-
公开(公告)号：US20140149488A1
公开(公告)日：2014-05-29
申请号：US13685034
申请日：2012-11-26
Applicant: NICE-SYSTEMS LTD.
Inventor： Yaron BIALY , Yonatan Ofir , Shahaf Rozanski , Eitan Kovacs
IPC: H04W4/00
CPC classification number: H04L65/80
Abstract: A system and method for engaging a mobile device. An event related to an application may be captured on a mobile device by code embedded in the application. Information related to the event may be sent to a server. A server may compute a next best action to take. A communication channel may be selected based on the event and based on a set of rules. A session may be established according to the selected communication channel.
Abstract translation: 一种用于接合移动设备的系统和方法。 可以通过嵌入在应用中的代码在移动设备上捕获与应用相关的事件。 与事件相关的信息可能会发送到服务器。 服务器可能会计算下一个最佳动作。 可以基于事件并且基于一组规则来选择通信信道。 可以根据所选择的通信信道建立会话。
-
公开(公告)号：US20140122311A1
公开(公告)日：2014-05-01
申请号：US14147539
申请日：2014-01-05
Applicant: NICE-SYSTEMS LTD.
Inventor： Shlomi COHEN-GANOR , Wesley Kenneth WILHELM , Pinchas BEN-OR
IPC: G06Q40/00
CPC classification number: G06Q40/00 , G06F21/566 , G06F21/577 , G06F2221/2101 , H04L63/1408 , H04L63/1416
Abstract: A system and method for determining a risk root cause are provided. A first and second fraud related risk scores respectively associated with a first and second nodes may be determined. A relation strength value related to at least one relation between the first and second nodes may be determined. A relation strength value and a first and second node risk scores may be used to calculate a cluster risk score for a cluster including the first and second nodes. Other embodiments are described and claimed.
Abstract translation: 提供了一种用于确定风险根本原因的系统和方法。 可以确定分别与第一和第二节点相关联的第一和第二欺诈相关风险评分。 可以确定与第一和第二节点之间的至少一个关系相关的关系强度值。 可以使用关系强度值和第一和第二节点风险分数来计算包括第一和第二节点的集群的集群风险评分。 描述和要求保护其他实施例。
-
公开(公告)号：US10242330B2
公开(公告)日：2019-03-26
申请号：US13669467
申请日：2012-11-06
Applicant: NICE-SYSTEMS LTD
Inventor： Ezra Daya , Eyal Hurvitz
IPC: G06Q10/06
Abstract: The subject matter discloses a method for detection and analysis of first contact resolution failures comprising: obtaining a first plurality of digital representations, each digital representation of the first plurality is associated with a contact center interaction; determining a pair of digital representations that represent a pair of contact center interactions determined from the first plurality of digital representations according to metadata associated with the pair of contact center interactions; determining topics of each interaction of the determined pair of contact center interactions represented by the pair of digital representations; classifying the pair of contact center interactions as first contact resolution failure or first contact resolution interactions pair.
-
公开(公告)号：US10089296B2
公开(公告)日：2018-10-02
申请号：US14984498
申请日：2015-12-30
Applicant: NICE-SYSTEMS LTD.
Inventor： Naomi Zeichner , Victor Shafran
Abstract: Systems and methods for sentiment lexicon expansion receive at least a domain specific corpus comprising a plurality of words, and a generic sentiment lexicon; parse the plurality of words in the domain specific corpus into a plurality of dependency relations; identify, using one or more syntactic dependency rules and at least one of the plurality of dependency relations, a set of one or more sentiment candidates in the domain specific corpus; filter from the set of one or more sentiment candidates any sentiment candidate having an expected performance below a predefined threshold; sample the filtered set of one or more sentiment candidates to be used in a qualitative evaluation; and, for each sentiment candidate that passes the qualitative evaluation, add the sentiment candidate to the generic sentiment lexicon.
-
公开(公告)号：US10019514B2
公开(公告)日：2018-07-10
申请号：US14934467
申请日：2015-11-06
Applicant: NICE-SYSTEMS LTD.
Inventor： Oren Elisha , Merav Ben-Asher
CPC classification number: G06F16/3344 , G06F16/319 , G06F16/3343 , G06F16/338 , G06F16/61 , G06F16/632 , G06F16/638 , G06F16/683 , G06F16/685 , G10L15/26 , G10L25/54 , G10L2015/025
Abstract: A system and method for searching for an element in speech related documents may include transcribing a set of speech recordings to a set of phoneme strings and including the phoneme strings in a set of phonetic transcriptions. A system and method may reverse-index the phonetic transcriptions according to one or more phonemes such that the one or more phonemes can be used as a search key for searching the phoneme in the phonetic transcriptions. A system and method may transcribe a textual search term into a set of search phoneme strings and use the set of search phoneme strings to search for an element in the set of phonetic transcriptions.
-
Patent Agency Ranking
公开(公告)号：US20180160149A1
公开(公告)日：2018-06-07
申请号：US15368720
申请日：2016-12-05
Applicant: NICE-SYSTEMS LTD.
Inventor： Yaron COHEN , Tal Zur , Oren Winkler , Boris KATZMAN , Oren FELD
IPC: H04N19/70
CPC classification number: H04N19/40 , H04N21/2343
Abstract: A recording server and method for recording and modifying a video dataset, the recording server including a memory storing a code, and at least one processor configured to execute the code, wherein the code includes instructions for receiving a video dataset including an initial fully-coded frame and subsequent plurality of partially-coded frames, selecting at least one of the plurality of partially-coded frames, for replacement of each of the selected frames with a corresponding fully-coded frame, and for each selected partially-coded frame, calculating the corresponding fully-coded frame and replacing the selected partially-coded frame with the calculated corresponding fully-coded frame.
-
公开(公告)号：US09922643B2
公开(公告)日：2018-03-20
申请号：US14580331
申请日：2014-12-23
Applicant: NICE-SYSTEMS LTD
Inventor： Maor Nissan , Ronny Bretter
CPC classification number: G10L15/063 , G10L15/187 , G10L2015/025 , G10L2015/0638
Abstract: A method for adapting a phonetic dictionary for peculiarities of a speech of an at least one speaker, comprising generating search pronunciations for a search term, retrieving audio sections from an audio database for each search pronunciation, audibly presenting to a person the audio sections of the speech of the at least one speaker, and updating the phonetic dictionary based on acceptability of the audio sections determined from judgments by the person regarding intelligibility of the audio sections in audibly pronouncing the provided at least one word, wherein the method is performed on an at least one computerized apparatus configured to perform the method.
-
公开(公告)号：US20170339271A1
公开(公告)日：2017-11-23
申请号：US15156350
申请日：2016-05-17
Applicant: NICE-SYSTEMS LTD
Inventor： Efim KOLODIZNER , Roni KRIVOSHEY , Tal HAGUEL , Oren FELD
CPC classification number: H04M3/2236 , H04M1/656 , H04M3/08 , H04M3/42221 , H04M3/42323
Abstract: Responsive to concurrently recording on a plurality of recorders a telephonic interaction constructing a plurality of playlists, and according to faults identified while recording the plurality of playlists evaluating a quantitative quality score for each playlist in the plurality of playlists and presenting the playlists in a prioritized order according to the scores thereof.
-
公开(公告)号：US20170094058A1
公开(公告)日：2017-03-30
申请号：US14868790
申请日：2015-09-29
Applicant: NICE-SYSTEMS LTD.
Inventor： Natalia Beatriz PIAGGIO , Leonard Michael Newnham
CPC classification number: H04M3/5191 , G06Q30/0201 , H04M3/5141
Abstract: Systems and methods of managing customer journeys are implemented using one or more processors in a computing system. Each journey may comprise a succession of interactions at interaction points such as telephone conversations, responses to an interactive voice response “IVR” system and viewing a web page. Customer journey scores are determined for customers at one or more interaction points along the customer journey and the customer journey score is used to determine whether and when an intervention should take place. Models for determining customer journey scores may be created for a set of customers based on one or both of subjective and objective data relating to a subset of the set of customers that have made some or part of the journey, e.g. customers that have responded to polls. An intervention may take place during the journey or after completion of the journey.
-
30.发明授权System and method for automatic calculation of scene geometry in crowded video scenes 有权用于在拥挤的视频场景中自动计算场景几何的系统和方法公开(公告)号：US09576204B2
公开(公告)日：2017-02-21
申请号：US14666338
申请日：2015-03-24
Applicant: NICE-SYSTEMS LTD.
Inventor： Vladimir Goldner , Yaniv Gurwicz
IPC: G06K9/00
CPC classification number: G06K9/00778 , G06K9/00221 , G06K9/4642
Abstract: A system or method for automatic calculation of scene geometry may include receiving, by a processor, a video stream including a plurality of video frames. A video frame may be divided into blocks, and a vertical vanishing point of the video stream may be determined based on a dominant orientation of detected edges in the blocks. A horizon and scale of the video stream may be estimated based on optical flow of pixels between two consecutive video frames. A set of human heads may be detected in a video frame of the video stream based on the estimated horizon and scale of the video stream.
Abstract translation: 用于自动计算场景几何的系统或方法可包括由处理器接收包括多个视频帧的视频流。 视频帧可以被划分为块，并且可以基于块中检测到的边缘的主要取向来确定视频流的垂直消失点。 可以基于两个连续视频帧之间的像素的光流来估计视频流的水平和比例。 可以基于估计的视频流的水平和尺度在视频流的视频帧中检测一组人类头部。
-
-
-
-
-
-
-
-
-
Search Results
136
records
(took 0.024 seconds)
