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    CONTROLLING A USER INTERFACE CONSOLE USING SPEECH RECOGNITION
    11.
    发明申请
    CONTROLLING A USER INTERFACE CONSOLE USING SPEECH RECOGNITION 审中-公开

    公开(公告)号：US20180144744A1

    公开(公告)日：2018-05-24

    申请号：US15359443

    申请日：2016-11-22

    Applicant: salesforce.com, inc.

    Inventor： Adarsha Badarinath ,  George Hu ,  Gautam Vasudev

    IPC: G10L15/22 ,  G10L15/16 ,  G10L15/18 ,  G10L15/30

    CPC classification number: G10L15/22 ,  G10L15/16 ,  G10L2015/223

    Abstract: Disclosed are examples of systems, apparatus, methods, and computer program products for controlling a user interface console using speech recognition. In some implementations, user interface consoles and speech commands are maintained. A presentation of a user interface console can be displayed at a user device. Audio data received from the user device can be processed. Speech items based on the audio data can be generated. It can be determined that a first speech item matches a first speech command. It can be determined that a second speech item matches a second speech command. A third speech item can be identified as being associated with a user-customized component. An updated presentation of a user interface console can be displayed based on the first speech command and the second speech command.

    Methods and systems for partially updating a web page using an embedded iFrame
    12.
    发明授权
    Methods and systems for partially updating a web page using an embedded iFrame 有权
    使用嵌入式iFrame部分更新网页的方法和系统

    公开(公告)号：US09467564B2

    公开(公告)日：2016-10-11

    申请号：US14256778

    申请日：2014-04-18

    Applicant: salesforce.com, inc.

    Inventor： Gautam Vasudev

    IPC: H04M3/51 ,  H04M7/00 ,  G06F3/048

    CPC classification number: H04M3/5133 ,  G06F3/048 ,  H04M7/0018 ,  H04M7/0033

    Abstract: Methods and systems are provided for managing customer service calls using a localhost service operating within a desktop environment. The system includes a web-based application configured to display browser windows including an overlayed or embedded softphone component, and a desk top application which serves a telephony application configured to receive call status information from a CTI adapter. The softphone is supported by an iFrame which exchanges call status information with the desk top application.

    Abstract translation: 提供了方法和系统，用于使用在桌面环境中运行的本机服务来管理客户服务呼叫。 该系统包括配置为显示包括覆盖或嵌入式软电话组件的浏览器窗口的基于web的应用程序，以及服务于被配置为从CTI适配器接收呼叫状态信息的电话应用程序的桌面应用程序。 软电话由iFrame支持，它与桌面应用程序交换呼叫状态信息。

    COMPUTER IMPLEMENTED METHODS AND APPARATUS FOR PROVIDING COMMUNICATION BETWEEN NETWORK DOMAINS IN A SERVICE CLOUD
    13.
    发明申请
    COMPUTER IMPLEMENTED METHODS AND APPARATUS FOR PROVIDING COMMUNICATION BETWEEN NETWORK DOMAINS IN A SERVICE CLOUD 审中-公开

    公开(公告)号：US20160065522A1

    公开(公告)日：2016-03-03

    申请号：US14938231

    申请日：2015-11-11

    Applicant: salesforce.com, inc.

    Inventor： Gautam Vasudev ,  Peng-Wen Chen ,  David Ly-Gagnon

    IPC: H04L12/58 ,  H04L29/08

    CPC classification number: H04L51/18 ,  H04L51/06 ,  H04L67/141

    Abstract: Disclosed are systems, apparatus, and methods for integrating a service console application by providing communication between a first and second network domain. In various implementations, first data is received at a second network domain, where the first data includes one or more functions. A first message may be received at the second network domain, the first message being provided at the second network domain in response to the one or more functions being invoked, and the message identifying the one or more functions. Responsive to receiving the message, the one or more functions may be executed at a computing device associated with the second network domain. Responsive to executing the one or more functions, a second message may be sent to the first domain indicating that the one or more functions have been executed, where the second message is operable to invoke and execute one or more call back functions.

    CONSOLE WINDOWING SYSTEMS AND METHODS
    14.
    发明申请
    CONSOLE WINDOWING SYSTEMS AND METHODS 审中-公开
    控制台窗口系统和方法

    公开(公告)号：US20150135130A1

    公开(公告)日：2015-05-14

    申请号：US14542054

    申请日：2014-11-14

    Applicant: salesforce.com, inc.

    Inventor： Gautam Vasudev

    IPC: G06F3/0481 ,  G06F3/0484

    CPC classification number: G06F9/451 ,  G06F16/256

    Abstract: A method for accessing a database system includes displaying, on a first display, a main workspace user interface including a plurality of components associated with the database system. A request to create a pop-out representation of a selected component is received via the main workspace user interface. The pop-out representation of the selected component is displayed on at least one of the first display and a second display. The data of the database system is modified in accordance with an operation performed via the main workspace user interface. The pop-out representation of the selected component is managed based on the operation performed via the main workspace user interface.

    Abstract translation: 用于访问数据库系统的方法包括在第一显示器上显示包括与数据库系统相关联的多个组件的主工作空间用户界面。 通过主工作空间用户界面接收创建所选组件的弹出窗口表示的请求。 所选择的组件的弹出窗口显示在第一显示器和第二显示器中的至少一个上。 数据库系统的数据根据​​通过主工作空间用户界面执行的操作进行修改。 基于通过主工作空间用户界面执行的操作来管理所选择的组件的弹出窗口。

    METHODS AND SYSTEMS FOR PARTIALLY UPDATING A WEB PAGE USING AN EMBEDDED IFRAME
    15.
    发明申请
    METHODS AND SYSTEMS FOR PARTIALLY UPDATING A WEB PAGE USING AN EMBEDDED IFRAME 有权
    使用嵌入式IFRAME部分更新网页的方法和系统

    公开(公告)号：US20140226808A1

    公开(公告)日：2014-08-14

    申请号：US14256778

    申请日：2014-04-18

    Applicant: salesforce.com, inc.

    Inventor： Gautam Vasudev

    IPC: H04M3/51 ,  G06F3/048

    CPC classification number: H04M3/5133 ,  G06F3/048 ,  H04M7/0018 ,  H04M7/0033

    Abstract: Methods and systems are provided for managing customer service calls using a localhost service operating within a desktop environment. The system includes a web-based application configured to display browser windows including an overlayed or embedded softphone component, and a desk top application which serves a telephony application configured to receive call status information from a CTI adapter. The softphone is supported by an iFrame which exchanges call status information with the desk top application

    Abstract translation: 提供了方法和系统，用于使用在桌面环境中运行的本机服务来管理客户服务呼叫。 该系统包括配置为显示包括覆盖或嵌入式软电话组件的浏览器窗口的基于web的应用程序，以及服务于被配置为从CTI适配器接收呼叫状态信息的电话应用程序的桌面应用程序。 软电话由iFrame支持，它与桌面应用程序交换呼叫状态信息

    History component for single page application
    16.
    发明授权
    History component for single page application 有权

    公开(公告)号：US11042270B2

    公开(公告)日：2021-06-22

    申请号：US16678711

    申请日：2019-11-08

    Applicant: salesforce.com, inc.

    Inventor： Gautam Vasudev ,  Avaneesh Desai ,  Megha Tiwari ,  Maxwell Lu ,  Ji Wang ,  Nicolas Kruk

    IPC: G06F3/048 ,  G06F3/0483 ,  G06F3/0482 ,  G06F16/25 ,  G06F16/23

    Abstract: Disclosed are some implementations of systems, apparatus, methods and computer program products for facilitating the presentation of a personalized user history component in a graphical user interface (GUI), where the history component identifies primary tabs and associated sub-tabs that have been recently accessed by the user. Upon selection of one of the primary tabs, information pertaining to data records associated with the selected primary tab is presented using a link that includes identifiers of the selected primary tab and associated sub-tabs. The link may be saved or shared, enabling the primary tab and associated sub-tabs to be accessed by the user or another user.

    Methods and apparatus for interfacing with a phone system in an on-demand service environment
    17.
    发明授权
    Methods and apparatus for interfacing with a phone system in an on-demand service environment 有权

    公开(公告)号：US10958535B2

    公开(公告)日：2021-03-23

    申请号：US16722305

    申请日：2019-12-20

    Applicant: salesforce.com, inc.

    Inventor： Marco S. Casalaina ,  Gautam Vasudev ,  Rahul Kaw ,  Rachel Wang ,  Jason Aaron Ellis

    IPC: H04L12/24 ,  H04L12/58 ,  H04M7/00 ,  H04M3/42 ,  H04L29/08 ,  H04L29/06

    Abstract: Disclosed are systems, apparatus, methods, and computer readable media for interfacing with a phone system in an on-demand service environment. In one embodiment, a client machine is in communication with a data provider and the phone system. The phone system is operated by a phone provider separate from the data provider. A message is received at the client machine from the phone system. The message includes information regarding a phone event in relation to a phone call. The phone event information is provided in a first part of a user interface in a web browser on the client machine. A second part of the user interface is capable of displaying information received at the client machine from the data provider. The first part of the user interface and the second part of the user interface are adapted to communicate with one another. For example, the first part of the user interface is adapted to send a message including the phone event information to the second part of the user interface.

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