-
公开(公告)号：US20240031255A1
公开(公告)日：2024-01-25
申请号：US17869085
申请日：2022-07-20
Applicant: Cisco Technology, Inc.
Inventor： Chidambaram Arunachalam , David C. White, JR.
IPC: H04L41/5074 , H04L51/02 , G06F40/30
CPC classification number: H04L41/5074 , H04L51/02 , G06F40/30
Abstract: A method is provided that is performed by a computer-implemented user support bot. The method includes obtaining from a user a support request related to software and/or hardware used, or to be used, by the user; obtaining user lifecycle journey information that tracks deployment, adoption and/or use by the user of the software and/or hardware; determining a user intent for the support request based on the user lifecycle journey information when there is ambiguity as to the user intent based solely on the support request; and providing a response to the support request based on the user intent.
-
公开(公告)号：US20230275939A1
公开(公告)日：2023-08-31
申请号：US18315115
申请日：2023-05-10
Applicant: Cisco Technology, Inc.
Inventor： Brian C. Powell , Amit Barave , Carl Nathan Buckles , Vaishnavi Rao , Tiffany Kristine Pham , Sofia Karygianni , David C. White, JR.
IPC: H04L65/1083 , H04L12/18 , G06F3/16 , H04L65/4038 , H04L65/401
CPC classification number: H04L65/1083 , H04L12/1822 , G06F3/165 , H04L65/4038 , H04L65/4015
Abstract: Improved virtual collaboration environments allow participants in a primary collaboration session to initiate side conversations with fellow participants based on virtual locations of each participant within a virtual collaboration layout. The virtual collaboration layout defines virtual locations of each participant in the collaboration session. If a virtual distance between two participants a below a threshold, the participants are able to engage in a side conversation. Management information is provided to a collaboration session host. The management information indicates, for example, a volume or frequency of communication occurring on each side conversation, or an elapsed time since the side conversation was initiated. The host is also provided with controls that allow the host to issue a warning to side conversation participants, to mute the side conversation, or to change a participant's position within the virtual collaboration layout, thus changing the participant's eligibility to participate in the side conversation.
-
公开(公告)号：US20230245072A1
公开(公告)日：2023-08-03
申请号：US18193142
申请日：2023-03-30
Applicant: Cisco Technology, Inc.
Inventor： Jay Kemper Johnston , David C. White, JR. , Magnus Mortensen
IPC: G06Q10/1093 , G06F16/9038 , G06F16/9035
CPC classification number: G06Q10/1095 , G06F16/9038 , G06F16/9035
Abstract: A meeting system facilitates spontaneous social encounter between users with a meeting server. The meeting server obtains calendar data, user preferences, and an organization chart associated with each user of a plurality of users. The meeting server selects a first user and a second user for a social encounter based on the calendar data, user preferences, and roles in the organization chart. The meeting server prompts a first user device associated with the first user, and a second user device associated with the second user, for a social encounter. Responsive to obtaining acceptances from the first user and the second user, the meeting server facilitates the social encounter between the first user and the second user.
-
公开(公告)号：US20230028265A1
公开(公告)日：2023-01-26
申请号：US17385350
申请日：2021-07-26
Applicant: Cisco Technology, Inc.
Inventor： Brian C. Powell , Amit Barave , Carl Nathan Buckles , Vaishnavi Rao , Tiffany Kristine Pham , Sofia Karygianni , David C. White, JR.
Abstract: Improved virtual collaboration environments allow participants in a primary collaboration session to initiate side conversations with fellow participants based on virtual locations of each participant within a virtual collaboration layout. The virtual collaboration layout defines virtual locations of each participant in the collaboration session. If a virtual distance between two participants a below a threshold, the participants are able to engage in a side conversation. Management information is provided to a collaboration session host. The management information indicates, for example, a volume or frequency of communication occurring on each side conversation, or an elapsed time since the side conversation was initiated. The host is also provided with controls that allow the host to issue a warning to side conversation participants, to mute the side conversation, or to change a participant's position within the virtual collaboration layout, thus changing the participant's eligibility to participate in the side conversation.
-
公开(公告)号：US20210385126A1
公开(公告)日：2021-12-09
申请号：US16897128
申请日：2020-06-09
Applicant: Cisco Technology, Inc.
Inventor： Kevin J. Klous , Jay Kemper Johnston , Magnus Mortensen , David C. White, JR.
Abstract: This disclosure describes techniques for diagnosing a presence or malfunction of a network node. In an example method, a first network node receives an indication of a diagnostic transmission originating from a second network node. The second network node further receives a forwarded transmission corresponding to the diagnostic transmission. The first network node diagnoses at least one of a presence or a malfunction of an intermediary node between the first network node and the second network node based on at least one of the indications of the diagnostic transmission or the forwarded transmission.
-
Patent Agency Ranking
公开(公告)号：US20200007388A1
公开(公告)日：2020-01-02
申请号：US16024100
申请日：2018-06-29
Applicant: Cisco Technology, Inc.
Inventor： Jay Kemper Johnston , David C. White, JR. , Magnus Mortensen , Michael Robertson
Abstract: Aspects of the disclosed technology address the problems of manually identifying and optimizing service function chaining (SFC) performance in response to changes in traffic profiles. In one aspect of the present disclosure, a method includes monitoring, by a first network component, incoming data packets; detecting, by the first network component, a change in a traffic profile of the incoming data packets; generating, by the first network component, in-band information on changes in the traffic profile; and transmitting, by the first network component, the in-band information with one or more data packets of the incoming data packets, the in-band information being used by a second network component to adjust one or more corresponding settings for servicing the incoming data packets.
-
公开(公告)号：US20190288907A1
公开(公告)日：2019-09-19
申请号：US16433402
申请日：2019-06-06
Applicant: Cisco Technology, Inc.
Inventor： Jay K. Johnston , David C. White, JR. , Magnus Mortensen
Abstract: A computer-implemented method is provided for a network controller to implement an update on network elements with minimal disruption. The network controller receives a request to install the update on a number of network elements in one or more networks. Installing the update in each respective network element removes it from operation for an outage duration of time. The network controller identifies at least one set of critical network elements based on business factors associated with removing the critical network elements from operation. The network controller generates an update plan including timing for installing the update on each respective network element. The timing is based on minimizing the outage duration for the set of critical network elements. The network controller installs the update in each network element according to the timing of the update plan.
-
公开(公告)号：US20190286546A1
公开(公告)日：2019-09-19
申请号：US15923334
申请日：2018-03-16
Applicant: Cisco Technology, Inc.
Abstract: In one embodiment, a server creates a reproduction environment of a particular condition of a particular device, the reproduction environment having a device under test (DUT) representative of the particular device, and also being seeded with features regarding the particular condition. The server generates a plurality of models for reaching a target state of the particular condition, each of the plurality of models having differing actions. According to the techniques herein, the server then iteratively refines a minimal model based on the actions of the plurality of models and whether those actions during testing of the DUT get closer to or further from the target state. In response to determining that the minimal model can no longer be further refined during the iterative refining, the server then stores the minimal model as a solution model indicating a given minimal set and order of actions required to reach the target state.
-
公开(公告)号：US20190286510A1
公开(公告)日：2019-09-19
申请号：US16434039
申请日：2019-06-06
Applicant: Cisco Technology, Inc.
Inventor： Jay Kemper Johnston , David C. White, JR. , Christopher Blayne Dreier
IPC: G06F11/07 , G06F16/901 , G06F16/2455 , G06F16/22 , G06F16/17 , G06F17/22 , G06F11/36 , H04L12/24
Abstract: Systems and methods are described herein for logging system events within an electronic machine using an event log structured as a collection of tree-like cause and effect graphs. An event to be logged may be received. A new event node may be created within the event log for the received event. One or more existing event nodes within the event log may be identified as having possibly caused the received event. One or more causal links may be created within the event log between the new event node and the one or more identified existing event nodes. The new event node may be stored as an unattached root node in response to not identifying an existing event node that may have caused the received event.
-
公开(公告)号：US20190028347A1
公开(公告)日：2019-01-24
申请号：US15656607
申请日：2017-07-21
Applicant: Cisco Technology, Inc.
Inventor： Jay Kemper Johnston , Michael Robertson , Magnus Mortensen , David C. White, JR.
Abstract: Aspects of the disclosed technology address the problems of manually identifying and optimizing service chain (SC) performance bottlenecks by providing solutions for automatically identifying and tuning various SC parameters. In some aspects, a SC optimization process of the disclosed technology includes the replication or cloning of a SC for which traffic flow is to be optimized. Traffic flows for the production chain can then be simulated over one or more SC clones to identify and tune individual system parameters, for example, to determine if the simulated changes produce a positive, negative, or neutral change in flow performance. Systems and machine-readable media are also provided.
-
-
-
-
-
-
-
-
-
Search Results
69
records
(took 0.025 seconds)
