Automated messaging
    13.
    发明授权

    公开(公告)号:US11102624B2

    公开(公告)日:2021-08-24

    申请号:US15997639

    申请日:2018-06-04

    Abstract: Approaches provide for generating an introductory text message to be delivered to a recipient when a voice-enabled communications device is used to send a message to the recipient for a first time. For example, audio input data that includes an instruction to send a text message can be received and an application can analyze the audio input data to determine an instruction to send a text message, a message body, and an intended recipient of the text message. The application can determine whether a text message has previously been sent to the intended recipient using the voice-enabled communications device or another device associated with the customer's account. In the situation where a text message has been sent, a text message is generated that includes the message body and the application causes the text message to be sent to the intended recipient. In the situation where it is determined that this is the first time a text message is being sent to the intended recipient using the voice-enabled communications device or another device associated with the customer's account, an introductory text message is generated and the application causes the introductory text message and the text message that includes the message body to be sent to the intended recipient.

    MESSAGE PLAYBACK USING A SHARED DEVICE

    公开(公告)号:US20210110823A1

    公开(公告)日:2021-04-15

    申请号:US17030445

    申请日:2020-09-24

    Abstract: Methods and systems for providing message playback using a shared electronic device is described herein. In response to receiving a request to output messages, a speech-processing system may determine a group account associated with a requesting device, and may determine messages stored by a message data store for the group account. Speaker identification processing may also be performed to determine a speaker of the request. A user account associated with the speaker, and messages stored for the user account, may be determined. A summary response indicating the user account's messages and the group account's message may then be generated such that the user account messages are identified prior to the group account's messages. The messages may then be analyzed to determine an appropriate voice user interface for the requester such that the playback of the messages using a shared electronic device is more natural and conversational.

Patent Agency Ranking