公开(公告)号：US20160005005A1

公开(公告)日：2016-01-07

申请号：US14856667

申请日：2015-09-17

Applicant: Avaya Inc.

Inventor： Krishna Kishore Dhara ,  Venkatesh Krishnaswamy ,  Eunsoo Shim ,  Xiaotao Wu

IPC: G06Q10/10

CPC classification number: G06Q10/1095 ,  H04L12/1818 ,  H04L47/70 ,  H04L65/403 ,  H04M3/565

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for predicting the subject, logistics, and resources of associated with a communication event. Predictions and suggestions can occur prior to, during, or in response to communication events. The user can confirm the prediction or suggestion via user input such as a click or a voice command. The system can analyze past behavior patterns with respect to the subject, logistics and resources of communication events, followed by preparing ranked listings of which subjects, logistics, and resources are most likely to be used in a given situation. The predicted logistics may then include people to invite, time and date of the meeting, its duration, location, and anything else useful in helping potential participants gather together. The resources may include files attached, files used, communication event minutes, recordings made, Internet browsers and other programs which may be utilized by the user.

公开(公告)号：US20210081903A1

公开(公告)日：2021-03-18

申请号：US17105169

申请日：2020-11-25

Applicant: Avaya Inc.

Inventor： Krishna Kishore Dhara ,  Venkatesh Krishnaswamy ,  Sarangkumar Jagdishchandra Anajwala

IPC: G06Q10/10

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for contextual calendaring. Contextual calendaring can schedule meetings with varying states of blocking time slots based on users' behavior with respect to the participants, topics, and tasks or context of the meeting. For example, host H invites A for a meeting with the text “we must demo our ‘one-click video’ on Friday.” The contextual calendaring system knows that A isn't available on Friday, so can prioritize the task for A on Friday relative to the demo participants and schedule a ‘firm hold’ or can suggest an alternative person based on the topic and prior context who is available for the demo. The system can mine context information, and identify, based on the context information, a desired attendee and a priority. The system can place a soft hold on the calendar for the desired attendee based on the priority.

公开(公告)号：US20170262787A1

公开(公告)日：2017-09-14

申请号：US15608362

申请日：2017-05-30

Applicant: Avaya Inc.

Inventor： Venkatesh Krishnaswamy ,  Timothy I. Ross ,  Rajeshwari Edamadaka ,  Jack Iu ,  Krishna Kishore Dhara ,  Michael Vernick

IPC: G06Q10/06 ,  G06Q10/10

CPC classification number: G06Q10/063116 ,  G06F3/165 ,  G06Q10/107 ,  G06Q10/1095 ,  G06Q10/1097 ,  G10L21/10 ,  H04M2203/2072

Abstract: Negotiation of a future communication through a personal virtual assistant is provided. A trigger command is received. The trigger command identifies a communication received for a recipient from a sender. Schedule information is accessed. The schedule information is related to the recipient of the received communication. A plurality of options is presented to the sender. The plurality of options are for arranging a future communication between the sender and the recipient, and include at least one option determined based on the accessed schedule information. A selection of an option for arranging a future communication is received. The selected option is executed to arrange the future communication.

公开(公告)号：US20140372162A1

公开(公告)日：2014-12-18

申请号：US13918356

申请日：2013-06-14

Applicant: Avaya Inc.

Inventor： Krishna Kishore Dhara ,  Venkatesh KRISHNASWAMY ,  Sarangkumar Jagdishchandra Anajwala

IPC: G06Q10/10

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for contextual calendaring. Contextual calendaring can schedule meetings with varying states of blocking time slots based on users' behavior with respect to the participants, topics, and tasks or context of the meeting. For example, host H invites A for a meeting with the text “we must demo our ‘one-click video’ on Friday.” The contextual calendaring system knows that A isn't available on Friday, so can prioritize the task for A on Friday relative to the demo participants and schedule a ‘firm hold’ or can suggest an alternative person based on the topic and prior context who is available for the demo. The system can mine context information, and identify, based on the context information, a desired attendee and a priority. The system can place a soft hold on the calendar for the desired attendee based on the priority.

Abstract translation: 这里公开了用于上下文日历的系统，方法和非暂时的计算机可读存储介质。 内容相关日历可以根据用户对参与者，主题和任务或会议背景的行为来安排具有不同状态的阻止时段的会议。 例如，主持人H邀请A参加会议，文字“我们必须在星期五展示我们的”一键式视频“。”上下文日历系统知道A在星期五不可用，因此可以将任务放在A上 星期五相对于演示参与者，并安排“坚定持有”，或者可以根据可用于演示的主题和先前上下文建议另一个人。 该系统可以挖掘上下文信息，并且基于上下文信息来识别期望的参加者和优先级。 该系统可以根据优先级对所需参加者的日历进行软保持。

公开(公告)号：US11212362B2

公开(公告)日：2021-12-28

申请号：US13728531

申请日：2012-12-27

Applicant: Avaya Inc.

Inventor： Krishna Kishore Dhara ,  Venkatesh Krishnaswamy ,  Xiaotao Wu

IPC: H04L29/08

Abstract: Disclosed herein are systems, methods, and computer-readable storage media for authorizing third-party profile data sharing. The system receives a request to a request to share profile data held by a first person with a second person, wherein the profile data is of a third person. The system then generates a common context value based on an association between at least two of the first person, the second person, and the third person, wherein the common context value indicates how strongly the third person is connected to the first person and/or the second person. When the common context value is above a threshold, the system permits the first person to share the profile data of the third person with the second person.

公开(公告)号：US10664778B2

公开(公告)日：2020-05-26

申请号：US15608362

申请日：2017-05-30

Applicant: Avaya Inc.

Inventor： Venkatesh Krishnaswamy ,  Timothy I. Ross ,  Rajeshwari Edamadaka ,  Jack Iu ,  Krishna Kishore Dhara ,  Michael Vernick

IPC: G06F3/14 ,  G06Q10/06 ,  G06Q10/10 ,  G06F3/16 ,  G10L21/10

Abstract: Negotiation of a future communication through a personal virtual assistant is provided. A trigger command is received. The trigger command identifies a communication received for a recipient from a sender. Schedule information is accessed. The schedule information is related to the recipient of the received communication. A plurality of options is presented to the sender. The plurality of options are for arranging a future communication between the sender and the recipient, and include at least one option determined based on the accessed schedule information. A selection of an option for arranging a future communication is received. The selected option is executed to arrange the future communication.

公开(公告)号：US20130304924A1

公开(公告)日：2013-11-14

申请号：US13942079

申请日：2013-07-15

Applicant: Avaya Inc.

Inventor： Krishna Kishore Dhara ,  Venkatesh Krishnaswamy ,  Eunsoo Shim ,  Xiaotao Wu

IPC: H04L12/70

CPC classification number: G06Q10/1095 ,  H04L12/1818 ,  H04L47/70 ,  H04L65/403 ,  H04M3/565

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for predicting the subject, logistics, and resources of associated with a communication event. Predictions and suggestions can occur prior to, during, or in response to communication events. The user can confirm the prediction or suggestion via user input such as a click or a voice command. The system can analyze past behavior patterns with respect to the subject, logistics and resources of communication events, followed by preparing ranked listings of which subjects, logistics, and resources are most likely to be used in a given situation. The predicted logistics may then include people to invite, time and date of the meeting, its duration, location, and anything else useful in helping potential participants gather together. The resources may include files attached, files used, communication event minutes, recordings made, Internet browsers and other programs which may be utilized by the user.

Abstract translation: 本文公开了用于预测与通信事件相关联的主题，后勤和资源的系统，方法和非暂时的计算机可读存储介质。 预测和建议可以在沟通事件之前，期间或之后发生。 用户可以通过诸如点击或语音命令的用户输入来确认预测或建议。 该系统可以分析过去关于交通事件的主题，后勤和资源的行为模式，然后准备在给定情况下最有可能使用主题，后勤和资源的排名列表。 预测的后勤可能包括邀请人，会议的时间和日期，时间，地点以及帮助潜在参与者聚集在一起的其他任何有用的东西。 资源可以包括附加的文件，所使用的文件，通信事件分钟，制作的录音，因特网浏览器以及用户可以利用的其他程序。

公开(公告)号：US09886664B2

公开(公告)日：2018-02-06

申请号：US14036838

申请日：2013-09-25

Applicant: Avaya Inc.

Inventor： Krishna Kishore Dhara ,  Venkatesh Krishnaswamy ,  Rudra Kant

IPC: H04L12/58 ,  G06N5/02

CPC classification number: G06N5/02 ,  H04L51/16 ,  H04L51/26

Abstract: Disclosed herein are systems, methods, and computer-readable storage device for managing message threads. An example system configured to practice this method can first identify a usage pattern of a user interacting with a message thread. Next, based on that usage pattern, the system can analyze messages in the message thread to identify a high-priority message. Then the system highlights the high-priority message when the system renders the message thread on a display. The messages can be email messages, text messages, instant messages, etc. The system can further associate the high-priority message with a repository, and grant a repository user, access to the high-priority message.

公开(公告)号：US09143460B2

公开(公告)日：2015-09-22

申请号：US13942079

申请日：2013-07-15

Applicant: Avaya Inc.

Inventor： Krishna Kishore Dhara ,  Venkatesh Krishnaswamy ,  Eunsoo Shim ,  Xiaotao Wu

IPC: G06F7/00 ,  G06F17/30 ,  H04L12/911 ,  H04L12/18 ,  H04M3/56 ,  H04L29/06

CPC classification number: G06Q10/1095 ,  H04L12/1818 ,  H04L47/70 ,  H04L65/403 ,  H04M3/565

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for predicting the subject, logistics, and resources of associated with a communication event. Predictions and suggestions can occur prior to, during, or in response to communication events. The user can confirm the prediction or suggestion via user input such as a click or a voice command. The system can analyze past behavior patterns with respect to the subject, logistics and resources of communication events, followed by preparing ranked listings of which subjects, logistics, and resources are most likely to be used in a given situation. The predicted logistics may then include people to invite, time and date of the meeting, its duration, location, and anything else useful in helping potential participants gather together. The resources may include files attached, files used, communication event minutes, recordings made, Internet browsers and other programs which may be utilized by the user.

Abstract translation: 本文公开了用于预测与通信事件相关联的主题，后勤和资源的系统，方法和非暂时的计算机可读存储介质。 预测和建议可以在沟通事件之前，期间或之后发生。 用户可以通过诸如点击或语音命令的用户输入来确认预测或建议。 该系统可以分析过去关于交通事件的主题，后勤和资源的行为模式，然后准备在给定情况下最有可能使用主题，后勤和资源的排名列表。 预测的后勤可能包括邀请人，会议的时间和日期，时间，地点以及帮助潜在参与者聚集在一起的其他任何有用的东西。 资源可以包括附加的文件，所使用的文件，通信事件分钟，制作的录音，因特网浏览器以及用户可以利用的其他程序。