公开(公告)号：US11917108B1

公开(公告)日：2024-02-27

申请号：US17544212

申请日：2021-12-07

申请人： 8×8, Inc.

发明人： Harold Jackson ,  Bala Karuppanchettiyar ,  Nick Holland

IPC分类号： H04M7/00 ,  H04L29/08 ,  H04L12/14 ,  H04L41/5051 ,  H04L67/75

CPC分类号： H04M7/0087 ,  H04L12/1428 ,  H04L41/5051 ,  H04L67/75

摘要： Certain aspects of the disclosure are directed to correlating communication data between a plurality of communication service providers, via a data communications server. According to a specific example, the data communications server receives a selection of a communications service provider to interface with the data communications server. In certain instances, an event associated with a first user of the data communications server is detected, the data communications server identifies a second user associated with the event and a type of interaction for the event. The data communications server provides instructions to the selected communications service provider to retrieve data correlated with the second user, and displays the correlated data received from the server of the communications service provider on a device accessible by the first user.

公开(公告)号：US11861653B1

公开(公告)日：2024-01-02

申请号：US16351347

申请日：2019-03-12

申请人： 8×8, Inc.

发明人： Nick Holland ,  Lisa Clark ,  Vince Sweeney ,  Bryan R. Martin

IPC分类号： G06Q30/0242 ,  G06Q30/0202 ,  G06Q30/0251 ,  G06Q30/0201

CPC分类号： G06Q30/0243 ,  G06Q30/0201 ,  G06Q30/0202 ,  G06Q30/0255

摘要： Certain aspects of the disclosure are directed to contact center management, using a data communications server. According to a specific example, the data communications server includes one or more computer processor circuits coupled to memory circuits and configured to interface with a plurality of remotely-situated client entities. The data communications server may be configured and arranged to monitor a plurality of communications placed to target recipients in a first communications-based campaign of a first client entity among the plurality of remotely-situated client entities, and to determine a disposition of each of the plurality of communications based at least on data received and relating to the plurality of communications. Based at least in part on the disposition of the plurality of communications from the first communications-based campaign, data communications server may generate a contact list of target recipients for a second communications-based campaign associated with a second remotely-situated client entity.

公开(公告)号：US11805206B1

公开(公告)日：2023-10-31

申请号：US17984925

申请日：2022-11-10

申请人： 8×8, Inc.

发明人： Nick Holland ,  Lisa Clark ,  Vince Sweeney ,  Bryan R. Martin

IPC分类号： H04M3/00 ,  H04M3/51

CPC分类号： H04M3/5183 ,  H04M3/5158 ,  H04M3/5166 ,  H04M2201/42 ,  H04M2203/355 ,  H04M2203/407

摘要： Certain aspects of the disclosure are directed to customization of a contact center, using a data communications server. According to a specific example, the data communications server includes circuitry configured and arranged to provide data communications services to a plurality of remotely-situated client entities. The data communications server further provides a user interface for each respective remotely-situated client entity, the user interface including a display of communications-based campaigns, interactive voice response (IVR) tools, and data analytics. Moreover, the data communications server provides a display on the user interface which may include selectable components to create for the associated remotely-situated client entity, a customized way for handling incoming data communications by the data communications server. Accordingly, the data communications server may handle communications for the associated remotely-situated client entity according to the provided customization.