Apparatus and method for computer controlled call processing applications in packet switched telephone networks
    3.
    发明授权
    Apparatus and method for computer controlled call processing applications in packet switched telephone networks 有权
    分组交换电话网络中计算机控制的呼叫处理应用的装置和方法

    公开(公告)号:US08184557B2

    公开(公告)日:2012-05-22

    申请号:US11476425

    申请日:2006-06-27

    Abstract: A method is presented comprising transmitting, from an application computer communicably connected to a call controller which is connected to a data network, packetized messages indicative of telephone calls in progress at an endpoint of the data network, or indicative of such endpoint, and transmitting, from the call controller to the application computer, packetized messages indicative of a variety of information contained in, or relevant to, the telephone calls so as to process such information for a variety of applications. Apparatus to implement the method is also presented.

    Abstract translation: 提出了一种方法,包括从可通信地连接到连接到数据网络的呼叫控制器的应用计算机发送指示在数据网络的端点处进行的电话呼叫或指示这样的端点的分组消息, 从呼叫控制器到应用计算机,指示包含在电话呼叫中或与电话呼叫相关的各种信息的分组消息,以便处理用于各种应用的这种信息。 还介绍了实现该方法的装置。

    Automatic call distribution with computer telephony interface enablement
    7.
    发明授权
    Automatic call distribution with computer telephony interface enablement 失效
    自动呼叫分配与计算机电话接口支持

    公开(公告)号:US06920216B2

    公开(公告)日:2005-07-19

    申请号:US10223283

    申请日:2002-08-19

    CPC classification number: H04M3/5183

    Abstract: A software ACD is described that is interposed between a switch or packet telephony environment, and an applications computer running a call processing application. The ACD may pass through primitive commands from the applications computer for direct execution by the switch or packet telephony environment, or in response to complex commands from the applications computer it may generate one or more different commands for execution by the switch or telephony environment.

    Abstract translation: 描述了介于交换机或分组电话环境和运行呼叫处理应用的应用计算机之间的软件ACD。 ACD可以通过来自应用计算机的原始命令,以便由交换机或分组电话环境直接执行,或者响应于来自应用计算机的复杂命令,其可以生成用于由交换机或电话环境执行的一个或多个不同命令。

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