio of the conversation, and terminates the telephone call if the first characteristic does not match a second characteristic of biometric information of a user or a called party.

公开(公告)号：US20170149947A1

公开(公告)日：2017-05-25

申请号：US14948416

申请日：2015-11-23

Applicant: International Business Machines Corporation

Inventor： Ramakrishna J. Gorthi ,  Chandrajit G. Joshi ,  Romil J. Shah

IPC: H04M1/64 ,  H04M1/57 ,  G10L17/16 ,  G10L17/00 ,  H04M1/656

CPC classification number: H04M1/645 ,  G10L15/26 ,  G10L17/00 ,  G10L17/005 ,  G10L17/02 ,  G10L17/06 ,  G10L17/16 ,  G10L17/22 ,  G10L25/51 ,  H04M1/274508 ,  H04M1/573 ,  H04M1/656 ,  H04M1/72519 ,  H04M3/42025 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42221 ,  H04M3/42357 ,  H04M2201/40 ,  H04M2201/41 ,  H04M2250/60 ,  H04M2250/68 ,  H04M2250/74

Abstract: A computer detects a connected voice or video call between participants and records a brief media sample. Speech recognition is utilized to determine when the call is connected as well as to transcribe the content of the audio portion of the media sample. The recorded media sample and transcribed content is associated with the connected voice or video call such that a user may reference it at a later point. The computer additionally suggests creating or editing contact information associated with the participants of the connected voice or video call based on the transcribed content.

公开(公告)号：US20170134568A1

公开(公告)日：2017-05-11

申请号：US15414592

申请日：2017-01-24

Applicant: Cyara Solutions Pty Ltd.

Inventor： Alok Kulkarni

IPC: H04M3/22 ,  H04M3/28 ,  H04M3/51 ,  H04M3/527

CPC classification number: H04M3/2227 ,  G10L17/00 ,  G10L17/02 ,  G10L17/04 ,  G10L17/22 ,  H04M3/2218 ,  H04M3/28 ,  H04M3/323 ,  H04M3/5175 ,  H04M3/5183 ,  H04M3/527 ,  H04M2201/41 ,  H04M2203/6054

Abstract: A system for automated adaptation and improvement of speaker authentication in a voice biometric system environment, comprising a speech sample collector, a target selector, a voice analyzer, a voice data modifier, and a call flow creator. The speech sample collector retrieves speech samples from a database of enrolled participants in a speaker authentication system. The target selector selects target users that will be used to test the speaker authentication system. The voice analyzer extracts a speech component data set from each of the speech samples. The call flow creator creates a plurality of call flows for testing the speaker authentication system, each call flow being either an impostor call flow or a legitimate call flow. The call flows created by the call flow creator are used to test the speaker authentication system.

公开(公告)号：US20170118335A1

公开(公告)日：2017-04-27

申请号：US14922465

申请日：2015-10-26

Applicant: AT&T INTELLECTUAL PROPERTY I, LP

Inventor： Kim Brackett ,  LIAQAT ALI ,  WILLIAM MORRIS, IV

IPC: H04M3/436

CPC classification number: H04M3/436 ,  H04L51/32 ,  H04M1/663 ,  H04M1/72519 ,  H04M1/72583 ,  H04M3/42059 ,  H04M3/42153 ,  H04M3/4365 ,  H04M2201/40 ,  H04M2201/41 ,  H04M2250/12 ,  H04M2250/74

Abstract: Aspects of the subject disclosure may include, for example, a method in which a device comprising a processor detects a communication session between a calling device and a called device, and receives a motion signal from the called device; the motion signal is generated at a motion sensor of the called device during or after the communication session. The device analyzes the motion signal to determine whether a portion of the motion signal corresponds to a preselected motion of the called device and whether a subsequent call from the calling device accordingly is to be blocked. Responsive to a determination that the subsequent call is to be blocked, the device also updates a list of blocked caller identifiers associated with the called device to add an identifier associated with the calling device. Other embodiments are disclosed.

公开(公告)号：US20170111504A1

公开(公告)日：2017-04-20

申请号：US15390651

申请日：2016-12-26

Applicant: III Holdings 1, LLC

Inventor： Chin H. Khor ,  Marcel Leyva ,  Vernon Marshall

IPC: H04M3/51 ,  G10L17/02 ,  G10L17/26 ,  G10L25/63

CPC classification number: H04M3/5175 ,  G06Q30/016 ,  G06Q30/02 ,  G10L17/00 ,  G10L17/02 ,  G10L17/26 ,  G10L25/48 ,  G10L25/63 ,  H04M3/2281 ,  H04M3/51 ,  H04M2201/18 ,  H04M2201/40 ,  H04M2201/41 ,  H04M2203/301 ,  H04M2203/401

Abstract: One-to-many comparisons of callers' words and/or voice prints with known words and/or voice prints to identify any substantial matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract different words, such as words of anger. The system may also segment at least a portion of the customer's voice to create a tone profile, and it formats the segmented words and tone profiles for network transmission to a server. The server compares the customer's words and/or tone profiles with multiple known words and/or tone profiles stored on a database to determine any substantial matches. The identification of any matches may be used for a variety of purposes, such as providing representative feedback or customer follow-up.

公开(公告)号：US09570079B1

公开(公告)日：2017-02-14

申请号：US15201937

申请日：2016-07-05

Applicant: International Business Machines Corporation

Inventor： Ramakrishna J. Gorthi ,  Chandrajit G. Joshi ,  Romil J. Shah

IPC: G10L17/22 ,  H04M3/42 ,  H04M1/2745 ,  G10L25/51

CPC classification number: H04M1/645 ,  G10L15/26 ,  G10L17/00 ,  G10L17/005 ,  G10L17/02 ,  G10L17/06 ,  G10L17/16 ,  G10L17/22 ,  G10L25/51 ,  H04M1/274508 ,  H04M1/573 ,  H04M1/656 ,  H04M1/72519 ,  H04M3/42025 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42221 ,  H04M3/42357 ,  H04M2201/40 ,  H04M2201/41 ,  H04M2250/60 ,  H04M2250/68 ,  H04M2250/74

Abstract: A computer detects a connected voice or video call between participants and records a brief media sample. Speech recognition is utilized to determine when the call is connected as well as to transcribe the content of the audio portion of the media sample. The recorded media sample and transcribed content is associated with the connected voice or video call such that a user may reference it at a later point. The computer additionally suggests creating or editing contact information associated with the participants of the connected voice or video call based on the transcribed content.

Abstract translation: 计算机检测参与者之间连接的语音或视频通话，并记录简短的媒体样本。 语音识别用于确定呼叫何时连接以及转录媒体样本的音频部分的内容。 记录的媒体样本和转录的内容与所连接的语音或视频呼叫相关联，使得用户可以稍后引用它。 计算机还建议基于转录的内容创建或编辑与所连接的语音或视频呼叫的参与者相关联的联系人信息。

公开(公告)号：US09560194B2

公开(公告)日：2017-01-31

申请号：US14865679

申请日：2015-09-25

Applicant: GLOBAL TEL*LINK CORP.

Inventor： Stephen Lee Hodge

IPC: H04N3/16 ,  H04M3/38 ,  H04M1/67 ,  H04M3/22 ,  H04M1/673 ,  H04M3/42 ,  G10L15/08 ,  H04L12/28 ,  H04L29/06 ,  H04M1/677 ,  H04M7/12 ,  H04M17/00 ,  H04W28/18 ,  H04W12/08 ,  H04W12/10 ,  H04W12/06

CPC classification number: H04M3/382 ,  G10L15/08 ,  G10L15/083 ,  G10L2015/088 ,  H04L12/28 ,  H04L63/083 ,  H04L63/0861 ,  H04L63/126 ,  H04M1/67 ,  H04M1/673 ,  H04M1/677 ,  H04M3/2218 ,  H04M3/2281 ,  H04M3/38 ,  H04M3/385 ,  H04M3/4211 ,  H04M3/42221 ,  H04M7/1295 ,  H04M17/305 ,  H04M2201/40 ,  H04M2201/41 ,  H04M2203/6054 ,  H04M2242/12 ,  H04W12/06 ,  H04W12/08 ,  H04W12/10 ,  H04W28/18

Abstract: A secure telephone call management system is provided for authenticating users of a telephone system in an institutional facility. Authentication of the users of the telephone call management system is accomplished by using a personal identification number, biometric means, and/or radio frequency means. The secure telephone call management system includes accounting software capable of limiting access to the system based on funds in a user's account, and includes management software capable of implementing widespread or local changes to the system. The system monitors a conversation in the telephone call to detect a presence of a first characteristic in audio of the conversation, and terminates the telephone call if the first characteristic does not match a second characteristic of biometric information of a user or a called party.

Abstract translation: 提供安全电话呼叫管理系统，用于在机构设施中验证电话系统的用户。 电话呼叫管理系统的用户的认证是通过使用个人识别号码，生物测定装置和/或射频装置来实现的。 安全电话呼叫管理系统包括能够基于用户帐户中的资金限制对系统的访问的会计软件，并且包括能够对系统进行广泛或本地改变的管理软件。 系统监视电话呼叫中的对话以检测会话音频中的第一特征的存在，如果第一特征与用户或被叫方的生物特征信息的第二特征不匹配，则终止电话呼叫。

公开(公告)号：US09560193B1

公开(公告)日：2017-01-31

申请号：US14694101

申请日：2015-04-23

Applicant: Securus Technologies, Inc.

Inventor： John S. Hogg, Jr.

IPC: H04M11/00 ,  H04M3/22 ,  H04M3/58 ,  H04M3/42

CPC classification number: H04M3/2281 ,  H04M1/68 ,  H04M3/2218 ,  H04M3/38 ,  H04M3/42221 ,  H04M3/42348 ,  H04M3/42357 ,  H04M3/58 ,  H04M2201/41 ,  H04M2203/6054

Abstract: Embodiments of the present invention are directed generally to use of biometric identification during a call for detecting an anomaly occurring in the call, such as a change in the parties participating on the call. Communication between parties of a call is monitored and biometric identification is performed using the communication. According to one exemplary embodiment, biometric prints, such as voice prints, face prints, etc., are obtained for parties that are authorized to participate on a call. The call is then monitored and biometric data (e.g., audio, video, etc.) captured from communication during the call is compared with the biometric prints of the authorized parties to detect changes in the parties participating on the call, such as a new, unauthorized party joining the call. Thus, a call processing system can detect anomalies occurring during monitored calls, such as three-way calling, a handoff of a call, etc.

Abstract translation: 本发明的实施例一般涉及在呼叫期间使用生物特征识别来检测呼叫中发生的异常，例如参与呼叫的各方的变化。 监视呼叫各方之间的通信，并使用通信进行生物特征识别。 根据一个示例性实施例，获得了被授权参与呼叫的各方的生物特征打印，例如语音打印，面部打印等。 然后监听呼叫，并将在呼叫期间从通信捕获的生物特征数据（例如，音频，视频等）与授权方的生物特征照片进行比较，以检测参与呼叫的各方的变化，诸如新的， 未经授权的方加入电话。 因此，呼叫处理系统可以检测监视呼叫期间发生的异常，例如三方通话，呼叫切换等。

公开(公告)号：US20170006155A1

公开(公告)日：2017-01-05

申请号：US15268142

申请日：2016-09-16

Applicant: Globel Tel*Link Corp.

Inventor： Stephen Lee HODGE

IPC: H04M3/38

CPC classification number: H04M3/38 ,  A61K31/435 ,  A61K31/44 ,  A61K31/505 ,  G06F16/24575 ,  G06F16/5838 ,  G06F16/5854 ,  G06F16/5866 ,  G06F16/683 ,  G06F16/955 ,  G06K7/10366 ,  G06K7/10396 ,  G06K9/00288 ,  G06K9/6212 ,  G06K19/10 ,  H04M1/67 ,  H04M1/72572 ,  H04M3/20 ,  H04M3/2218 ,  H04M3/2281 ,  H04M3/382 ,  H04M3/385 ,  H04M3/42025 ,  H04M3/42221 ,  H04M2201/41 ,  H04M2201/42 ,  H04M2203/305 ,  H04M2203/558 ,  H04M2203/6054 ,  H04N5/33

Abstract: Disclosed is a secure telephone call management system for authenticating users of a telephone system in an institutional facility. Authentication of the users is accomplished by using a personal identification number, preferably in conjunction with speaker independent voice recognition and speaker dependent voice identification. When a user first enters the system, the user speaks his or her name which is used as a sample voice print. During each subsequent use of the system, the user is required to speak his or her name. Voice identification software is used to verify that the provided speech matches the sample voice print. The secure system includes accounting software to limit access based on funds in a user's account or other related limitations. Management software implements widespread or local changes to the system and can modify or set any number of user account parameters.

Abstract translation: 公开了一种用于认证机构设施中的电话系统的用户的安全电话呼叫管理系统。 用户的认证是通过使用个人识别号来实现的，优选地与扬声器独立的语音识别和与扬声器相关的声音识别结合在一起。 当用户首次进入系统时，用户说出用作示例语音打印的他或她的名字。 在系统的后续使用期间，用户必须说出他或她的姓名。 语音识别软件用于验证所提供的语音是否与样本语音打印匹配。 安全系统包括会计软件，以根据用户帐户中的资金或其他相关限制来限制访问。 管理软件对系统进行广泛或本地的更改，并可以修改或设置任意数量的用户帐户参数。

公开(公告)号：US09525775B1

公开(公告)日：2016-12-20

申请号：US15132749

申请日：2016-04-19

Applicant: West Corporation

Inventor： Craig A. Webster

IPC: H04M1/64 ,  H04M3/51 ,  H04M3/493 ,  G06Q30/00 ,  G06F17/30

CPC classification number: H04M3/5166 ,  G06F17/30749 ,  G06Q30/016 ,  H04M3/42068 ,  H04M3/493 ,  H04M3/4931 ,  H04M2201/41 ,  H04M2203/251 ,  H04M2203/551 ,  H04M2203/655 ,  H04M2242/12

Abstract: A method and apparatus of applying user profile information to a customized application are disclosed. One example method of operation may include receiving an inquiry message or call from a user device, identifying and authorizing the user from inquiry message information received from the inquiry message, retrieving a user profile comprising at least one user preference, applying the at least one user preference to a user call processing application, and transmitting menu options to the user device based on the applied at least user preference.

Abstract translation: 公开了将用户简档信息应用于定制应用的方法和装置。 一种示例性操作方法可以包括从用户设备接收查询消息或呼叫，从查询消息中接收查询消息信息来识别和授权用户，检索包括至少一个用户偏好的用户简档，应用至少一个用户 优选于用户呼叫处理应用，以及基于所应用的至少用户偏好来向用户设备发送菜单选项。