公开(公告)号：US10742709B2

公开(公告)日：2020-08-11

申请号：US14624243

申请日：2015-02-17

Applicant: Avaya Inc.

Inventor： Venkatesh Krishnaswamy ,  Parameshwaran Krishnan ,  Navjot Singh

IPC: H04L29/06 ,  H04L12/18 ,  H04N7/15

Abstract: Conferences are a popular way to hold meetings and presentations when the participants are not required to be physically together. However, the quality of a conference can vary based on a particular user's endpoint configuration, connection, network, conference content, and other factors. Providing a user with the ability to indicate a quality issue, as determined by the user, allows other users and systems to become aware that a user is experiencing quality issues and optionally take action to correct the issue.

公开(公告)号：US09886664B2

公开(公告)日：2018-02-06

申请号：US14036838

申请日：2013-09-25

Applicant: Avaya Inc.

Inventor： Krishna Kishore Dhara ,  Venkatesh Krishnaswamy ,  Rudra Kant

IPC: H04L12/58 ,  G06N5/02

CPC classification number: G06N5/02 ,  H04L51/16 ,  H04L51/26

Abstract: Disclosed herein are systems, methods, and computer-readable storage device for managing message threads. An example system configured to practice this method can first identify a usage pattern of a user interacting with a message thread. Next, based on that usage pattern, the system can analyze messages in the message thread to identify a high-priority message. Then the system highlights the high-priority message when the system renders the message thread on a display. The messages can be email messages, text messages, instant messages, etc. The system can further associate the high-priority message with a repository, and grant a repository user, access to the high-priority message.

公开(公告)号：US09477371B2

公开(公告)日：2016-10-25

申请号：US13920388

申请日：2013-06-18

Applicant: Avaya Inc.

Inventor： John F. Buford ,  Kundan Singh ,  Venkatesh Krishnaswamy

IPC: G06F3/048 ,  G06F3/0481 ,  G06Q10/00 ,  H04L29/06

CPC classification number: G06F3/0481 ,  G06Q10/00 ,  G06Q10/109 ,  G06Q50/01 ,  H04L65/403

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for providing meeting roster awareness for participants in a conference. An example system configured to practice this method can first identify participants in a conference, and retrieve, from a source external to the conference, information describing relationships between the participants. Then the system can compute, based on the information, a relationship graph assigning a relationship strength for at least two of the participants. The system provides an indication of the relationship strength to one of the participants, such as providing an indication of relationships of which other participants are not aware. Sources external to the conference can include a social network, a communication history, an organizational chart, a directory, or group membership, for example.

Abstract translation: 本文公开了用于为会议中的参与者提供会议名单感知的系统，方法和非暂时的计算机可读存储介质。 配置为实施该方法的示例系统可以首先识别会议中的参与者，并从会议的外部来源检索描述参与者之间的关系的信息。 然后，该系统可以基于该信息计算一个关系图，该关系图为至少两个参与者分配关系强度。 该系统提供与参与者之一的关系强度的指示，例如提供其他参与者不知道的关系的指示。 会议外部的源可以包括例如社交网络，通信历史，组织图，目录或组成员资格。

公开(公告)号：US20160142591A1

公开(公告)日：2016-05-19

申请号：US15003254

申请日：2016-01-21

Applicant: Avaya Inc.

Inventor： Ori Modai ,  Venkatesh Krishnaswamy ,  Gal Eliraz-Levonai ,  Michael Vernick

IPC: H04N5/04 ,  H04N7/15 ,  H04N7/14

CPC classification number: H04N5/04 ,  H04N5/45 ,  H04N7/148 ,  H04N21/242 ,  H04N21/4126 ,  H04N21/8547

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for detect adjunct peripherials, and coordinating their media capabilities (as a preparation to be able to signal their capabilities). The host device and the peripherials can synchronize wall clocks. The system sets up a call (or receive a call) from a remote host device, and requests the peripherials to check for network connectivity to the remote host device (connectivity check). This check can be done by using a STUN/TURN procedure. The system establishes direct connectivity between the peripherials and the remote host device and monitors lip sync by transferring RTCP messages between the host device and the peripherials and instructing display and playback periphrials/sub systems to align lip sync.

Abstract translation: 本文公开了用于检测辅助外围设备的系统，方法和非暂时的计算机可读存储介质，以及协调其媒体能力（作为能够发出其能力的准备）。 主机和外围设备可以同步挂钟。 系统从远程主机设备建立呼叫（或接收呼叫），并请求外围设备检查与远程主机设备的网络连接（连接检查）。 此检查可以通过使用STUN / TURN程序完成。 该系统在外围设备和远程主机设备之间建立直接连接，并通过在主机设备和外围设备之间传送RTCP消息来监控唇部同步，并指示显示和播放外围/子系统对准唇部同步。

公开(公告)号：US09143460B2

公开(公告)日：2015-09-22

申请号：US13942079

申请日：2013-07-15

Applicant: Avaya Inc.

Inventor： Krishna Kishore Dhara ,  Venkatesh Krishnaswamy ,  Eunsoo Shim ,  Xiaotao Wu

IPC: G06F7/00 ,  G06F17/30 ,  H04L12/911 ,  H04L12/18 ,  H04M3/56 ,  H04L29/06

CPC classification number: G06Q10/1095 ,  H04L12/1818 ,  H04L47/70 ,  H04L65/403 ,  H04M3/565

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for predicting the subject, logistics, and resources of associated with a communication event. Predictions and suggestions can occur prior to, during, or in response to communication events. The user can confirm the prediction or suggestion via user input such as a click or a voice command. The system can analyze past behavior patterns with respect to the subject, logistics and resources of communication events, followed by preparing ranked listings of which subjects, logistics, and resources are most likely to be used in a given situation. The predicted logistics may then include people to invite, time and date of the meeting, its duration, location, and anything else useful in helping potential participants gather together. The resources may include files attached, files used, communication event minutes, recordings made, Internet browsers and other programs which may be utilized by the user.

Abstract translation: 本文公开了用于预测与通信事件相关联的主题，后勤和资源的系统，方法和非暂时的计算机可读存储介质。 预测和建议可以在沟通事件之前，期间或之后发生。 用户可以通过诸如点击或语音命令的用户输入来确认预测或建议。 该系统可以分析过去关于交通事件的主题，后勤和资源的行为模式，然后准备在给定情况下最有可能使用主题，后勤和资源的排名列表。 预测的后勤可能包括邀请人，会议的时间和日期，时间，地点以及帮助潜在参与者聚集在一起的其他任何有用的东西。 资源可以包括附加的文件，所使用的文件，通信事件分钟，制作的录音，因特网浏览器以及用户可以利用的其他程序。

公开(公告)号：US20210081903A1

公开(公告)日：2021-03-18

申请号：US17105169

申请日：2020-11-25

Applicant: Avaya Inc.

Inventor： Krishna Kishore Dhara ,  Venkatesh Krishnaswamy ,  Sarangkumar Jagdishchandra Anajwala

IPC: G06Q10/10

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for contextual calendaring. Contextual calendaring can schedule meetings with varying states of blocking time slots based on users' behavior with respect to the participants, topics, and tasks or context of the meeting. For example, host H invites A for a meeting with the text “we must demo our ‘one-click video’ on Friday.” The contextual calendaring system knows that A isn't available on Friday, so can prioritize the task for A on Friday relative to the demo participants and schedule a ‘firm hold’ or can suggest an alternative person based on the topic and prior context who is available for the demo. The system can mine context information, and identify, based on the context information, a desired attendee and a priority. The system can place a soft hold on the calendar for the desired attendee based on the priority.

公开(公告)号：US10122896B2

公开(公告)日：2018-11-06

申请号：US15003254

申请日：2016-01-21

Applicant: Avaya Inc.

Inventor： Ori Modai ,  Venkatesh Krishnaswamy ,  Gal Eliraz-Levonai ,  Michael Vernick

IPC: H04N5/04 ,  H04N7/14 ,  H04N5/45 ,  H04N21/242 ,  H04N21/8547 ,  H04N21/41

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for detect adjunct peripherals, and coordinating their media capabilities (as a preparation to be able to signal their capabilities). The host device and the peripherals can synchronize wall clocks. The system sets up a call (or receive a call) from a remote host device, and requests the peripherals to check for network connectivity to the remote host device (connectivity check). This check can be done by using a STUN/TURN procedure. The system establishes direct connectivity between the peripherals and the remote host device and monitors lip sync by transferring RTCP messages between the host device and the peripherals and instructing display and playback peripherals/sub systems to align lip sync.

公开(公告)号：US20170262787A1

公开(公告)日：2017-09-14

申请号：US15608362

申请日：2017-05-30

Applicant: Avaya Inc.

Inventor： Venkatesh Krishnaswamy ,  Timothy I. Ross ,  Rajeshwari Edamadaka ,  Jack Iu ,  Krishna Kishore Dhara ,  Michael Vernick

IPC: G06Q10/06 ,  G06Q10/10

CPC classification number: G06Q10/063116 ,  G06F3/165 ,  G06Q10/107 ,  G06Q10/1095 ,  G06Q10/1097 ,  G10L21/10 ,  H04M2203/2072

Abstract: Negotiation of a future communication through a personal virtual assistant is provided. A trigger command is received. The trigger command identifies a communication received for a recipient from a sender. Schedule information is accessed. The schedule information is related to the recipient of the received communication. A plurality of options is presented to the sender. The plurality of options are for arranging a future communication between the sender and the recipient, and include at least one option determined based on the accessed schedule information. A selection of an option for arranging a future communication is received. The selected option is executed to arrange the future communication.

公开(公告)号：US20170250956A1

公开(公告)日：2017-08-31

申请号：US15283903

申请日：2016-10-03

Applicant: Avaya Inc.

Inventor： Shalini Yajnik ,  Anjur S. Krishnakumar ,  Venkatesh Krishnaswamy ,  Laurent Philonenko

IPC: H04L29/06

CPC classification number: H04L63/0272 ,  H04L63/0227 ,  H04L63/1416 ,  H04L63/1425

Abstract: A security event that is associated with one or more communication devices is detected. For example, the security event may be an unexpected change in data being sent from a communication device outside an enterprise. In response to detecting the security event, a Virtual Service Network (VSN) is created that isolates one or more communication devices that may pose a security risk. A corrective action to mitigate the security event is then implemented. For example, the corrective action may be to dynamically instantiate a firewall on the VSN that blocks the transfer of data from the communication device outside the enterprise. This allows an administrator to review the security event and take further action if necessary. Because the VSN with the firewall is created dynamically, the network remains secure while the security event is investigated.

公开(公告)号：US09531808B2

公开(公告)日：2016-12-27

申请号：US14174371

申请日：2014-02-06

Applicant: Avaya Inc.

Inventor： Kundan Singh ,  Venkatesh Krishnaswamy

IPC: H04L29/08 ,  G06F21/62 ,  H04L29/06

CPC classification number: H04L67/1097 ,  G06F21/6218 ,  H04L63/20 ,  H04L67/02

Abstract: Providing data resource services within enterprise systems for resource level sharing among multiple applications, and related methods, systems, and computer-readable media are disclosed. In one embodiment, a method for providing a data resource service within an enterprise system is provided. The method includes receiving a user data request from a web application having application logic located outside of an enterprise system to access user data stored in memory within the enterprise system. The method further includes accessing the user data stored in the memory within the enterprise system in response to the user data request from the web application. The method also includes providing access to the user data stored in the memory within the enterprise system to the web application in response to the user data request.

Abstract translation: 在企业系统内提供数据资源服务，用于多个应用程序之间的资源级别共享，以及相关方法，系统和计算机可读介质。 在一个实施例中，提供了一种用于在企业系统内提供数据资源服务的方法。 该方法包括从具有位于企业系统外部的应用逻辑的web应用接收用户数据请求，以访问存储在企业系统内的存储器中的用户数据。 该方法还包括响应于来自web应用的用户数据请求，访问存储在企业系统内的存储器中的用户数据。 该方法还包括响应于用户数据请求，将存储在企业系统内的存储器中的用户数据提供给web应用程序。