公开(公告)号：US11823677B2

公开(公告)日：2023-11-21

申请号：US17548801

申请日：2021-12-13

Applicant: Verint Americas Inc.

Inventor： Fred A. Brown ,  Tanya M. Miller

IPC: G10L15/16 ,  G10L15/00 ,  G10L15/22 ,  G06F3/16 ,  G06F9/451 ,  G10L15/18

CPC classification number: G10L15/22 ,  G06F3/167 ,  G06F9/453 ,  G10L15/1822 ,  G10L2015/223

Abstract: Techniques for interacting with a portion of a content item through a virtual assistant are described herein. The techniques may include identifying a portion of a content item that is relevant to user input and causing an action to be performed related to the portion of the content item. The action may include, for example, displaying the portion of the content item on a smart device in a displayable format that is adapted to a display characteristic of the smart device, performing a task for a user that satisfies the user input, and so on.

公开(公告)号：US20220237235A1

公开(公告)日：2022-07-28

申请号：US17670742

申请日：2022-02-14

Applicant: Verint Americas Inc.

Inventor： Fred Brown ,  Mark Zartler ,  Tanya M. Miller

IPC: G06F16/93 ,  G06F16/242 ,  G06F16/2455 ,  G06F40/30 ,  G06F40/40 ,  G06F40/232 ,  G06F40/242 ,  G10L17/22 ,  G06N5/02

Abstract: Various embodiments are described for searching and retrieving documents based on a natural language input. A computer-implemented natural language processor electronically receives a natural language input phrase from an interface device. The natural language processor attributes a concept to the phrase with the natural language processor. The natural language processor searches a database for a set of documents to identify one or more documents associated with the attributed concept to be included in a response to the natural language input phrase. The natural language processor maintains the concepts during an interactive session with the natural language processor. The natural language processor resolves ambiguous input patterns in the natural language input phrase with the natural language processor. The natural language processor includes a processor, a memory and/or storage component, and an input/output device.

公开(公告)号：US11250072B2

公开(公告)日：2022-02-15

申请号：US17062752

申请日：2020-10-05

Applicant: Verint Americas Inc.

Inventor： Fred Brown ,  Mark Zartler ,  Tanya M. Miller

IPC: G06F16/93 ,  G06F16/242 ,  G06F16/2455 ,  G06F40/30 ,  G06F40/40 ,  G06F40/232 ,  G06F40/242 ,  G10L17/22 ,  G06N5/02 ,  G06F16/43 ,  G06F16/25 ,  G06F16/332

Abstract: Various embodiments are described for searching and retrieving documents based on a natural language input. A computer-implemented natural language processor electronically receives a natural language input phrase from an interface device. The natural language processor attributes a concept to the phrase with the natural language processor. The natural language processor searches a database for a set of documents to identify one or more documents associated with the attributed concept to be included in a response to the natural language input phrase. The natural language processor maintains the concepts during an interactive session with the natural language processor. The natural language processor resolves ambiguous input patterns in the natural language input phrase with the natural language processor. The natural language processor includes a processor, a memory and/or storage component, and an input/output device.

公开(公告)号：US11200895B2

公开(公告)日：2021-12-14

申请号：US16531380

申请日：2019-08-05

Applicant: Verint Americas Inc.

Inventor： Fred A. Brown ,  Tanya M. Miller

IPC: H04N21/00 ,  G06F3/00 ,  G10L15/22 ,  G06F3/16 ,  G06F9/451 ,  G10L15/18

Abstract: Techniques for interacting with a portion of a content item through a virtual assistant are described herein. The techniques may include identifying a portion of a content item that is relevant to user input and causing an action to be performed related to the portion of the content item. The action may include, for example, displaying the portion of the content item on a smart device in a displayable format that is adapted to a display characteristic of the smart device, performing a task for a user that satisfies the user input, and so on.

公开(公告)号：US20210232245A1

公开(公告)日：2021-07-29

申请号：US17232529

申请日：2021-04-16

Applicant: Verint Americas Inc.

Inventor： Fred A. Brown ,  Tanya M. Miller ,  Mark Zartler

IPC: G06F3/048 ,  G06F16/951 ,  G06F16/9032 ,  G06Q10/10

Abstract: Virtual assistants intelligently emulate a representative of a service provider by providing variable responses to user queries received via the virtual assistants. These variable responses may take the context of a user's query into account both when identifying an intent of a user's query and when identifying an appropriate response to the user's query.

公开(公告)号：US10809876B2

公开(公告)日：2020-10-20

申请号：US16148109

申请日：2018-10-01

Applicant: Verint Americas Inc.

Inventor： Fred A. Brown ,  Tanya M. Miller

IPC: G06F3/0481 ,  G06Q50/20 ,  G06Q30/00 ,  G06Q10/10 ,  G06F9/451 ,  G06F3/16 ,  G06F3/0484 ,  G06N3/00 ,  G06F16/9032

Abstract: Techniques and architectures for implementing a team of virtual assistants are described herein. The team may include multiple virtual assistants that are configured with different characteristics, such as different functionality, base language models, levels of training, visual appearances, personalities, and so on. The characteristics of the virtual assistants may be configured by trainers, end-users, and/or a virtual assistant service. The virtual assistants may be presented to end-users in conversation user interfaces to perform different tasks for the users in a conversational manner. The different virtual assistants may adapt to different contexts. The virtual assistants may additionally, or alternatively, interact with each other to carry out tasks for the users, which may be illustrated in conversation user interfaces.

公开(公告)号：US20190102064A1

公开(公告)日：2019-04-04

申请号：US16148109

申请日：2018-10-01

Applicant: Verint Americas Inc.

Inventor： Fred A. Brown ,  Tanya M. Miller

IPC: G06F3/0481 ,  G06Q10/10 ,  G06Q30/00 ,  G06F3/0484 ,  G06F9/451 ,  G06Q50/20 ,  G06N3/00 ,  G06F16/9032

CPC classification number: G06F3/04817 ,  G06F3/04842 ,  G06F3/167 ,  G06F9/453 ,  G06F16/90332 ,  G06N3/006 ,  G06Q10/10 ,  G06Q30/016 ,  G06Q50/20

Abstract: Techniques and architectures for implementing a team of virtual assistants are described herein. The team may include multiple virtual assistants that are configured with different characteristics, such as different functionality, base language models, levels of training, visual appearances, personalities, and so on. The characteristics of the virtual assistants may be configured by trainers, end-users, and/or a virtual assistant service. The virtual assistants may be presented to end-users in conversation user interfaces to perform different tasks for the users in a conversational manner. The different virtual assistants may adapt to different contexts. The virtual assistants may additionally, or alternatively, interact with each other to carry out tasks for the users, which may be illustrated in conversation user interfaces.