公开(公告)号：US11861653B1

公开(公告)日：2024-01-02

申请号：US16351347

申请日：2019-03-12

申请人： 8×8, Inc.

发明人： Nick Holland ,  Lisa Clark ,  Vince Sweeney ,  Bryan R. Martin

IPC分类号： G06Q30/0242 ,  G06Q30/0202 ,  G06Q30/0251 ,  G06Q30/0201

CPC分类号： G06Q30/0243 ,  G06Q30/0201 ,  G06Q30/0202 ,  G06Q30/0255

摘要： Certain aspects of the disclosure are directed to contact center management, using a data communications server. According to a specific example, the data communications server includes one or more computer processor circuits coupled to memory circuits and configured to interface with a plurality of remotely-situated client entities. The data communications server may be configured and arranged to monitor a plurality of communications placed to target recipients in a first communications-based campaign of a first client entity among the plurality of remotely-situated client entities, and to determine a disposition of each of the plurality of communications based at least on data received and relating to the plurality of communications. Based at least in part on the disposition of the plurality of communications from the first communications-based campaign, data communications server may generate a contact list of target recipients for a second communications-based campaign associated with a second remotely-situated client entity.

公开(公告)号：US11611654B1

公开(公告)日：2023-03-21

申请号：US17038716

申请日：2020-09-30

申请人： 8×8, Inc.

发明人： Zhishen Liu ,  Qing Zhao ,  Bryan R. Martin

IPC分类号： H04M3/42 ,  H04M15/00 ,  H04M7/00 ,  H04M3/22 ,  H04M15/34 ,  H04Q3/10

摘要： Apparatuses and methods concerning routing and processing of calls in a server are disclosed, and involving a processing circuit communicatively coupled to a server that routes calls (e.g., data communications) for a plurality of end-users and generates call event messages for the routed calls. The processing circuit generates call summary data and evaluates the call summary data to identify a set of incoming calls to the server that were missed and have not been returned by the end-users. Certain of the calls are checked relative to a secondary data source and respective priorities for the set of incoming calls are ascribed for further processing, and some having a higher priority.

公开(公告)号：US11316714B1

公开(公告)日：2022-04-26

申请号：US16821092

申请日：2020-03-17

申请人： 8×8, Inc.

发明人： Mehdi Salour

IPC分类号： H04L12/64 ,  H04L65/102 ,  H04L101/69 ,  H04L61/2567 ,  H04L61/2514 ,  H04L61/5007 ,  H04L61/256 ,  H04L67/52 ,  H04M7/00

摘要： Apparatus and methods are disclosed for bridging communications between a private network and a public network. A mapping that associates a first set of IP addresses of endpoints in the private network with a second set of IP addresses of endpoints in the public network is provided which enables communications between the private network and public network for network-address-translation (NAT). In response to a data packet having a first IP address of the first set of IP addresses, the data packet is used to determine whether the local line should be accessed. In response to an indication that the local line should be accessed, the identifier among the second set of IP addresses may be used to activate bridging (e.g., ATB) circuit and redirect a call associated with the data packet by passing the data packet through the ATB circuit.

公开(公告)号：US10999429B1

公开(公告)日：2021-05-04

申请号：US16174860

申请日：2018-10-30

申请人： 8×8, Inc.

发明人： Mehdi Salour ,  Zhishen Liu ,  Oisin Glynn ,  Ona Stewart

IPC分类号： H04M3/42 ,  H04L29/06 ,  H04M3/54 ,  H04M7/00 ,  H04L29/08

摘要： Apparatus and methods are disclosed for client-based control of revising caller identifications (IDs) for communications between a private network and a public network. An apparatus including a telecommunications-providing server and processing circuit that communicates client-specific sets of data over an interface protocol. The telecommunications-providing server revises a caller ID for a VoIP call based on the client-specific sets of data, an identifier that corresponds to a requesting endpoint, and a geographic region determined from the call request. Further, the telecommunications-providing server causes control data to be sent to activate an analog-telephone bridging circuit and redirect the VoIP call by obtaining a dial tone and passes at least a subset of the data packet through the analog-telephone bridging circuit for connecting over the local line. The subset of the data packet includes the revised caller ID which is a local number identified by the determined geographic region.

公开(公告)号：US10419310B1

公开(公告)日：2019-09-17

申请号：US15148620

申请日：2016-05-06

申请人： 8x8, Inc.

发明人： Zhishen Liu ,  Bryan R. Martin

IPC分类号： H04L12/26 ,  H04L29/06

摘要： A system includes a plurality of SIP servers that are configured and arranged to provide services for a respective set of endpoints. A monitor server having at least one processor circuit receives connectivity status of the respective set of endpoint devices based on registration status provided by the endpoints to the SIP servers. Based upon the received connectivity status, endpoints having connectivity problems are parsed into subgroups. Based upon the parsed endpoints, potential problem sources for the connectivity problems of the parsed endpoints are identified. A monitor device having at LAN interface circuit connected to the LAN and at least one processor circuit receives the command from the monitor server and performs a diagnostic test on the LAN. Results from the at least one diagnostic test are provided to the monitor server.

公开(公告)号：US10404759B1

公开(公告)日：2019-09-03

申请号：US15240391

申请日：2016-08-18

申请人： 8×8, Inc.

发明人： Zhishen Liu

IPC分类号： G06F15/16 ,  H04L29/06

摘要： Aspects of the present disclosure are directed toward apparatuses, systems, and methods for providing remote services for endpoint devices of a plurality disparate client entities. In an example embodiment, an apparatus includes a computing server configured to provide VoIP communications for a plurality of endpoint devices respectively associated with a plurality of disparate client entities according to and responsive to client-specific sets of control data. The apparatus also includes a processing circuit configured to adjust routing of the VoIP communications by the computing server, in response to call event data generated by the computing server, by generating the client-specific sets of control data for each client entity according to a respective set of directives.

公开(公告)号：US10135995B1

公开(公告)日：2018-11-20

申请号：US15943520

申请日：2018-04-02

申请人： 8x8, Inc.

发明人： Zhishen Liu ,  Qing Zhao

IPC分类号： H04M7/00 ,  H04L12/26

摘要： Apparatus and methods are disclosed for display dependent analysis of call data in an IBPX. In an example embodiment, an apparatus communicatively coupled to an IPBX server is configured to route VoIP calls in the IPBX. An interface circuit is configured to selected parameters of interest based on capabilities of a set of devices and generate subscription requests to subscribe the devices to the parameters of interest. A first processing circuit is configured to generate call summary metrics from call event messages for calls routed by the IPBX server. A second processing circuit subscribes a device identified in the subscription request to the selected set of parameters of interest identified in the subscription request. The second processing circuit evaluates call summary metrics for each parameter of interest subscribed to by the devices and provides results of the evaluation to devices that are subscribed to the parameter of interest.

公开(公告)号：US09813563B1

公开(公告)日：2017-11-07

申请号：US15425796

申请日：2017-02-06

申请人： 8×8, Inc.

发明人： Raghu Rengarajan ,  Mehdi Salour

IPC分类号： H04L1/00 ,  H04M15/00

CPC分类号： H04M15/66 ,  G06F3/0481 ,  H04M3/2218 ,  H04M7/006 ,  H04M15/50 ,  H04M15/56 ,  H04M15/61 ,  H04M15/721 ,  H04M15/8033 ,  H04M2203/559

摘要： According to one or more embodiments, a telecommunication system includes a call routing circuit configured to receive and route calls and data transmissions from a plurality of telecommunication devices. The telecommunication system also includes a processing circuit for monitoring business and personal use of telecommunication devices associated with a client account. The processing circuit is configured to maintain a log of calls and data transmissions routed by the call-routing circuit for the plurality of telecommunication devices. The processing circuit is further configured to use a set of classification functions in a policy of the client account to determine whether each of the identified first set of calls and data transmissions are business related or personal based on characteristics of each of the first set of calls and data transmissions.

公开(公告)号：US09762737B1

公开(公告)日：2017-09-12

申请号：US14670174

申请日：2015-03-26

申请人： 8×8, Inc.

发明人： Zhishen Liu ,  Bryan R. Martin

IPC分类号： H04M7/00 ,  H04M7/12

CPC分类号： H04Q3/627 ,  H04L65/1053 ,  H04M3/42314 ,  H04M3/42365 ,  H04M7/009 ,  H04M2203/551

摘要： Apparatus and methods concerning routing of calls in an IPBX are disclosed. As an example, one apparatus includes an IPBX server configured to route VoIP calls for a plurality of end-users having respective VoIP-enabled devices communicatively coupled to the IPBX via a network. A user-activity detection circuit is communicatively coupled to the IPBX server. The user-activity detection circuit is configured to receive activity data indicating activity of end-users in a virtual office environment and receive event messages indicating statuses of pending calls in the IPBX server. The user-activity detection circuit determines user-activity statuses of the end-users based on received activity data and event messages. A computing server is communicatively coupled to the user-activity detection circuit and is configured to provide a set of services for one or more of the plurality of users as a function of the determined user-activity statuses of the end-user.

公开(公告)号：US09094488B1

公开(公告)日：2015-07-28

申请号：US14180504

申请日：2014-02-14

申请人： 8×8, Inc.

发明人： Ruiqiang Huang ,  Zhishen Liu ,  Garth Judge

IPC分类号： H04M1/00 ,  H04M11/04 ,  H04M7/00

CPC分类号： H04M7/0075 ,  H04M1/2535 ,  H04M1/274516 ,  H04M1/274533 ,  H04M3/4931

摘要： An apparatus is disclosed for providing voice-over-IP (VoIP) services to and configuring contact lists for a plurality of VoIP-enabled devices. The apparatus includes a VoIP server communicatively connected to the plurality of VoIP-enabled devices. The VoIP server includes a call routing circuit configured to route VoIP calls to and from the plurality of VoIP-enabled devices communicatively-coupled to the VoIP server. The VoIP server also includes a device management circuit configured to maintain a list of IP addresses for each of the plurality of VoIP-enabled devices. In response to receiving a first data message, from a first device not included in the plurality of VoIP-enabled devices, that includes contact information and identifies one of the plurality of VoIP-enabled devices, the device management circuit adds a new contact having the contact information to the respective contact list of the identified one of the plurality of VoIP-enabled devices.

摘要翻译： 公开了一种用于向多个启用VoIP的设备提供IP语音（VoIP）服务并配置联系人列表的设备。 该设备包括通信地连接到多个启用VoIP的设备的VoIP服务器。 VoIP服务器包括呼叫路由电路，其被配置为将VoIP呼叫路由到通过耦合到VoIP服务器的多个启用VoIP的设备进行VoIP呼叫。 VoIP服务器还包括设备管理电路，其被配置为维护多个启用VoIP的设备中的每一个的IP地址列表。 响应于从不包括在多个启用VoIP的设备中的第一设备接收包括联系人信息并识别多个启用VoIP的设备之一的第一数据消息，设备管理电路添加具有 联系信息到所识别的多个启用VoIP的设备中的一个的相应联系人列表。