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231.发明申请公开(公告)号：US20170104869A1
公开(公告)日：2017-04-13
申请号：US15346543
申请日：2016-11-08
Applicant: Globel Tel*Link Corp.
Inventor： Stephen Lee HODGE
CPC classification number: H04M3/382 , A61K31/435 , A61K31/44 , A61K31/505 , G06F17/30256 , G06F17/30259 , G06F17/30268 , G06F17/30528 , G06F17/30743 , G06F17/30876 , G06K7/10366 , G06K7/10396 , G06K9/00288 , G06K9/6212 , G06K19/10 , H04M1/67 , H04M1/72572 , H04M3/20 , H04M3/2218 , H04M3/2281 , H04M3/38 , H04M3/385 , H04M3/42025 , H04M3/42221 , H04M2201/41 , H04M2201/42 , H04M2203/305 , H04M2203/558 , H04M2203/6054 , H04N5/33
Abstract: Disclosed is a secure telephone call management system for authenticating users of a telephone system in an institutional facility. Authentication of the users is accomplished by using a personal identification number, preferably in conjunction with speaker independent voice recognition and speaker dependent voice identification. When a user first enters the system, the user speaks his or her name which is used as a sample voice print. During each subsequent use of the system, the user is required to speak his or her name. Voice identification software is used to verify that the provided speech matches the sample voice print. The secure system includes accounting software to limit access based on funds in a user's account or other related limitations. Management software implements widespread or local changes to the system and can modify or set any number of user account parameters.
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232.发明申请公开(公告)号：US20170099387A1
公开(公告)日：2017-04-06
申请号：US15238411
申请日：2016-08-16
Applicant: Securus Technologies, Inc.
Inventor： Luke Keiser , Scott Passe , Krishna Balantrapu
CPC classification number: H04M3/436 , G06K9/00087 , G06K9/00288 , H04L63/083 , H04L63/0861 , H04L63/10 , H04M3/2281 , H04M3/42059 , H04M3/42221 , H04M3/42374 , H04M3/4365 , H04M3/4931 , H04M7/003 , H04M15/8005 , H04M15/8083 , H04M2201/40 , H04M2201/41 , H04M2203/6045 , H04M2203/6054 , H04M2250/22 , H04M2250/52
Abstract: Inbound call processing systems and methods for processing inbound calls to controlled-environment facility resident media and/or communications devices employ an inbound resident call server configured to host inbound calling accounts established by non-residents, receive inbound calls from the non-residents, route the inbound calls to an authenticating server, confirm that the resident device is active, and connect the inbound resident call system with the resident device if active or inform the non-resident the resident is not available if not. The inbound resident call server also connects the non-resident inbound call with the resident device if the non-resident is associated with the inbound calling account, the inbound calling account is associated with an address identifier of the resident device and the resident's personal identification number is associated with the address identifier of the resident device, all of which may be authenticated by the authenticating server.
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233.发明授权Applying user preferences, behavioral patterns and environmental factors to an automated customer support application 有权将用户偏好，行为模式和环境因素应用于自动化客户支持应用程序公开(公告)号：US09538004B1
公开(公告)日：2017-01-03
申请号：US15044324
申请日：2016-02-16
Applicant: West Corporation
Inventor： Blake John Roux , Craig A. Webster
CPC classification number: H04M3/493 , H04L67/306 , H04M3/42068 , H04M3/42153 , H04M2201/41 , H04M2203/255 , H04M2203/558
Abstract: A method and apparatus of applying user profile information to a customized application are disclosed. One example method of operation may include receiving an inquiry message or call from a user device, identifying and authorizing the user from inquiry message information received from the inquiry message, retrieving a user profile comprising at least one user preference, applying the at least one user preference to a user call processing application, and transmitting menu options to the user device based on the applied at least user preference.
Abstract translation: 公开了将用户简档信息应用于定制应用的方法和装置。 一种示例性操作方法可以包括从用户设备接收查询消息或呼叫，从查询消息中接收查询消息信息来识别和授权用户，检索包括至少一个用户偏好的用户简档，应用至少一个用户 优选于用户呼叫处理应用，以及基于所应用的至少用户偏好来向用户设备发送菜单选项。
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公开(公告)号：US20160343375A1
公开(公告)日：2016-11-24
申请号：US15161342
申请日：2016-05-23
Applicant: Verint Americas Inc.
Inventor： Jamie Richard Williams , Robert John Barnes , Ian Linsdell , Scott M. Bluman
CPC classification number: G10L17/06 , G10L17/005 , G10L17/04 , G10L25/51 , H04M3/42221 , H04M3/4936 , H04M3/5166 , H04M2201/41 , H04M2203/551 , H04M2203/6045 , H04M2203/6054
Abstract: Systems and methods for analyzing digital recordings of the human voice in order to find characteristics unique to an individual. A biometrics engine may use an analytics service in a contact center to supply audio streams based on configured rules and providers for biometric detection. The analytics service may provide call audio data and attributes to connected engines based on a provider-set of selection rules. The connected providers send call audio data and attributes through the analytics service. The engines are notified when a new call is available for processing and can then retrieve chunks of audio data and call attributes by polling an analytics service interface. A mathematical model of the human vocal tract in the call audio data is created and/or matched against existing models. The result is analogous to a fingerprint, i.e., a pattern unique to an individual to within some level of probability.
Abstract translation: 用于分析人声的数字录音的系统和方法，以便发现个人独特的特征。 生物识别引擎可以使用联络中心中的分析服务来基于配置的规则和提供者提供用于生物特征检测的音频流。 分析服务可以基于选择规则的提供者集合来向所连接的引擎提供呼叫音频数据和属性。 连接的提供商通过分析服务发送呼叫音频数据和属性。 当新的呼叫可用于处理时，引擎被通知，然后可以通过轮询分析服务接口来检索音频数据块和呼叫属性块。 在呼叫音频数据中的人声道的数学模型被创建和/或与现有模型匹配。 结果类似于指纹，即，在某种概率水平内对于个人特有的模式。
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235.发明申请公开(公告)号：US20160309020A1
公开(公告)日：2016-10-20
申请号：US15187107
申请日：2016-06-20
Applicant: AT&T Intellectual Property II, L.P.
Inventor： Gustavo DE LOS REYES , Sanjay MACWAN
CPC classification number: H04M3/2281 , G10L17/00 , G10L17/005 , G10L17/02 , G10L17/06 , H04M3/2218 , H04M3/42221 , H04M3/4936 , H04M2201/41
Abstract: Disclosed are systems, methods, and computer readable media for tracking a person of interest. The method embodiment comprises identifying a person of interest, capturing a voiceprint of the person of interest, comparing a received voiceprint of a caller with the voiceprint of the person of interest, and tracking the caller if the voiceprint of the caller is a substantial match to the voiceprint of the person of interest.
Abstract translation: 公开了用于跟踪感兴趣的人的系统，方法和计算机可读介质。 方法实施例包括识别感兴趣的人，捕获感兴趣的人的声纹，将接收到的呼叫者的声纹与感兴趣的人的声纹相比较，以及如果呼叫者的声纹是基本匹配的话跟踪呼叫者 感兴趣的人的声波纹。
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Patent Agency Ranking
236.发明授权Inbound calls to intelligent controlled-environment facility resident media and/or communications devices 有权智能控制环境设施驻地媒体和/或通信设备的呼入呼叫公开(公告)号：US09420094B1
公开(公告)日：2016-08-16
申请号：US14872953
申请日：2015-10-01
Applicant: Securus Technologies, Inc.
Inventor： Luke Keiser , Scott Passe , Krishna Balantrapu
CPC classification number: H04M3/436 , G06K9/00087 , G06K9/00288 , H04L63/083 , H04L63/0861 , H04L63/10 , H04M3/2281 , H04M3/42059 , H04M3/42221 , H04M3/42374 , H04M3/4365 , H04M3/4931 , H04M7/003 , H04M15/8005 , H04M15/8083 , H04M2201/40 , H04M2201/41 , H04M2203/6045 , H04M2203/6054 , H04M2250/22 , H04M2250/52
Abstract: Inbound call processing systems and methods for processing inbound calls to controlled-environment facility resident media and/or communications devices employ an inbound resident call server configured to host inbound calling accounts established by non-residents, receive inbound calls from the non-residents, route the inbound calls to an authenticating server, confirm that the resident device is active, and connect the inbound resident call system with the resident device if active or inform the non-resident the resident is not available if not. The inbound resident call server also connects the non-resident inbound call with the resident device if the non-resident is associated with the inbound calling account, the inbound calling account is associated with an address identifier of the resident device and the resident's personal identification number is associated with the address identifier of the resident device, all of which may be authenticated by the authenticating server.
Abstract translation: 入站呼叫处理系统和处理对受控环境设施驻留媒体和/或通信设备的呼入呼叫的方法采用入站驻留呼叫服务器，该入站驻留呼叫服务器被配置为托管由非居民建立的入站呼叫帐户，接收非居民的路由呼叫 入站呼叫到认证服务器，确认居民设备是否处于活动状态，如果活动的话将入站驻地呼叫系统与居民设备连接，或者通知非居民，如果不是居民则不可用。 如果非居民与入站电话帐户相关联，则入站居民呼叫服务器还将非居民呼入呼叫与居民设备连接，入站呼叫帐户与居民设备的地址标识符和居民的个人识别号码相关联 与驻留设备的地址标识相关联，所有这些都可以由认证服务器认证。
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公开(公告)号：US09398128B2
公开(公告)日：2016-07-19
申请号：US14982528
申请日：2015-12-29
Applicant: International Business Machines Corporation
Inventor： Jonathan F. Brunn , Jessica W. Forrester , Stephen C. Hess , Jeffrey R. Hoy
CPC classification number: H04M1/271 , G06F3/0482 , G06F17/30477 , G06F17/3053 , G06F17/30864 , G06F17/30979 , G06Q50/01 , G10L15/08 , G10L17/00 , G10L17/005 , G10L17/08 , H04L65/1069 , H04L67/12 , H04M1/274508 , H04M1/274533 , H04M1/575 , H04M3/42042 , H04M2201/41
Abstract: Arrangements described herein include identifying a voice communication session established between a first communication device and a second communication device and, based on the voice communication session established between the first communication device and the second communication device, identifying a plurality of contacts who potentially may be the second user. A list including at least a name of each of the plurality of contacts who potentially may be the second user is presented to a first user using the first communication device.
Abstract translation: 本文描述的布置包括识别在第一通信设备和第二通信设备之间建立的语音通信会话，并且基于在第一通信设备和第二通信设备之间建立的语音通信会话，识别潜在地可能是 第二个用户 可以使用第一通信设备向第一用户呈现包括至少潜在可能是第二用户的多个联系人中的每一个的名称的列表。
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公开(公告)号：US09369577B2
公开(公告)日：2016-06-14
申请号：US14526933
申请日：2014-10-29
Applicant: INTERACTIONS LLC
Inventor： Mazin Gilger
CPC classification number: H04M3/4936 , G10L17/04 , G10L17/14 , H04M3/385 , H04M3/42221 , H04M3/51 , H04M2201/36 , H04M2201/41 , H04M2203/6045
Abstract: A method includes receiving a communication from a party at a voice response system and capturing speech spoken by the party during the communication. Then a processor creates a voice model of the party, the voice model being created by processing the speech, without notifying the party. The voice model is then stored to provide voice verification during a subsequent communication.
Abstract translation: 一种方法包括从语音响应系统中的一方接收通信，并且在通信期间捕获由该方通话的语音。 然后，处理器创建该方的语音模型，该语音模型是通过处理该语音而创建的，而不通知该方。 然后存储语音模型以在随后的通信期间提供语音验证。
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公开(公告)号：US20160134736A1
公开(公告)日：2016-05-12
申请号：US14982528
申请日：2015-12-29
Applicant: International Business Machines Corporation
Inventor： Jonathan F. Brunn , Jessica W. Forrester , Stephen C. Hess , Jeffrey R. Hoy
CPC classification number: H04M1/271 , G06F3/0482 , G06F17/30477 , G06F17/3053 , G06F17/30864 , G06F17/30979 , G06Q50/01 , G10L15/08 , G10L17/00 , G10L17/005 , G10L17/08 , H04L65/1069 , H04L67/12 , H04M1/274508 , H04M1/274533 , H04M1/575 , H04M3/42042 , H04M2201/41
Abstract: Arrangements described herein include identifying a voice communication session established between a first communication device and a second communication device and, based on the voice communication session established between the first communication device and the second communication device, identifying a plurality of contacts who potentially may be the second user. A list including at least a name of each of the plurality of contacts who potentially may be the second user is presented to a first user using the first communication device.
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公开(公告)号：US09319524B1
公开(公告)日：2016-04-19
申请号：US14262962
申请日：2014-04-28
Applicant: West Corporation
Inventor： Craig A. Webster
CPC classification number: H04M3/5166 , G06F17/30749 , G06Q30/016 , H04M3/42068 , H04M3/493 , H04M3/4931 , H04M2201/41 , H04M2203/251 , H04M2203/551 , H04M2203/655 , H04M2242/12
Abstract: A method and apparatus of applying user profile information to a customized application are disclosed. One example method of operation may include receiving an inquiry message or call from a user device, identifying and authorizing the user from inquiry message information received from the inquiry message, retrieving a user profile comprising at least one user preference, applying the at least one user preference to a user call processing application, and transmitting menu options to the user device based on the applied at least user preference.
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