公开(公告)号：US10516716B2

公开(公告)日：2019-12-24

申请号：US15215069

申请日：2016-07-20

Applicant: Interactive Intelligence Group, Inc.

Inventor： Felix Immanuel Wyss ,  Michael D. Snyder ,  Kevin O'Connor

IPC: H04L29/06 ,  H04M3/22 ,  H04M3/42 ,  H04M3/51 ,  H04L12/26

Abstract: A communication system including a media server through which communication packets are exchanged for recording and monitoring purposes is disclosed. A tap is associated with each communication endpoint allowing for cradle to grave recording of communications despite their subsequent routing or branching. An incoming communication is routed to a first tap and upon selection of a receiving party; the first tap is routed to a second tap which forwards communication packets on to the receiving party. The taps may be used to forward communication packets to any number of other taps or destinations, such as a recording device, monitoring user, or other user in the form of a conference.

公开(公告)号：US20180198919A1

公开(公告)日：2018-07-12

申请号：US15917425

申请日：2018-03-09

Applicant: Interactive Intelligence Group, Inc.

Inventor： Kevin O'Connor ,  Felix Immanuel Wyss

IPC: H04M3/56 ,  H04M7/00 ,  H04L29/06 ,  H04W4/00

CPC classification number: H04M3/568 ,  H04L65/403 ,  H04L65/605 ,  H04M7/006 ,  H04M7/0072 ,  H04W4/00

Abstract: A system and method are presented for the encoding of participants in a conference setting. In an embodiment, audio from conference participants in a voice-over-IP setting may be received and processed by the system. In an embodiment, audio may be received in a compressed form and de-compressed for processing. For each participant, return audio is generated, compressed (if applicable) and transmitted to the participant. The system may recognize when participants are using the same audio encoding format and are thus receiving audio that may be similar or identical. The audio may only be encoded once instead of for each participant. Thus, redundant encodings are recognized and eliminated resulting in less CPU usage.

公开(公告)号：US20160330263A1

公开(公告)日：2016-11-10

申请号：US15215069

申请日：2016-07-20

Applicant: Interactive Intelligence Group, Inc.

Inventor： Felix Immanuel Wyss ,  Michael D. Snyder ,  Kevin O'Connor

IPC: H04L29/06 ,  H04M3/42 ,  H04L12/26

CPC classification number: H04L65/605 ,  H04L43/12 ,  H04L63/00 ,  H04L63/1425 ,  H04L63/30 ,  H04L65/1006 ,  H04L65/104 ,  H04L67/42 ,  H04M3/2281 ,  H04M3/42221 ,  H04M3/51

Abstract: A communication system including a media server through which communication packets are exchanged for recording and monitoring purposes is disclosed. A tap is associated with each communication endpoint allowing for cradle to grave recording of communications despite their subsequent routing or branching. An incoming communication is routed to a first tap and upon selection of a receiving party; the first tap is routed to a second tap which forwards communication packets on to the receiving party. The taps may be used to forward communication packets to any number of other taps or destinations, such as a recording device, monitoring user, or other user in the form of a conference.

Abstract translation: 公开了一种包括媒体服务器的通信系统，通过该媒体服务器交换通信分组用于记录和监视目的。 每个通信端点都有一个水龙头，允许摇篮到严重记录通信，尽管它们随后进行路由或分支。 输入通信被路由到第一次点击并且在选择接收方时; 第一抽头被路由到第二抽头，其将通信分组转发到接收方。 抽头可用于将通信分组转发到任何数量的其它分接头或目的地，诸如记录设备，监视用户或会议形式的其他用户。

公开(公告)号：US10237413B2

公开(公告)日：2019-03-19

申请号：US15917425

申请日：2018-03-09

Applicant: Interactive Intelligence Group, Inc.

Inventor： Kevin O'Connor ,  Felix Immanuel Wyss

IPC: H04W4/00 ,  H04M7/00 ,  H04M3/56 ,  H04L29/06

Abstract: A system and method are presented for the encoding of participants in a conference setting. In an embodiment, audio from conference participants in a voice-over-IP setting may be received and processed by the system. In an embodiment, audio may be received in a compressed form and de-compressed for processing. For each participant, return audio is generated, compressed (if applicable) and transmitted to the participant. The system may recognize when participants are using the same audio encoding format and are thus receiving audio that may be similar or identical. The audio may only be encoded once instead of for each participant. Thus, redundant encodings are recognized and eliminated resulting in less CPU usage.