公开(公告)号：US20160330263A1

公开(公告)日：2016-11-10

申请号：US15215069

申请日：2016-07-20

Applicant: Interactive Intelligence Group, Inc.

Inventor： Felix Immanuel Wyss ,  Michael D. Snyder ,  Kevin O'Connor

IPC: H04L29/06 ,  H04M3/42 ,  H04L12/26

CPC classification number: H04L65/605 ,  H04L43/12 ,  H04L63/00 ,  H04L63/1425 ,  H04L63/30 ,  H04L65/1006 ,  H04L65/104 ,  H04L67/42 ,  H04M3/2281 ,  H04M3/42221 ,  H04M3/51

Abstract: A communication system including a media server through which communication packets are exchanged for recording and monitoring purposes is disclosed. A tap is associated with each communication endpoint allowing for cradle to grave recording of communications despite their subsequent routing or branching. An incoming communication is routed to a first tap and upon selection of a receiving party; the first tap is routed to a second tap which forwards communication packets on to the receiving party. The taps may be used to forward communication packets to any number of other taps or destinations, such as a recording device, monitoring user, or other user in the form of a conference.

Abstract translation: 公开了一种包括媒体服务器的通信系统，通过该媒体服务器交换通信分组用于记录和监视目的。 每个通信端点都有一个水龙头，允许摇篮到严重记录通信，尽管它们随后进行路由或分支。 输入通信被路由到第一次点击并且在选择接收方时; 第一抽头被路由到第二抽头，其将通信分组转发到接收方。 抽头可用于将通信分组转发到任何数量的其它分接头或目的地，诸如记录设备，监视用户或会议形式的其他用户。

公开(公告)号：US10516716B2

公开(公告)日：2019-12-24

申请号：US15215069

申请日：2016-07-20

Applicant: Interactive Intelligence Group, Inc.

Inventor： Felix Immanuel Wyss ,  Michael D. Snyder ,  Kevin O'Connor

IPC: H04L29/06 ,  H04M3/22 ,  H04M3/42 ,  H04M3/51 ,  H04L12/26

Abstract: A communication system including a media server through which communication packets are exchanged for recording and monitoring purposes is disclosed. A tap is associated with each communication endpoint allowing for cradle to grave recording of communications despite their subsequent routing or branching. An incoming communication is routed to a first tap and upon selection of a receiving party; the first tap is routed to a second tap which forwards communication packets on to the receiving party. The taps may be used to forward communication packets to any number of other taps or destinations, such as a recording device, monitoring user, or other user in the form of a conference.

公开(公告)号：US20170257489A1

公开(公告)日：2017-09-07

申请号：US15295829

申请日：2016-10-17

Applicant: Interactive Intelligence Group, Inc.

Inventor： Richard J. Walsh ,  Michael D. Snyder

IPC: H04M3/533

CPC classification number: H04M3/53366 ,  H04M3/493 ,  H04M3/5166 ,  H04M3/53333 ,  H04M2201/40

Abstract: A system and method are presented for voicemail acceleration. A voicemail acceleration system, which functions to accelerate the experience of a user, is associated with at least one user device. A user may initiate an interaction with another user, wherein the device associated with the voicemail acceleration system detects that the interaction is being sent to voicemail through contact analysis. A pre-established message and/or a number of options may be presented to the user initiating the interaction, wherein the user may choose an option or elect to automatically leave a message and end the interaction on their end. The voicemail acceleration system provides the retrieved message to the other user and finishes the interaction.

公开(公告)号：US09497326B1

公开(公告)日：2016-11-15

申请号：US15060330

申请日：2016-03-03

Applicant: Interactive Intelligence Group, Inc.

Inventor： Richard J. Walsh ,  Michael D. Snyder

IPC: H04M11/00 ,  H04M3/533

CPC classification number: H04M3/53366 ,  H04M3/493 ,  H04M3/5166 ,  H04M3/53333 ,  H04M2201/40

Abstract: A system and method are presented for voicemail acceleration. A voicemail acceleration system, which functions to accelerate the experience of a user, is associated with at least one user device. A user may initiate an interaction with another user, wherein the device associated with the voicemail acceleration system detects that the interaction is being sent to voicemail through contact analysis. A pre-established message and/or a number of options may be presented to the user initiating the interaction, wherein the user may choose an option or elect to automatically leave a message and end the interaction on their end. The voicemail acceleration system provides the retrieved message to the other user and finishes the interaction.

Abstract translation: 提出了一种用于语音邮件加速的系统和方法。 用于加速用户体验的功能的语音邮件加速系统与至少一个用户设备相关联。 用户可以发起与另一用户的交互，其中与语音邮件加速系统相关联的设备检测到通过联系分析将交互发送到语音邮件。 可以向发起交互的用户呈现预先建立的消息和/或多个选项，其中用户可以选择选项或选择自动留下消息并在其结束时结束交互。 语音邮件加速系统将检索到的消息提供给其他用户并完成交互。