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    METHODS AND APPARATUS FOR BYPASSING HOLDS
    1.
    发明公开
    METHODS AND APPARATUS FOR BYPASSING HOLDS 审中-公开

    公开(公告)号：US20240340373A1

    公开(公告)日：2024-10-10

    申请号：US18745469

    申请日：2024-06-17

    申请人： GOOGLE LLC

    发明人： Cassandra Xia ,  Luis Carlos Cobo Rus

    IPC分类号： H04M3/428 ,  H04M1/72436 ,  H04M1/82

    CPC分类号： H04M3/4286 ,  H04M1/72436 ,  H04M1/82 ,  H04M3/4285 ,  H04M2201/40

    摘要： Automated monitoring of a voice communication session, when the session is in an on hold status, to determine when the session is no longer in the on hold status. When it is determined that the session is no longer in the on hold status, user interface output is rendered that indicates that the on hold status of the session has ceased. In some implementations, an audio stream of the session can be monitored to determine, based on processing of the audio stream, a candidate end of the on hold status. In response, a response solicitation signal is injected into an outgoing portion of the audio. The audio stream can be further monitored for a response (if any) to the response solicitation signal. The response (if any) can be processed to determine whether the end of the on hold status is an actual end of the on hold status.

    Smart notification system for voice calls
    4.
    发明授权
    Smart notification system for voice calls 有权

    公开(公告)号：US11706332B2

    公开(公告)日：2023-07-18

    申请号：US17314996

    申请日：2021-05-07

    申请人： QUALCOMM Incorporated

    发明人： Satish Babu Patakokila ,  Ramprasad Katkam ,  Dinesh Kumar Dommaraju ,  Venkata Leela Kiran Darisi

    IPC分类号： H04M1/82 ,  H04M3/428

    CPC分类号： H04M1/82 ,  H04M3/4286

    摘要： Systems, methods, and computer-readable media for providing smart notifications during voice call transitions from hold status to active status are described. An example method can include establishing a call between an endpoint and a remote device; after a determination that the call was placed on hold by the remote device, monitoring, by the endpoint, the call for an indication of a call resume transition, the indication of the call resume transition including at least one of a particular keyword transmitted by the remote device, an active speaker at the remote device, and a dual-tone multi-frequency signaling (DTMF) input from the remote device; detecting, by the endpoint, the indication of the call resume transition; and in response to detecting the indication of the call resume transition, generating, by the endpoint, a notification indicating that the hold has ended and the call has resumed.

    ENHANCED CALL WAITING FOR USER EQUIPMENT
    7.
    发明公开
    ENHANCED CALL WAITING FOR USER EQUIPMENT 审中-公开

    公开(公告)号：US20230199113A1

    公开(公告)日：2023-06-22

    申请号：US17645576

    申请日：2021-12-22

    申请人： T-Mobile Innovations LLC

    发明人： Nicholas Benjamin Zellerhoff ,  Hang Hoi Yau ,  Hsin-Fu Henry Chiang ,  Ali Daniali

    IPC分类号： H04M3/428 ,  H04W4/16

    CPC分类号： H04M3/4286 ,  H04M3/4285 ,  H04W4/16

    摘要： While a first UE is engaged in an active call with a third UE, the first UE may receive an incoming call from a second UE. An option is presented on a display of the first UE to place this incoming call on hold. In response to receiving touch input selecting the option to place the second UE on hold, one or more communications may be sent to the second UE on hold, such as interactive or non-interactive video or audio. As a result, the call experience may be enhanced. In particular, the user of the first UE may no longer incur the stress that comes with either having to flip back and forth between calls or make a decision whether to decline an incoming call. And the user of the second UE may be more likely to wait on hold until the first call has ended.

    Methods and apparatus for bypassing holds
    9.
    发明授权
    Methods and apparatus for bypassing holds 有权

    公开(公告)号：US11677871B2

    公开(公告)日：2023-06-13

    申请号：US17743126

    申请日：2022-05-12

    申请人： GOOGLE LLC

    发明人： Cassandra Xia ,  Luis Carlos Cobo Rus

    IPC分类号： H04M3/428 ,  H04M1/82 ,  H04M1/72436

    CPC分类号： H04M3/4286 ,  H04M1/72436 ,  H04M1/82 ,  H04M3/4285 ,  H04M2201/40

    摘要： Automated monitoring of a voice communication session, when the session is in an on hold status, to determine when the session is no longer in the on hold status. When it is determined that the session is no longer in the on hold status, user interface output is rendered that is perceptible to a calling user that initiated the session, and that indicates that the on hold status of the session has ceased. In some implementations, an audio stream of the session can be monitored to determine, based on processing of the audio stream, a candidate end of the on hold status. In response, a response solicitation signal is injected into an outgoing portion of the audio. The audio stream can be further monitored for a response (if any) to the response solicitation signal. The response (if any) can be processed to determine whether the end of the on hold status is an actual end of the on hold status.